MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,290 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 3,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Fita perfectly, very light, easy to pack in the pockets”

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Posted 2 years ago

“Exceptional products. Exceptional customer service.”

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Posted 2 years ago

“first time ordering and wearing maap kit. Kit feels good and fits well although bit confusing trying to get size right, would help if there were different size models on the website showing there measurements for all sizes available from XS to XL On the delivery side i think this could be greatly improved. When i order kit for Q36.5 it arrives with a handwritten thankyou card, a voucher to use on future purchases or to give to a family member or friend? it also comes with a booklet giving some history of the company and care instructions. I also wonder why no kit companies inc a gift of something like a kit washbag which can be purchased in bulk for around $2 and inc the company logo, especially when i am spending $700+ and likely to be alot more in future. Hope this helps, thanks mark davidson”

Helpful Report

Posted 2 years ago

Thanks for all of your feedback, Mark! We are always on a mission to improve and have shared this with the relevant teams. We appreciate you taking the time to share this with us!

Posted 2 years ago

“Products are good, comfy to wear, for long rides and delivery is timely!”

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Posted 2 years ago

Thanks for the review and support, Dominick!

Posted 2 years ago

“Excellant products and comfy fit - Top is XL but although fits well on the body the sleeves are a bit loose and long”

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Posted 2 years ago

“I liked the design, so I usually liked MAAP, but it was really good that they provided vouchers for clothes damaged in an accident while riding a bicycle, and coupons were provided instead of clothes damaged during use. I will continue to use MAAP in the future.”

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Posted 2 years ago

Thanks for the kind review and feedback, Jongsu!

Posted 2 years ago

“Beautifully made products. Nice design, and top quality bib and jersey. I love my bib and my 2 jerseys.”

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Posted 2 years ago

Thanks, James! We appreciate it!

Posted 2 years ago

“Excellent fit and quality of the long- and shortsleeve jerseys i’ve bought.”

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Posted 2 years ago

“Rapid delivery and great products.”

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Posted 2 years ago

“I unfortunately had a bicycle accident so I had ripped my MAAP Jersey, the team made it very easy to get in contact with about a crash replacement jersey. The code was emailed to me within 48 hours and had already ordered the new jersey that week :) Brilliant service from the team”

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Posted 2 years ago

Thanks for the review and feedback, Thomas! We hope you're on the mend and back out on the road soon!

Posted 2 years ago

“Excellent quality!”

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Posted 2 years ago

“Great service, high quality cycling kits, great fit and I really like the designs.”

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Posted 2 years ago

“So mint, customer service in-store and online was top-notch. Telling all the homies to buy MAAP”

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Posted 2 years ago

Thanks, Rene! We are so glad the team have taken care of you. Hopefully we will see you at the LaB again soon!

Posted 2 years ago

“Best cycling brand in the world.”

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Posted 2 years ago

“Love the MAAP gear but wish there was a club of some sort that gave discounts for return buyers, I must’ve spent a few thousand with you now, would love some reward for that!”

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Posted 2 years ago

“Website and ordering was simple, postage was super quick and the products are awesome. The pro jersey is fantastic but I sized up from M to L which is a perfect fit for me as a slightly thinker older gent around the middle. Amazing quality. Tights with a zipper are so nice to take off easily after a hard ride without fumbling around.”

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Posted 2 years ago

Thanks for the awesome review and feedback, Brendan!

Posted 2 years ago

“MAAP is an easy favorite. Love the fit, performance and look of almost everything I try. Makes me all the more excited to get out and ride. Customer service is responsive and helpful. Only gripe is I wish shipping within the US was faster.”

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Posted 2 years ago

Thanks for the awesome review and feedback, Jessica! We really loved to hear this! We will share your feedback on the shipping with the relevant teams so we can try and improve for the future too.

Posted 2 years ago

“I'm becoming more and more addicted to MAAP products. I like the quality, the style minimal but tasty, and the fit of the products. Also they're fast shipping, which is good.”

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Posted 2 years ago

This is what we love to hear, Massimiliano! Thanks for your support!

Posted 2 years ago

“The particularity of the product and the sense of design are the reasons why I continue to buy this brand. Of course, the products I buy are not made in China, which is one of the reasons why I support this brand. I think you should not publish what I said publicly. Hahaha...”

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Posted 2 years ago

“Love the long sleeve jersey”

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Posted 2 years ago

MAAP is rated 4.6 based on 3,290 reviews