Hi Prairie,
Thanks for getting in touch.
I am very sorry to hear that there has been an issue with the retailer supplying you with your item.
I am now investigating with the them and will contact you directly.
Best Wishes,
Benedict
Hi Jeanette,
Great to hear from you!
I am so pleased that you loved the Boots and thank you for your feedback.
We look forward to welcoming you back again soon!
Have a great weekend!
All the best,
Benedict
“I really don't like writing bad reviews and I'm sorry to do it this time. I bought a belt on Lyst (Wolf & Badger shop) on Monday morning and I was hoping to get it before Friday for my boyfriend birthday as the time stated for delivery is 2-3 days. Unfortunately I received an email from Wolf & Badger on Wednesday evening (almost 53 hours after my purchase) telling me that their system flagged my order because the delivery address was different from the debit card address (that's weird as I only have 1 address but I'll check). So now I should send a copy of my id card and a proof of address for the order to be dispatched. Even if a do understand the safety policy for protecting the customers, I really feel uncomfortable with sending my personal documents for online shopping as it's not safe for identity theft reasons and I'm not even sure it's a legal practice. I sent them a reply 12 hours ago asking for a chargeback and they didn't reply yet. I think they should be much quicker on communicating the problems and also on replying customers emails when problems are supposed to be solved. Customer care is a priority nowadays and I'm disappointed to be not aware of what would be of my order after 4 days from the purchase.”
Hi Michela,
Thank you for bringing this to our attention.
I'm very sorry to learn of this issue and appreciate your disappointment in this instance.
I am now investigating this with the retailer as a matter of urgency and will email you directly with an update.
Please accept my sincere apologies for the inconvenience caused.
Best Wishes,
Benedict
Hi Barbara,
Thank you for your recent order with us.
I am so sorry that the retailer did not have your item in stock. It's obviously very disappointing and I would like to personally assist you in finding a suitable alternative.
Please be assured that this is an isolated incident and I sincerely apologise for any inconvenience caused. Our engineers are aware and will ensure this product information is updated as quickly as possible.
I have now emailed you directly and I look forward to your response.
All the best,
Benedict
Hi Micheal,
It's great to hear from you!
To explain, Lyst works with retailers all over the globe to bring you a wide range of products and brands. We have items to suit any budget, ranging from high street retailers to top designers.
You can use the search tool at the top of the page to find your favourite retailer/designer or simply search for a particular item (i.e blue shirt) and we will provide you with a range of options.
Please be assured that the prices are set by the retailers directly and items are sold at the same prices shown on their own websites.
If you need any help with your next purchase please do not hesitate to contact me at customercare@lyst.com and I will be happy to assist.
We look forward to welcoming you back again soon!
All the best,
Benedict
Hi Joni,
Thanks for your feedback and your recent order with us.
I can confirm that orders with this particular retailer are delivered within 2-5 working days.
As the order was placed on Friday you should expect it to arrive with you by the end of this week.
Once the retailer has dispatched your order they will email you to confirm your tracking number.
If you have any questions in the meantime please do not hesitate to contact me on customercare@lyst.com.
Have a great week!
All the best,
Benedict
“My first dealings with Lyst and I was very impressed - a question I asked led to a very quick response - and the promise to come back with further info was soon followed up on (thanks Zoe!)
Delivery was prompt (with a good tracking system) and the item was as described and a good price - they worked for me!!”
Hi Anna,
Thanks for your email. It's lovely to hear from you.
I am very sorry for the delay in my response and I sincerely apologise for any inconvenience caused.
I see that you sent a number of emails yesterday as you had trouble recovering your password. After investigation I see that unfortunately no password has been set for your account.
Please be assured I have now reset your password and emailed you directly to confirm these details.
I have also heard back from the retailer and they confirm that you received the order yesterday and have been in correspondence with them directly
If you have any further questions please do not hesitate to contact me personally and I will be very happy to assist you.
I will look out for your response to ensure you are not delayed any further.
Have a great day!
All the best,
Benedict
“The company I was directed to by Lyst wanted me to send photos of my credit card and a bank statement. Very strange and did not trust this so cancelled the order. Lyst should be careful who they endorse”
