MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,291 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,291 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great website and easy to navigate, especially the express checkout and your products are top shelf.”

Helpful Report

Posted 2 years ago

Thanks so much, Michael!

Posted 2 years ago

“Nice quality. Nice color.”

Helpful Report

Posted 2 years ago

Thanks for the review, Yi- Hsuan!

Posted 2 years ago

“Delighted that my purchase arrived earlier than expected. Happy with the quality of my purchases. The bib shorts were super comfy!”

Helpful Report

Posted 2 years ago

Thanks for the review and support Lisa!

Posted 2 years ago

“Hard to order online as the sizes are very small. Spoke to two other friends and they found the sizing on the small size also. I returned twice and had a very good experience - ease of return, speed of return, etc.”

Helpful Report

Posted 2 years ago

Hi Liam, Thanks for your review and feedback. Sorry that it took a couple of tries to get the perfect fit! We are glad that you had a good experience with our returns process. Your feedback on sizing is noted and will be with the team. Thanks for your support, Liam.

Posted 2 years ago

“Great products by local cyclists!”

Helpful Report

Posted 2 years ago

Thanks for the feedback and support, Robert!

Posted 2 years ago

“Easy to navigate and use website, straight forward and very very quick shipping”

Helpful Report

Posted 2 years ago

Thanks for he review and feedback, Zachary!

Posted 2 years ago

“Unbelievable designs, material and durability. Would never touch any other brand! Would love to work with MAAP more”

Helpful Report

Posted 2 years ago

We love to hear it, Oliver! Thanks for the review and support! All of our available roles are on our careers page, keep posted: https://maap.cc/pages/careers The MAAP team are all pretty huge fans of our kit too so you would fit in well at our HQ!

Posted 2 years ago

“Have received nothing but awesome customer service and assistance from the Maap team. Any issue has been met with a prompt solution, happy to invest in a company that looks after their customers.”

Helpful Report

Posted 2 years ago

We love to hear that we have taken great care of you! Thanks so much for your feedback and support, we appreciate it!

Posted 2 years ago

“Items came extremely quick after purchasing. Very seamless. Can't complain.”

Helpful Report

Posted 2 years ago

Thanks Sam!

Posted 2 years ago

“Quality product.”

Helpful Report

Posted 2 years ago

Thanks for the support and review Todd! We appreciate it!

Posted 2 years ago

“ordered some kit and received a high quality product with fast shipping”

Helpful Report

Posted 2 years ago

Thanks for the review and support. We appreciate it!

Posted 2 years ago

“The kit is great and so was the service”

Helpful Report

Posted 2 years ago

Great to hear James!

Posted 2 years ago

“Prefect! No issues”

Helpful Report

Posted 2 years ago

Thanks for the 5-star review!

Posted 2 years ago

“Quality on point!”

Helpful Report

Posted 2 years ago

We love to hear it, Mark!

Posted 2 years ago

“It was such a wonderful experience in the lab, being surprised by the coffee offer was nice. It made it easy to spend the money :) It reminds me of what Rapha used to be, so never change maap!”

Helpful Report

Posted 2 years ago

Thanks for the review and support! Hopefully we will see you back at the LaB soon Steven!

Posted 2 years ago

“Delivery was quicker than I expected, and the kit (bib shorts, specifically) is great.”

Helpful Report

Posted 2 years ago

Thanks for the review and support!

Posted 2 years ago

“Awesome service and great products. Garment is so comfortable I don’t really want to wear anything else”

Helpful Report

Posted 2 years ago

Thanks for the awesome review, Darron! We appreciate the support!

Posted 2 years ago

“Returns process is unbelievably good. Thanks maap light years ahead of the game.”

Helpful Report

Posted 2 years ago

We love to hear it, Jarrod! Thanks for the support!

Posted 2 years ago

“Fast service, responds in a timely manner. Had some concerns with tax due to incorrect invoice amount during sale period but Customer Service was very helpful and was able to resolve the concern quickly.”

Helpful Report

Posted 2 years ago

Thanks for the review! We are so glad the MAAP support team were quick to resolve your problem!

Posted 2 years ago

“Love the team at the MAAP lab. Clara is always a pleasure to deal with and her product knowledge like the products themselves are second to none.”

Helpful Report

Posted 2 years ago

Thanks for the love and review, Andrew! We love to hear it! Hopefully we'll see you back at the LaB soon!

Posted 2 years ago

MAAP is rated 4.6 based on 3,291 reviews