Hi Lovely - Please be assured that all items on Lyst are authentic. We work with the world’s leading brands and stores such as Gucci, Nike, and Harrods to ensure that our customers can shop the best assortment of fashion online, and partner with retailers and designers who we know carry authentic stock and deliver a great shopping experience. Happy shopping! -Lyst
“questions not answered. I just want to know the product, yet your staff pasted info on how to return a product. I want to know the resin ring size which has no adjustable hoops and why would it be ONE SIZE from Free People!”
Hey there, thanks for your feedback. We are sorry to hear about what happened. A member of our customer care team will reach out to you to further assist you with this. Again, our sincerest apologies for the inconvenience - Lyst
“Most of part of your goods what are on your platform are made with love! And the persons what are there like Ruth are amazing . I must to change love with amazing for persons and objects!”
Hey Stelica, thanks for your kind words and for the 5-star review. We are glad to hear that you're enjoying our services and also Ruth was able to help you. We look forward to welcoming you back - Lyst
“Ordered a gift for my son for Christmas. Everything was confirmed and paid for. 3 days before Christmas I get a email that they can’t full the order. They should be called The Grinch that stole Christmas.”
Hi Steve - I am so sorry to hear that your order was cancelled 3 days before Christmas. A member of our Customer Care has reached out to you to assist you here. Again, apologies for the inconvenience this has caused. Best, Lyst
“very good but you need a direct actual phone numbers . not all customer like emails . provide for the year 2022 direct phone numbers for the new targeted customer who love to speak directly to a live per person . They could be spending more”
Hi there - Thank you for taking the time to share your thoughts with us. We work continuously to enhance and improve features on Lyst to offer the best service. Please be assured that I have forwarded your comments to the relevant team for their information. Have a great day! -Lyst
Hi Maureen,
I am sorry to hear that you didn't get your refund. A Member of our Customer Care team will reach out to you via email to resolve this.
Many thanks -Lyst
Hi Ralph,
Thank you for your feedback and I'm sorry to hear that this experience disappoints you. However, One of our customer care team will reach out to you regarding this issue.
Many thanks! - Lyst
Hi there - I am sorry to hear that you received the wrong size. A member of our Customer Care has reached out to you to assist you with this. We sincerely apologise for the inconvenience. -Lyst
Hey there - Just to clarify, Lyst operates completely online, we don't have any physical stores. Instead, your item is stocked with the retailer.
Lyst is the definitive fashion shopping platform, used by millions of shoppers globally to search and discover the world’s biggest and best selection of fashion brands and stores.
As a search platform, we don’t stock or commercialise items, but our website and app will help you find what you’re looking for.
Hope that was helpful, Lyst
Hey there - Thank you for the wonderful review! We are so glad to hear that you received your refund with the help of Carl. Have a Happy Holidays! -Lyst
“I am not satisfied, because they mark the order as it was delivered and the communication is a problem because they do not have a number for one to call, do not check here again”
Hi there - I'm sorry to hear that you haven't received your order yet. A member of our Customer Care has been in touch with you to assist you here. Best, Lyst
Hey there - Apologies for the inconvenience this has caused. A member of our Customer Care has reached out to assist you on how to unsubscribe to emails. Best, Lyst
Hi there - I am sorry to hear that you have been charged twice for this order. A member of our Customer Care has reached out to help you here. Best, Lyst
