“I had some difficult querries about damaged locks on my Globe Trotter Suitcases I was moving from pillar to post from India. Some how I was not able to get proper help but one day while checking on Globe Trotter site I found the name of LYST and BINGO!!! I came across Hannah and to my great relief she too k care and provided me with all the information . My problem then was attended by a gentleman called Mikey from globe trotter. Till I got my proper reply Hanna kept on following with me . A very efficient, polite and helpful lady indeed. Such people will not only earn a goodwill but enhance the image of LYST. I wish her every best in whatever she does. God bless Hannah... Cheers!!! Good luck.”
Hey Mukesh,
Thanks for the review and the kind words for Hanna!
We're constantly working to improve our services and provide the best shopping experience for our customers. Lyst team is glad to hear your case went smoothly well in our hands.
Have a great day,
Bruno
Hey there - thanks for the review! We're happy to hear that you had an easy shopping experience on Lyst. I hope you receive your coat soon! Stay warm and have a great day! -Lyst
Hey there, thanks for your review. we are glad to hear that Andrea from our customer care team was able to assist you with your concern about the handbag. Have a great day! - Lyst
“I placed an order on Lyst for a Lafayette dress. When I completed my order, I was charged an extra $30.00 for one year free shipping. I was not aware of checking a box for one year shipping. I only noticed this after checking out. I sent an email to Lyst and explain my problem. They contacted The Rue 365 and they have refunded my shipping fee. Excellent Customer Service. I would highly recommend them.”
Hey there - thank you for the excellent review! We're delighted to hear that customer care team was able to help here. We can't wait to welcome you back soon! -Lyst
“Thank you the problem was sorted and the dress has arrived. The colour is not the same as the photo though I will try it on this weekend and see if I like it”
Hey there, thanks for your feedback. we are glad to hear that you finally received your order. please do let us know if you need further assistance as we're always happy to help. Have a nice day - Lyst
Hey Mila - thank you for the excellent review! We're delighted to hear that Hannah was able to help here. We can't wait to welcome you back soon! -Lyst
“Tried to order some boots. Order completed. Later when I looked to see when it would arrive I see a not saying I need to confirm because it is a last sale item. Problem was that on that email there was no place to confirm or instructions on where to go to confirm. Disappointed.”
Hey there, thanks for your review. Upon checking, the Lizzy Disney Lock Bag is still out of stock. Please add this item into your wishlist by clicking on the "heart" icon and we'll email you or send a push notification once this item has been flagged as available by the retailer again. Hope this will be available for you soon - Lyst
“Got a brilliant deal on a very expensive pair of boots.
Infact it was that good once I had paid the money I thought I had been completely had over.
I contacted Lyst...Andrea who assured me that the order was good and the following day I received by Loake Chelsea boots.
Thanks Andrea...thanks Lyst..Great quality and a brilliant service.”
Hey Darin - thank you for the excellent review! We're delighted to hear that you were able to get the best deal on Lyst and that Andrea was able to help here. We can't wait to welcome you back soon! -Lyst
Hi Loyiso, I'm sorry to hear that you haven't received your refund yet However, a Lyst customer care agent will reach you out regarding your refund. Many thanks, Lyst
“This is a real scam I made a purchase of puma Ferrari yellow shoes and they scammed me with 68dlls now it's back and forth about the order number and still nothing”
Hi there, I'm sorry to hear your disappointment about the inconvenience that this cause you. However, please be assured that we're doing our best to connect and resolved the issue with the retailer. Many thanks, Lyst
Hi there - I'm sorry to hear that you are having trouble returning the item. A member of our team has been in touch with you to help you with the return. Apologies for the inconvenience this has caused you. Best, Lyst
