Hi Janelle,
Thank you for your feedback.
I am so sorry to hear you have not heard back from the retailer.
It has clearly been a disappointing experience and I completely understand your frustration.
Please be assured we have now contacted the retailer and will report back to you as soon as we have a response.
I see you have also been dealing with our customer care team directly and if you have any questions in the meantime please do not hesitate to contact us.
All the best,
Benedict
“I've really enjoyed ordering from Lyst. I ordered two pairs of boots and the actual order process was so quick and easy and I love that I got a confirmation email from the retailer themselves and Lyst - this is fabulous and really shows how thorough Lyst are. I then got an email from the retailer to say that my items have shipped and a date for when they will arrive and I'm really pleased with the fact that I can login to my Lyst account and see that my order was 'successful'. According to both Lyst and the retailer, my order will be coming early next week which is incredibly efficient and pleasing, especially considering that I believe my order is coming from Hong Kong AND I can track this from Hong Kong all the way to the UK. Overall, I am so pleased to have shopped with Lyst. I'm so excited for my items to arrive and I can't wait to shop with Lyst again - it's so handy to have all of my favourite designers in one place AND Lyst seems to have other items that places such as Net-a-Porter and Matches have sold out of! Fantastic!!”
Hi Ann,
Thank you for your feedback.
I am so sorry to hear that you have not received your order. Please be assured I am now investigating this with the retailer and as soon as I have a response I will contact you directly.
I look forward to speaking with you.
Best Wishes,
Benedict
Hi Niki,
Thank you for your email and your recent order with us.
To explain, Lyst works with accredited retailers all over the world in order to offer a wide range of products to our customers. These are the same products you see on their own site and all orders are fulfilled, processed and packaged directly by the retailer themselves.
I am so sorry to hear of your disappointment and I thank you for your feedback. Please be assured I have passed your comments onto the relevant teams for their information.
Please do not hesitate to contact me if you have any further questions.
Enjoy the rest of your week.
Best wishes,
Benedict
Hi Julie,
Thanks for your feedback and for alerting us to this matter.
I am so sorry to hear that your order could not be processed and I completely understand your frustration.
Please be assured that our engineers have now removed the unavailable size from our site and I sincerely apologise for the inconvenience. I can confirm you have not been charged for this order.
As product restocking is at the retailer's discretion we are unfortunately unable to be more specific on future availability. However, If you click on the "+ Lyst It" button on the product page you will be alerted by email as soon as the shirt become available again.
I hope this helps. Please do not hesitate to contact me directly on customercare@lyst.com if you have any further questions.
Best Wishes,
Benedict
Hi Alan,
Thank you for your feedback and your recent order with us.
After investigation I can confirm that shipping with this retailer takes 2-5 working days as displayed on your confirmation email and therefore your order will arrive with you by Friday at the latest.
Please be assured that a conformation email was sent to you on Saturday when you placed your order. We sent a further email yesterday to inform you that the retailer had accepted your order.
It is possible these emails have gone into your junk mail, please accept my sincere apologies if this is the case.
Please be assured that the retailer will contact you directly once your order has been dispatched.
I hope this helps. Please do not hesitate to contact me directly on customercare@lyst.com if you have any further questions.
Best Wishes,
Benedict
“You had for sale an item that was out of stock had to go through all the payment only to receive an email the next day to say it was out of stock. Hope I'm not charged”
“Haven't received my order yet , but the app is great they have a much wider range of products and unlike other places they actually have the sizes of clothing that I am after.”
