“This is and update my last review. Ruth from customer service contacted me in regards to the issue with my initial order. I was able to place a new order and the process was seamless with the help of customer service.”
Hi Courtney - Thank you for the update. We are glad to hear that the issue has been resolved. Again, we apologise for the inconvenience this has caused you. We hope to welcome you back soon! -Lyst
“Opened an offer within the hour of it being sent. The price was incorrect. I sent an email to CS for help. After being asked for the link, which I sent, I was asked for a pix of the item. It went back and forth... This started on 11.18.21. Today, 11.22.21, I was told:
All prices are set by the retailer, and as these prices do sometimes fluctuate on retailer's websites, unfortunately, Lyst is not always able to update our product page prices straight away.
I'm very sorry about this and thank you for your understanding.
This took 4 days...very disappointing.
Judi Z”
Hi Judi, I am so sorry for the inconvenience this has caused you. A member of our Customer Care has reached out to assist you with this query. Best, Lyst
“Advertised a jacket on sale. I placed my order and received confirmation only to receive another email saying technical issues. My order was cancelled an i was sent a link to purchase the item for full price. Sent emails to customer service still waiting on a response”
Hey Edward - thanks for the 5-star review! With Lyst, you never have to miss out on the things you really want. You save items you love and get notified when they go on sale or come back into stock! Have a lovely day! -Lyst
Hi Taslima - I am sorry to hear that you haven't received your refund yet. A member of our Customer Care has reached out to you to assist you here. Apologies for the inconvenience this has caused. Best, Lyst
“I was dealing with CHRIS via email, he went out of his way to help me and returning my emails right away, LYST costumer service is excellent, would highly recommend them, shop with confidence from them .
Thank you Chris.”
“I had bought a Jean and didn’t fit, the company that LYST ordered from were not responding to my phone calls or emails but when I sent an email to CHRIS from LYST he responded right away and communicated with me and he assure me he will take care of me, he is very professional and caring, he went out of his way to talk to his manger and convince to refund my money.
I am very please with his service.
Excellent gentleman.”
Hi there - We are delighted to hear that Chris was able to help you here. We also would like to apologise for any inconvenience this may have caused you. We can't wait to welcome you back again! -Lyst
Hey there - I am so sorry to hear that you had this experience. A member of our Customer Care has reached out to assist you further here. Again, apologies for the inconvenience caused. -Lyst
