“I tried to make my first purchase on Lyst and unfortunately the item I tried to buy was back ordered everywhere. The customer service I received was amazing! I was contacted promptly that my order would not be able to arrive in the time frame I needed it by and a refund was issued quickly. I even received a follow up to make sure everything went okay. The whole experience made me happy and I will be buying from them in the future!”
“Site is a joke. Sent me a link to a page that is not even alive then so called similar items, wallets and tiny bags when I want luggage. Waste of time!”
Hey there, Thanks for your review. We're very sorry to hear that the product link sent to your email isn't working. A member of our customer care team has reached out to assist you further with this concern. Again, our apologies for the inconvenience - Lyst
Hey there - thanks for your review. We're very sorry to hear that the item isn't suitable. One of our customer care agents is currently handling your request to assist with this issue. Again, our apologies for the inconvenience & thank you for your understanding. - Lyst
“I didn’t buy anything yet, but am happy with the most timeous response I ever got anywhere (especially on a Sunday) when I enquired about currency conversion. You are the greatest Team Lyst 🙌🏾”
“I ordered my bag and it said it was delivered and i haven’t received it! I am so disappointed because this was supposed to be a birthday gift! I think this is a scam”
Hey there - thanks for your review. We're very sorry to hear that you haven't received your item. One of our customer care agents is currently handling your request to assist with this issue. Again, our apologies for the inconvenience & thank you for your understanding. - Lyst
“ordered £600 item debited money and then said 1 hour later we have cancelled it but we will keep you money for 5 to 7 days
disgraceful - almost criminal - taking money under false pretences”
Hey Mark, thanks for your review. We're sorry to hear that your order was cancelled and the pending charge has not been cleared from your account. One of our customer care agents will reach out to you to further explain this. Again, our apologies for the inconvenience. - Lyst
Hey there, thanks for your review. We're very sorry to hear that the item you're interested in is currently unavailable. One of our customer care agents will be reaching out to you about this. Our apologies for the inconvenience this has caused you - Lyst
“LYST lists stores that OVERPRICE their goods. CETTIRE a store that lists Dr. Marten boots at almost $100. above retail then put them "on sale"...and LYST highlights the store.
I will no longer look at LYST recommendations because they apparently don't care which stores they represent.”
Hi Diane, Thanks for your review. We're very sorry to hear about the price difference you've seen from Cettire. One of our customer care agents is currently handling to assist you with this issue. Again, our sincerest apologies for the inconvenience - Lyst
Hi Chahil - I am so sorry to hear that you still haven't received your order. A member of our team has contacted you directly to assist you with this. Again, apologies for the inconvenience. -Lyst
“Rep took the time to look into the issue and resolved it in timely manner even though the systems were not working. Very nice job in explains what the issue was.”
“Actually, it just became rather annoying. Too many emails and I could never find local suppliers in Australia. Everything was based overseas. So I decided it was easier just to delete my account isnstead of having another app there just sitting in my phone that I’m not using while it havests data from my phone..
I’m sure it works well for some people, but for me, it wasn’t the right fit. No pun intended…”
Hi Rob- Thank you for your feedback. I apologize for the numerous notifications you've received. A member of our Customer Care has reached out to you to assist you with this. We sincerely apologise for the inconvenience. -Lyst
