MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.62

4.6 Rating 3,829 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,829 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always exceptional customer service and great products. Quick shipping to regional area. Shame the price is so high.”

Helpful Report

Posted 1 month ago

“The most comfortable cycling bib shorts I’ve ever worn! The chamois is excellent quality, and I highly recommend them for long distances too. Orders always arrive within 2 days in perfect condition. I can't recommend Maap enough!”

Helpful Report

Posted 2 months ago

“Unfortunately, I had two defects in my first order from MAAP. Both of the chamois in the bibs I bought started to delaminate, with the textile separating from the foam padding. One of my complaints has already been resolved and I received a gift card as compensation. The other case is still being processed. The customer support is quite impersonal, but effective – I don’t mind that. It’s a shame that my first bibs were a dud, but the fit and feel are actually very good, and from what I’ve read the chamois issue seems to be rare. So I decided to order a few other products to test. What I can truly recommend are the jerseys. The fit is phenomenal and the compression is spot on. The sleeves are quite long compared to other manufacturers. Honestly, just a great product.”

Helpful Report

Posted 2 months ago

“Straight forward and good quality products”

Helpful Report

Posted 2 months ago

“Quick delivery and good customer service. Love the product.”

Helpful Report

Posted 2 months ago

“Easy. Great kit high quality. Only issue is shipping”

Helpful Report

Posted 2 months ago

“Kvalita, opravdu vysoká. Velmi příjemný materiál u všech výrobků. Design je moderní, originální a snadno identifikovatelný - prostě MAAP. Velký výběr různých variant dresů. 100% spokojenost.”

Helpful Report

Posted 2 months ago

“I wanted some warm gloves to replace my worn out winter pair. I saw MAAP's sale and went to the Wellington St shop to try some on and hopefully buy a pair. The store had a few pairs for me to try to confirm moving up to a large was sensible. Then when it came to purchasing time, I was informed only the black gloves were in store and the blue & black gloves that I saw discounted online are were not available in person. Annoyingly I purchased online and paid $20 postage, but the blue and black gloves were $120 rather than $245. It's a lot to pay for a pair of gloves but at half price the price was more to my liking. On the bike the gloves are verry good. I get very cold hands verry easily, and cold hands can be a reason for me to ditch a ride and find warmth. These gloves present as very premium items. They are super-soft inside and the fake suade looks hardwearing and soft. As others have said, the downsides are sweaty hands and tricky to put on and remove. BUT my hands are warm, though only tested down to 4 or 5 degrees C. I also bought the size up to fit another pain underneath if necessary, I'm not sure I'll have space or wather I'll need a second pair. Certainly worth going up a size to your normal glove size. If warm hands mean as much to you as they do to me - then I recommend giving these a try. I'm not sure how they hold up in the rain... An improvement tip for the store, how about ordering the items customers want to buy to arrive at the store, rather than making them buy online and pay postage.”

Helpful Report

Posted 2 months ago

“The service was fantastic and all the staff were very helpful with getting the right fit”

Helpful Report

Posted 2 months ago

“Very nice design and good quality”

Helpful Report

Posted 2 months ago

“There's nothing like the original, right? So on my weekend get away to Melbourne I had to pay a visit to MAAP LaB in its home town. Great gear, impeccable service, awesome coffee. Taking 2 points off for the high prices points.”

Helpful Report

Posted 2 months ago

“Super high quality, stylish as usual. If there are any problems the support is really good and fast. Since day one i stay with MAAP.”

Helpful Report

Posted 2 months ago

“Velmi pozitivní zkušenost jak s nákupem, tak i s výrobky. Dodání velmi rychlé a kvalita naprosto precizní. Radost v tom jezdit.”

Helpful Report

Posted 2 months ago

“Nemt, hurtig og sikker levering og gode produkter.”

Helpful Report

Posted 2 months ago

“So far so good. Quick shipping, love the quality and style of jersey and bib shorts.”

Helpful Report

Posted 2 months ago

“From my first experience I can only recommend MAAP for others. I had also very positive experience with support team and everything was smooth and easy.”

Helpful Report

Posted 2 months ago

“Bought a new set for a long weekend Dolomites, it was 38 degrees and really loved the aero shirt!”

Helpful Report

Posted 2 months ago

“Only buy off bike stuff. Often great but a bit pricey”

Helpful Report

Posted 2 months ago

“Neatless everything. Order, payment, shipment, packageing (came in a Paper bag for sustainability). Very nice experience”

Helpful Report

Posted 2 months ago

“Recently claimed an accident replacement and within minutes they’ve responded and gave me a voucher very impressive 🥰”

Helpful Report

Posted 2 months ago

MAAP is rated 4.6 based on 3,829 reviews