Hey there, thanks for your review. We apologize for the inconvenience. A member of our customer care team has reached out to further assist you with your concern. Have a nice day - Lyst
“a very quick and helpful response to my problem. it took a lot of patience to find doc's address on the royal mail return site - eventually it came up and I can complete the return thanks”
Hey Michael, Thanks for your kind words. We're happy we're able to assist you with your return request. Please let us know if we can assist you any further. Have a great day - Lyst
“Sent item but ut was too big, sent it back onbtge same day i received it. Tracked item by post andvtge warehiuse received the item a day later. Weeks on Lyst has still not refunded me, they continually send me thd same emails tellinb me tgey have mg item and within 48hrs-72hrs my money will be in my account! I am still waiting, think before you buy as you may not geg youf money back.”
Hey there, Thanks for your review. We're sorry to hear about what happened to your order & the delay on the refund. A member of our customer care team has reached out to inform you that your refund has now been processed by the retailer. Have a nice day - Lyst
Hey there, Thanks for your review. We're sorry to hear that you've received the wrong size for your order. A member of our customer care team has reached out to further assist you with this issue. Have a nice day - Lyst
“I decided to check out for myself the company ( based in USA) selling a dress advertised on Lyst. I’m glad I did as the inventory had not been updated on their website and the dress was no longer available much to my disappointment. I can however say that despite my doubts, I did receive a genuine and prompt response to my query when I asked Lyst to confirm whether this dress was available or not from an overseas seller. I appreciate it must be difficult to keep web pages up to date given the amount of items for sale but I’m glad I researched it for myself as I might have had a lengthy wait for a refund on an item that wasn’t available in the first place.”
Hey there - Thank you for taking the time to leave a review! We are glad to hear that we were able to assist you here, and we are sorry to hear that the item was out of stock. Hopefully, it becomes available for you again soon! Have a great day! -Lyst
Hi there - I am sorry to hear that you were not assisted with your return. A member of our Customer Care has been in touch with you to resolve this. Apologies for the inconvenience. -Lyst
“I had a question about the size of a skirt and Lyst got back to me immediately. In addition to being timely, their communication was extremely gracious. Customer Service doesn’t get any better than this!”
“I ordered Vince Camuto boots through Lyst. Received in 4 days! Love the boots. Exactly as pictured. Will use Lyst in the future. Happy shopping! Chris”
Hey - Thank you for the positive review! We are glad to hear you're able to find the Vince Camuto boots that you've been looking for. Happy shopping! - Lyst
“Hola, pedí unas zapatillas para un regalo y sigue sin llegar aunque me han dado un número de seguimiento erróneo correspondiente a otra persona figurando pedido entregado. Sigo a la espera.”
Hi there - Sorry to hear you haven’t received your order from the retailer.
A member of our Customer Care has reached out to you to resolve this issue. Apologies for the inconvenience. Best, Lyst
Hi there - I am sorry to hear that you received the wrong size and color! A member of our Customer Care has reached out to you to resolve this issue. Apologies for the inconvenience. Best, Lyst
Hi there - I am sorry to hear that your order couldn't be updated nor cancelled. A member of our Customer Care has reached out to you to further assist you on this. -Lyst.
