“I am currently being held in a telephone queue waiting to speak to the payment company that deals with the payment I need to make for the item i purchased through you.
The trouble is i ordered with you, then realised I needed to cancel the order, I contacted you to try to do this and was told i had to contact the company supplying the goods which was 'idle man' I did this several times and received automated responses saying that they would get back to me in 48 hours at most. Here i am on Monday morning still trying to find out how i return this unwanted item. When i placed my order i had no idea you acted as an agent for other companies. I am now onto my third organisation with no replies from anyone an item i don't want and an invoice from the third company. I have been on the phone now in a queue for 15 minutes trying to get some help with my query. I will definitely not use you again or any of the other companies involved. I am aware as a consumer of my right to return this item and this is what i wish to do.
I will be posting this review in as many places as possible in order to ensure other people are warned about using your services.
I am a very frustrated and unsatisfied customer. H Whitehead”
Hi Holiday, It was a pleasure to speak with you on the telephone and thank you for your time. Please accept my sincere apologies for the obvious inconvenience. The Idle Man have confirmed they have sent over the return form and I am very sorry that you have not received this. Please be assured they will be contacting you again shortly to ensure they have provided you with all the relevant information. I will make this my priority and update you this afternoon. If you have any questions in the meantime please do not hesitate to contact me. Best Wishes, Benedict
“I tried to buy a pair of jeans in the Black Friday sale. I completed the transaction and Lyst confirmed the purchase had been made.
Then the next morning, you sent me an email to tell me that Lyst was not able to fulfil the purchase.
So I missed the chance to get a pair of jeans in the sale from any other supplier. Had Lyst told me immediately I would have been able to use a different supplier. By not telling me till the next morning, I was forced to miss the opportunity.
Can you help me by doing another Black Friday deal on another pair of jeans, please?
Thanks
marcus”
“I don't think it's made clear that there are third parties involved and the price should include at least a estimate amount on tax due. I was not aware of this.”
“I am very grateful that the quality control noticed a flaw before dispatching my goods to me. They gave me options and kept me notified every step of the way.
I am very impressed with their customer service and quality assurance.
Many thanks also go to the HR department.”
“Placed my order in the early hours of Monday morning and received it on Tuesday...brilliant service. My son will be very happy with this Christmas present. I will certainly use Lyst again ????”
“I will never order from lyst again!!
They made a mistake with my order which i had to cancel, £190 i am now waiting for refund, which im getting no where with, its christmas soon and i need the money!! The company is an absolute joke, dont waste your time & money, buy from somewhere else”
Hi Abbie,
Thanks for your feedback.
I’m so sorry to learn there has been a problem with your order and I appreciate your frustration.
Unfortunately after investigation I cannot find any previous contact from you here at Lyst and I believe you must have spoken directly with the retailer.
Please be assured I have made this a priority and I would like to investigate this on your behalf.
I have now emailed you directly and I look forward to hearing from you.
Best Wishes,
Benedict
“Disappointed to find that an item listed on the website was not available, despite having been through the entire payment process. It would have been better to have been informed that the item was not in stock / no longer on sale before going through the checkout procedure.”
Hi Ronb, Thanks for your feedback. I hope you had a good weekend! I am so sorry to hear that your order could not be processed and I understand your frustration. Please be assured I have passed your comments onto the relevant teams for their information. I can confirm that as the order did not go through you have not been charged. As product restocking is at the retailer's discretion we are unfortunately unable to be more specific on future availability. However, If you click on the "+ Lyst It" button on the product page you will be alerted by email as soon as the shoes become available again. Please accept my sincere apologies for the inconvenience. I hope this helps. Please do not hesitate to contact me directly on customercare@lyst.com if you have any further questions. Best Wishes, Benedict
