“I received the shoes and they were the wrong size, I requested a us size 13 but got a us size 12 1/2. Now they are saying they don’t sell a us size 13. The advertisement still says they sell a us size13. All I am trying to do is get a us size 13, please help. Thanks for your time, George”
Hi George - I am sorry to hear that you received the wrong size. A member of our Customer Care has reached out to you to assist you with this. We sincerely apologise for the inconvenience. -Lyst
“Lyst has finally replied to my email. Yay! Thank you so very much. I hope you could finally solve my problem; ship and deliver the item to the Philippines. Please Help.”
Hi Sochie - Thank you for the 5-star review! Just to clarify, Lyst is the definitive fashion shopping platform. As a search platform, we don’t stock or commercialise items, but our website and app will help you find what you’re looking for. Please make sure that you have selected your delivery country by using the drop-down list. A member of our Customer Care has reached out to assist you further. Have a great day! -Lyst
“Please print this.
You are not to be trusted in my opinion.
You daisplay St. John Pants at £144 for over two weeks on your website, but when one is directed to Gilt the price is £202.
When one contacts both you Lyst and Gilt ....you each blame the other for the discrepancy.
Not to be trusted.Bad experience.”
“Lyst lists St John Pants for £144. for over 2 weeks.
When one is transferred to Gilt the price is £202.
Both blame each other for the discrepancy in pricing.
I live in The United Kingdom where the rule of law
is that if a price is on an article, then that is the price one pays.
Very disappointed in the behaviour of Lyst and Gilt.
Lyst tried to be helpful but both Companies not honest with me.
Lyst and Gilt to be avoided.
Very disappointing.
Madeline Egan”
Hi Madeline - I am so sorry to hear that you've seen a price discrepancy on Lyst. A member of our Customer Care has reached out to help you with this. -Lyst
“I'm looking for a particular item, its not in stock. Lyst constantly updates you about what you're looking for. I really appreciate that guy's, good job!”
“Absolutely unprofessional. I enquirer about an item that was limited in stock and Lyst did not make a sense of urgency and suggested that I purchase other items remotely unrelated to what I wanted. After expressing that I wasn’t interested in items that were suggested. Lyst continued with the charade. Totally unprofessional and not intuitive to the needs of customer.”
Hey Lewis, Thanks for your feedback. We are sorry to hear that the item you're interested in is out of stock and you keep receiving marketing emails suggesting similar items. One of our customer care agent has reached out directly to assist you with this concern. Again, apologies for the inconvenience. - Lyst
“I emailed a query at about 11pm on a Sunday before a bank holiday, and received a response from an actual human being that very evening (thanks John)!”
“Offer free delivery and free returns then when you need to return an item they refer you to the shop that sent the item and sent all acknowledgement of free returns!!”
Hi Sarah - I am so sorry to hear that you had an issue with returning the item. A member of our Customer Care Team has reached out to you to assist you with this. Apologies for the inconvenience this has caused. -Lyst.
“I would like to thank the site lyst.com, and in particular the support representative Bruno, for his help in solving the problem with vitkac.com. Thanks to Bruno, vitkac.com representatives contacted me and helped me deal with the situation. From previous reviews, I know that the support service of vitkac.com takes a very long time to respond to their customers. Some wrote that the site vitkac.com no support.”
Hi there - I am sorry to hear that you are not satisfied with the service we provided. A part of our Customer Care has reached out to you to assist you with this. Again, apologies for the inconvenience this has caused you. -Lyst
Hi Gloria, Sorry to hear you haven’t received an update with your order from the retailer.
A member of our customer care team will be reaching out to you about this. Apologies for the inconvenience. - Lyst
“I had a pretty good experience with Lyst.com, and want to say Thank You to Bruno for helping me with my issue. I waited for my Adidas Face masks that was bought on Lyst, and had to wait a little longer than expected, but I finally received them, and are very happy with my purchase. Thanks to Bruno, I am covered with my mask.”
Hey Karla - Thank you for your kind words! We are glad to hear that Bruno was able to help you. Customer trust is our priority. Have a fantastic day! - Lyst
Hi there, Thanks for your review and sorry to hear you haven't seen the best prices on our website. A member of our customer care team will be reaching out to you about this. Apologies for the inconvenience. - Lyst
