“Immediate response and clear feedback. The only reason I’m not giving them 5 stars, is because they need to crack down on Amazon for giving them incorrect pricing.”
Hey Eric, sorry to hear that you encountered an issue while shopping with Lyst. Please be advised we have forwarded your query to the appropriate team. Have a great day!
“The representatives kept in contact with me about the item I was looking for. Although they did not find, (might be discontinued), they continued to and are still searching. Great response time and communication.”
“Dear Sir/Ma'am,
I'm new inquiry for this products, which i love to see the two tones
style if you have as my dream watch for a lifetime.
Thank you very much
inquiry
tessie b m”
Hey Tessie - we'd be more than happy to help you with this query. A part of our Customer Care has reached out to help you here. Have a great day! -Lyst
“I did not understand how the Company worked and I emailed a request for help. I heard from two men who explained things really well. Their responses will bring me back as a customer!”
“I had some difficult querries about damaged locks on my Globe Trotter Suitcases I was moving from pillar to post from India. Some how I was not able to get proper help but one day while checking on Globe Trotter site I found the name of LYST and BINGO!!! I came across Hannah and to my great relief she too k care and provided me with all the information . My problem then was attended by a gentleman called Mikey from globe trotter. Till I got my proper reply Hanna kept on following with me . A very efficient, polite and helpful lady indeed. Such people will not only earn a goodwill but enhance the image of LYST. I wish her every best in whatever she does. God bless Hannah... Cheers!!! Good luck.”
Hey Mukesh,
Thanks for the review and the kind words for Hanna!
We're constantly working to improve our services and provide the best shopping experience for our customers. Lyst team is glad to hear your case went smoothly well in our hands.
Have a great day,
Bruno
Hey there - Thanks for your feedback! We are very sorry to hear about the cancellation of your order but it's great to hear that Hannah was able to assist you with your concern. Have a nice day - Lyst
“very good but you need a direct actual phone numbers . not all customer like emails . provide for the year 2022 direct phone numbers for the new targeted customer who love to speak directly to a live per person . They could be spending more”
Hi there - Thank you for taking the time to share your thoughts with us. We work continuously to enhance and improve features on Lyst to offer the best service. Please be assured that I have forwarded your comments to the relevant team for their information. Have a great day! -Lyst
“This is and update my last review. Ruth from customer service contacted me in regards to the issue with my initial order. I was able to place a new order and the process was seamless with the help of customer service.”
Hi Courtney - Thank you for the update. We are glad to hear that the issue has been resolved. Again, we apologise for the inconvenience this has caused you. We hope to welcome you back soon! -Lyst
“I had bought a Jean and didn’t fit, the company that LYST ordered from were not responding to my phone calls or emails but when I sent an email to CHRIS from LYST he responded right away and communicated with me and he assure me he will take care of me, he is very professional and caring, he went out of his way to talk to his manger and convince to refund my money.
I am very please with his service.
Excellent gentleman.”
Hi there - We are delighted to hear that Chris was able to help you here. We also would like to apologise for any inconvenience this may have caused you. We can't wait to welcome you back again! -Lyst
“I didn’t buy anything yet, but am happy with the most timeous response I ever got anywhere (especially on a Sunday) when I enquired about currency conversion. You are the greatest Team Lyst 🙌🏾”
“I emailed a query at about 11pm on a Sunday before a bank holiday, and received a response from an actual human being that very evening (thanks John)!”
