Machine Mart Reviews

Name: Machine Mart
Address: Machine Mart Limited211 Lower Parliament Street, Nottingham
Rating: 1.75

1.8 Rating 247 Reviews

19 %

of reviewers recommend Machine Mart

Company Reviews

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Metrics

1.8

Based on 247 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0871 410 1250

Location:

Machine Mart Limited211 Lower Parliament Street
Nottingham
NG1 1GN

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Machine Mart 1 star review on 5th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with the vacuum bags and the ignition timing light. Delivery very poor took ten days to arrive”

Helpful Report

Posted 5 years ago

“bought an expensive Clarke High Frequency Automatic Battery Charger back in 2015. It failed within 12 months, after very light occasional use. The Store wouldn't replace - said they would need to send to an engineer. So weeks later I get a call saying it was broken (yes I knew that) and they would replace it. Great but another 40 mile round trip and more time wasted. And guess what the replacement just went wrong after occasional and light use. No chance now for a replacement or refund as its over 12 months since the last debacle. I may as well have bought a cheap one from ebay!”

Helpful Report

Posted 6 years ago

“Phoned Machine regards problem with my Clark mig welder, suspect print board fault, after discussion with chap at in repairs, asked if I could bring it to shop, can he check it, if faulty have replacement, he said got to get OK from manager first, came down to shop after parking 2 Streets away, manager said he could not check it, then ask why assistant agreed for me bring it here, assistant denied he had told me that, now got to bring welder to shop to have it repaired, at £24 for an estimate, then replaced print board cost £58.78p, by them, now why do they charge £20+vat, to estimate a repair, if they carry out repair there, a garage does not charge to estimate a car repair, if they get the job, so why does machine mark, total cost £82. 78p”

Helpful Report

Posted 7 years ago

“I brought a bosh pressure washer, top of the range, it cost £598, I wanted the very best, and took the advice given me in the shop, but unfortunately the pressure washer was fullty, it just kept stopping for no reason, no problem I thought, just take it back and get a refund. how wong I was,... I was offered an exchange ,but when I got them to test it before I went ahead it was fullty too, so just wanted my money back, never have I had so much trouble in getting a refund. They said that because I wanted a refund thay would have to send it away for testing. and I will have to wait for the outcome, I was amazed, so because it was fullty, (and the other one on there shelf ) thay where going to make me wait for my refund. I told them that I will never buy from them again, and left the shop. before I got to the top of the road, they phoned me and said come back ,because they have decided to now give me my refund. what an absolute nightmare. I must say that the staff where very polite and apologise, saying that it was head office . and there hand's where tide. Even though thay phoned them while I was in the shop, it was only decided after I refused an exchange and left the shop,I could have my money back, I think that this is a way of forcing a customer to buy goods that thay don't want, Please be aware. .....”

Helpful Report

Posted 7 years ago

Machine Mart is rated 1.8 based on 247 reviews