“I have to delete my order because you required me by mail private information about my credit card with a low grade of security.
No comparison with other online shop.
I completely disappoint”
Hi MariaIsabella, Thank you for your feedback. Please accept my sincere apologies for any inconvenience. I'd like to clarify the situation with regards to your order. To reduce the risk of fraud, some retailers will request personal and payment details in order to complete your purchase. Copies of your payment card, in addition to copies of your photographic ID, may be needed by some retailers to perform appropriate anti-fraud checks. This includes and is not limited to, Lane Crawford. Unfortunately failure to provide this information will result in the order being cancelled. Please understand that the collection of personal data is used solely to perform anti-fraud checks. I hope this helps and feel free to contact us at customercare@lyst.com for further assistance. Best wishes, Benedict
“My first order was canceled without my knowledge (re no email stating they could not fulfill my order). In my next attempt, where I ordered again just to see, the order is apparently on its way.”
Hi Paola,
Thank you for your feedback.
I'd like to clarify the situation with regards to your order.
To reduce the risk of fraud, some retailers will request personal and payment details in order to complete your purchase. Copies of your payment card, in addition to copies of your photographic ID, may be needed by some retailers to perform appropriate anti-fraud checks. This includes and is not limited to, Lane Crawford. Failure to provide this information will result in the order being cancelled.
Please understand that the collection of personal data is used solely to perform anti-fraud checks.
I hope this helps and feel free to contact us at customercare@lyst.com for further assistance.
Best wishes,
Marina
Hi Taiye,
Thanks for your feedback.
I can confirm that delivery with this retailer takes 4-6 working days as displayed on our website. Therefore your orders will arrive with you by Monday at the latest.
After investigation I see that UPS attempted to deliver the first of your orders today but there was unfortunately nobody in to receive the package.
My advice would be to contact UPS directly to organise re-delivery.
I hope this helps. If you have any questions please do not hesitate to contact me directly on customercare@lyst.com.
Have a fantastic weekend!
Best Wishes,
Benedict