“12 month subscription to National Geographic, It was fairly easy to order the magazine and I trust that it will be delivered regularly to the person I am giving it to as a gift. I am very concerned that I have not received a card or something to give to the gift recipient to let them know what to expect neither have I received the fleece jacket.”
“Hello, very poor service and very disappointed with the whole saga, will never use again.
No back up with the problems I had and no follow up calls or reponse via email to confirm problem had been corrected or not corrected.
Very much let down.
Steve Williams . Via works email.”
Dear Steve,
Sorry to hear that you've had such a bad experience ordering your magazine from magazinesubscriptions.co.uk. If I can be of any help please let me know and I try to resolve whatever problems you've have experienced. Kind regards,
Antje
“I ordered a year's subscription to The Stage as a Christmas present for my son. I specifically asked for it to start the week after Christmas. Instead, the first issue was delivered to him in mid-November with a card wishing him Merry Christmas. Present ruined. I am still waiting for an adequate compensation package from them. I'm not a happy bunny...”
“A lovely thing to do each Christmas, a present that shows itself 12 months of the year and a little reminder of who sent it, they might remember to call me lol.”
“Well i have ordered a magazine subscription and i got a confirmation e-mail and nothing since. I dont know when the Direct Debit is going out of my account or even when the magazines will start to be delivered. I ordered for my sister for her birthday and so wanted to give her a date as to when she would start receiving them.”
“This was a birthday present and the envelope went to the persons address before birthday with delicious on the label so was quite obvious what they were getting.”
“The person who sold me the subscription for Homebuilding and Renovation was extremely misleading. the money was taken before she gave me the terms and conditions, thereby I have waited over 6 weeks for my first issue. I requested a copy of a couple of back issues and got a very rude e mail from them. I feel their customer service dept are extremely discourteous
Kind Regards
Stuart Bowe
07775 895818”
Dear Stuart,
I was appalled to hear about the poor service you have received ordering your magazine. I have been in touch with the Publisher in the meantime to determine when you can expect your first issue. Once I get a response I will be in touch again.
Kind regards,
Antje
Dear Darshak,
Sorry to hear about your problems getting your magazine. I have been in touch with the Publisher in the meantime to enquire when you can expect your first issue. Once I have a response I will be back in touch.
Kind regards,
Antje
“I ordered and paid an extra 9:90 for the Oct & Nov issues on 13th Oct hoping it would reach my son's birthday on 23rd Oct with. the annual subscription being a birthday present how wrong I was in believing this would happen!! after 4phone calls a copy eventually arrived in November ! not at a 'll impressed with this service and it ruined the surprise it was supposed to be on the actual day...”
“I feel unable to give a good review as the gift I ordered and paid for has yet to start, and unfortunately no confirmation email has been sent to the recipient.”
“I am still trying to resolve the issue regarding my initial order for Gardeners World magazine. I ordered it online but it was declined. Nevertheless a confirmation e-mail said the order had gone through. This was along with a second order for The English Garden which I ordered instead. I have tried on numerous occasions to cancel Gardeners World through both e-mail and phone helplines.
The BBC magazine subscription helpline for Gardeners World have never heard of me but someone has taken the money from my bank account.
A young man from your helpline (TEL;01795414784) told me the magazine was now cancelled and that my bank statement would show that no payment would be taken. But the amount of £41 has been paid through VISA to Three PM Ltd.
NO MONEY, NO MAGAZINES! NO RESOLUTION. I now need to check that my sister will receive her years subscription for "The English Garden" magazine or has this information gone astray also!
I would like to have given you a Very Good star but... I'm feeling really fed up.”
“I paid in full in the beginning of October this year for 12 months subscription of the O magazine. only when I wrote to the customer service asking when my first issue would be sent? I have been told that my first issue would be sent out only in January 2014. Never again going to order any of these subscriptions!!!”
“Ordered this for a birthday present at the beginning of October...the recipient still hasn't received it! It would have been nice if a card could have been sent to say the first issue wouldn't be sent until the December issue...just in time for a Christmas present! Disappointed!”
