Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,724 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Immediate response and clear feedback. The only reason I’m not giving them 5 stars, is because they need to crack down on Amazon for giving them incorrect pricing.”

Helpful Report

Posted 1 year ago

Hey Eric, sorry to hear that you encountered an issue while shopping with Lyst. Please be advised we have forwarded your query to the appropriate team. Have a great day!

Posted 1 year ago

“There is no much to say but the response from my request were quick congratulations for that”

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Posted 2 years ago

Hey there! Thank you for your review! We're glad to hear that you were satisfied with our service. Have a great day! -Lyst

Posted 2 years ago

“Osvaldo Martinez”

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Posted 2 years ago

Hey Osvaldo - thanks for the review. Have a great day! -Lyst

Posted 2 years ago

“The representatives kept in contact with me about the item I was looking for. Although they did not find, (might be discontinued), they continued to and are still searching. Great response time and communication.”

Helpful Report

Posted 2 years ago

Hey Tom- Thank you for the wonderful review! We're really glad to hear that you are happy with our service. Have a lovely day! -Lyst

Posted 2 years ago

“Dear Sir/Ma'am, I'm new inquiry for this products, which i love to see the two tones style if you have as my dream watch for a lifetime. Thank you very much inquiry tessie b m”

Helpful Report

Posted 2 years ago

Hey Tessie - we'd be more than happy to help you with this query. A part of our Customer Care has reached out to help you here. Have a great day! -Lyst

Posted 2 years ago

“I did not understand how the Company worked and I emailed a request for help. I heard from two men who explained things really well. Their responses will bring me back as a customer!”

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Posted 2 years ago

Hey Sue - thanks for the review! We're happy to hear that you are satisfied with our service. Have a lovely day! -Lyst

Posted 2 years ago

“I had some difficult querries about damaged locks on my Globe Trotter Suitcases I was moving from pillar to post from India. Some how I was not able to get proper help but one day while checking on Globe Trotter site I found the name of LYST and BINGO!!! I came across Hannah and to my great relief she too k care and provided me with all the information . My problem then was attended by a gentleman called Mikey from globe trotter. Till I got my proper reply Hanna kept on following with me . A very efficient, polite and helpful lady indeed. Such people will not only earn a goodwill but enhance the image of LYST. I wish her every best in whatever she does. God bless Hannah... Cheers!!! Good luck.”

Helpful Report

Posted 2 years ago

Hey Mukesh, Thanks for the review and the kind words for Hanna! We're constantly working to improve our services and provide the best shopping experience for our customers. Lyst team is glad to hear your case went smoothly well in our hands. Have a great day, Bruno

Posted 2 years ago

“I ordered a product and paid for it to find put the order was cancelled as you had sold out Disappointing but wonderful customer service from Hannah”

Helpful Report

Posted 2 years ago

Hey there - Thanks for your feedback! We are very sorry to hear about the cancellation of your order but it's great to hear that Hannah was able to assist you with your concern. Have a nice day - Lyst

Posted 2 years ago

“How I send returns I don’t have your addresses”

Helpful Report

Posted 2 years ago

Hi there - thanks for reaching out! A member of our Customer Care has contacted you to assist you with your return. Best, Lyst

Posted 2 years ago

“Responded quickly to my questions.”

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Posted 2 years ago

Hey there! - Thank you for the excellent review! We are so glad to hear that you are happy with our service. Have a great day! -Lyst

Posted 2 years ago

“very good but you need a direct actual phone numbers . not all customer like emails . provide for the year 2022 direct phone numbers for the new targeted customer who love to speak directly to a live per person . They could be spending more”

Helpful Report

Posted 2 years ago

Hi there - Thank you for taking the time to share your thoughts with us. We work continuously to enhance and improve features on Lyst to offer the best service. Please be assured that I have forwarded your comments to the relevant team for their information. Have a great day! -Lyst

Posted 2 years ago

“Was correct and fair”

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Posted 2 years ago

Hey here - Thank you for the 5-star review! We are glad to hear that you find Lyst correct and fair. HAve a great day! -Lyst

Posted 2 years ago

“Thanks for your help Ruth.”

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Posted 2 years ago

Hey there - Thank you for your review! We are glad to hear that Ruth was able to help you with your concern. Have a great day! -Lyst

Posted 2 years ago

“This is and update my last review. Ruth from customer service contacted me in regards to the issue with my initial order. I was able to place a new order and the process was seamless with the help of customer service.”

Helpful Report

Posted 2 years ago

Hi Courtney - Thank you for the update. We are glad to hear that the issue has been resolved. Again, we apologise for the inconvenience this has caused you. We hope to welcome you back soon! -Lyst

Posted 2 years ago

“I had bought a Jean and didn’t fit, the company that LYST ordered from were not responding to my phone calls or emails but when I sent an email to CHRIS from LYST he responded right away and communicated with me and he assure me he will take care of me, he is very professional and caring, he went out of his way to talk to his manger and convince to refund my money. I am very please with his service. Excellent gentleman.”

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Posted 2 years ago

Hi there - We are delighted to hear that Chris was able to help you here. We also would like to apologise for any inconvenience this may have caused you. We can't wait to welcome you back again! -Lyst

Posted 2 years ago

“With the help of Ruth I was able to get my refund and now I am happy with the help that was given by Ruth”

Helpful Report

Posted 2 years ago

Hey there, Thanks for your review. We are glad to hear that Ruth from our customer care team has helped you with your concern. Have a nice day - Lyst

Posted 2 years ago

“Thank you for yo great support everything went well I have received my refund in full”

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Posted 2 years ago

Hey there - Thank you for taking the time to leave a review! We are happy to hear that we were able to help you. Have a great day! -Lyst

Posted 2 years ago

“I didn’t buy anything yet, but am happy with the most timeous response I ever got anywhere (especially on a Sunday) when I enquired about currency conversion. You are the greatest Team Lyst 🙌🏾”

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Posted 2 years ago

Hey Wendz- Thank you for the positive review! We are glad to hear that you are satisfied with our service. Happy shopping! -Lyst

Posted 2 years ago

“Very good product delivered promptly”

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Posted 2 years ago

Hey there, we love to hear we were able to help. Customer trust is our priority. Have a fantastic day. Lyst

Posted 2 years ago

“I emailed a query at about 11pm on a Sunday before a bank holiday, and received a response from an actual human being that very evening (thanks John)!”

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Posted 2 years ago

Hey Sam - Thank you for the wonderful review! We are so glad to hear that John was able to help you. Have a great day! -Lyst.

Posted 2 years ago

Lyst is rated 3.8 based on 1,724 reviews