“I'm tired of being passed from pillar to post , I simply want a replacement for my broken earrings, I've provided proof of purchase and yet am still no further forward”
Hey there - Thanks for your feedback! We are very sorry to hear about the cancellation of your order but it's great to hear that Hannah was able to assist you with your concern. Have a nice day - Lyst
Hey there - We're sorry to hear that you are having trouble shopping at Lyst! A member of our Customer Care has reached out to help you here. Best, Lyst
Hi there - We're sorry to hear that the item you ordered was out of stock. A member of our Customer Care will reach out to you for further assistance. Again, our sincerest apologies for the inconvenience this has caused. Best, Lyst
“Ordered something last night
Woke up this morning told it there was an error order been cancelled
Again this morning made another order same error
What a joke of a company
Contacted lyst customer services who asked me for my order numbers gave them it and absolutely no response what so ever.
What a pathetic sham of a company.
Please be aware don’t ever shop from these people again”
Hi there - We're so sorry to hear that your orders have been cancelled twice. A member of our Customer Care has reached out to you to further assist you here. Again, our sincerest apologies for the inconvenience this has caused. Best, Lyst
“Beyond shocking. Ordered some trainers. After a full week without any shipping confirmation I chased it up to be told the item is out of stock. I was asked do I want a refund?? Well yes!!
Took 2 weeks to receive a refund and during this time lyst had also made duplicate pending transaction on my account 3 times already.
Even now after a full 34 days after placing my initial order I still have a pending payment for over £400.
This company is a total joke and avoid it. Just order directly from a know retailer.”
Hey Jordan, thanks for your feedback. We are sorry to hear what happened to your order. A member of our customer care has reached out to you to further assist you with this issue. our apologies for the inconvenience. - Lyst
“Cancelled my order and didn’t get my refund I ordered it in November it cancelled December 13 and they said 1-5 days the refund would be processed it’s now January and I still haven’t gotten my refund and they keep sending me the same emails over again”
Hey Onecia, We are sorry to hear that you still didn't receive your refund. A member of our customer care has reached out to you to further assist you with this issue. our apologies for the inconvenience. - Lyst
Hey there, We are sorry to hear that you still didn't receive your order. A member of our customer care has reached out to you to further assist you with this issue. our apologies for the inconvenience. - Lyst
Hi Maury, thanks for your feedback. We are sorry to hear that you haven't received your order. A member of our customer care team has reached out to you to provide an update about your order. our apologies for the delay & inconvenience. - Lyst
“I have an order in for Puma Janies and have paid for it through Pay Pal. I ordered what was being advertised and paid for my order then I received message that the shoes were unavailable and a list of other shoes from Puma, which I'm not interested in so wrote to not be shown other items when I was just interested in my paid order. No reply to how long they will keep the money before shoes are available. Also if not available why were they listed for sale. Just waiting to see what happens. C. Church”
Hey Carol, thanks for your feedback. We are sorry to hear what happened to your order. A member of our customer care has reached out to you to further assist you with this issue. our apologies for the inconvenience. - Lyst
Hi there!
Thank you for leaving a review and sorry to know that you are having trouble accessing your account. A member of our customer care team will reach out to you to further assist you with this concern.
We sincerely apologise for the inconvenience this has caused you.
Lyst
Hi Gabriel - I am sorry to hear that you received the wrong size for your order. A member of our Customer Care has reached out to assist you on how to exchange the item. Best, Lyst
“Found a Valentino wallet on your website. Went to buy it and was unable to check out and pay for it. My wife also tried and experienced the same problem. By the time I received your email the next day, the item was sold out. Too much of a hassle buying from Lyst. Will purchase our luxury items elsewhere.”
