“Worst customer service I have ever experienced! It’s been exactly a week and I keep getting these vague messages that say they will help or talked to the seller and everything is good. Clearly they are just skimming the messages I sent and not reading them completely. I have sent repeated messages to Lyst and the seller and nothing gets resolved. The seller sent the wrong size shoes and lies by saying they will send the return address label and nothing. Then Lyst is saying everything is resolved. Buyer Beware!!”
Hi Kare - Sorry to hear that you received the wrong size of shoes. A member of our Customer Care has been in touch with you to resolve this. Apologies for the inconvenience this has caused you. -Lyst
“Andrea made me very happy. The Lyst website sent me to VOOX to purchase a sweater that I have been wanting to buy for months—it had finally gone on sale.
According to the VOOX website there was only one available and it was in my size. But when I tried to add it to my shopping bag a notice popped up informing me that it was unavailable.
I tried several times.
I decided to contact Lyst directly. They had helped me in the past.
My case was assigned to Andrea and she came through just in time. She sent me the screenshot of the sweater on the VOOX website and it worked. I got the sweater—the last one.
Thank you, Andrea, for your help! You’re fantastic!!”
Hey - It's nice to know that Andrea was able to help you resolve your concern. Thanks for the 5-star review!
We're constantly working to improve our services and provide the best shopping experience for our customers. I'll pass your feedback along to the team.
Lyst
“I did not understand how the Company worked and I emailed a request for help. I heard from two men who explained things really well. Their responses will bring me back as a customer!”
“The shoes I bought were beautiful, witha faultless ordering & delivery procedure. Added to that, the Customer service I received from Carl & Ruth was amazing, by finding a resolution to an insurmountable problem after delivery. Top marks all round! 👍”
Hi Hieu, thanks for your review. we're sorry to hear that you need to return your shoes. To assist you, kindly reach out to us at customer-care@lyst.com and we'll be happy to help! -Lyst
Hi Chris, thanks for your review. we're sorry to hear about your experience. A member of our customer care team has reached out to you to further assist you with this issue. again, our sincerest apologies for the inconvenience - Lyst
Hi there, thanks for your review. we're sorry to hear that you haven't received your order from the retailer. A member of our customer care team has reached out to you to further assist you with this issue. - Lyst
Hey Gigi, thanks for your review. we're glad to hear that our customer care agent Carl was able to help you with your order. Hope to welcome you back again. Happy shopping - Lyst
Hey Kisha, thanks for your kind words! we're glad to hear that our customer care team was able to assist you with your concern. Have a great day - Lyst
Hi there, thanks for your review. we are sorry to hear about your experience. a member of our customer care team has contacted you to assist you further with your issue. best wishes - Lyst
“Horrible service I received the wrong size shoe I requested the correct size but no reply and I am still trying to return the wrong size shoe they sent me and I have requested a prepaid label and nothing: horrible service and nothing is being done. I just want the shoe on the right size”
Hey there, thanks for your feedback. We are sorry to hear that you received the incorrect size from the retailer. A member of our customer care team has been in contact to try and resolve this issue for you. Apologies for the inconvenience - Lyst
Hey there, Thank you for your review! we're happy to hear that your order arrived on a timely manner. We can't wait to welcome you back once more! Have a great day - Lyst
Hey there, Thank you for your kind words! we're happy to hear that our customer care team was able to assist you in finding your item. Have a great day - Lyst
