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Magnet Reviews

1.7 Rating 126 Reviews

15 %

of reviewers recommend Magnet

Company Reviews

1.7

Based on 126 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Magnet 1 star review on 23rd March 2024

Magnet 1 star review on 23rd March 2024

Magnet 5 star review on 15th July 2022

Magnet 1 star review on 6th June 2022

Magnet 1 star review on 23rd December 2021

Magnet 1 star review on 23rd December 2021

Magnet 1 star review on 23rd December 2021

27

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. Booked and confirmed virtual kitch design from the Greenwich branch, designer Aba Marful and no one turned up. No email or call to apologise, when I did get hold of customer service, it was a very timid 'oh sorry' no attempt was made to rebook. Needless to say, I decided to go eith Wren Kitchens, and companies wonder why their competitors get the better of them. Avoid, if like this from the beginning, dread to think about the whole experience. Wouldn't use Magnet Kitchen if they paid me. Terrible service.”

Posted 3 years ago

“25 years ago, had a kitchen fitted by Magnet and it was a wonderful job. 12 months ago, I asked for another kitchen laid out like the original. That was my first mistake, the second was paying them the £15000+ before they started the work. The result was: - That the work surfaces were not the same as we thought we had ordered. The trim on the units in the utility room do not match the kitchen. The sink has had to be put in the wrong way around. Units are of a different size to the originals, so the kitchen layout is different - no mention of this until after we had paid. Several obvious gaps due to units being a different size (pictures available). Took our complaints to the Ombudsman who takes only written evidence from both sides none of which is under oath and the salesman we dealt with had left the company and the branch manager had moved to another branch The outcome was that Magnet offered us less than £200. Add this to the poor communication from Magnet (I am still awaiting a return call from when the fitters were fitting the kitchen and I was going to stop the work). Their offices in Darlington also manage to lose letters that I have sent them. My advice would be not to use Magnet and if you do, do not pay all monies owing upfront as you will have no comeback on them and will end up having to go to law to attain justice.”

Posted 3 years ago

“So disappointed! Had our kitchen replaced 5 years ago and we have had nothing but problems. All the doors have been replaced numerous times due to the vinyl covering bubbling at the tops and bottoms of most of the doors. Last time we went to collect the remaining few for replacement we were told our kitchen had been discontinued due to this very issue!!! Well now the replaced (for the 5th time) doors are also bubbling and peeling off. After spending a lot of money we have been fobbed off, bad customer service, head office don’t give a hoot and our kitchen looks hideous! We saved for years for a new kitchen and I have spent many times crying over it!!! What ever happened to the warranty!!!!!! As it stands I tell everyone not to ever buy a magnet kitchen! No point in contacting, they just fobbed me off and blamed me for everything! Magnet Kitchens are rubbish!!! Magnet have an endless list of excuses why the faults are your fault and not theirs. They are more than happy to blame the customer for their own shoddy materials and workmanship.”

Posted 3 years ago

“magnet kitchen poor quality I had a new kitchen ordered last year and delivered to be installed in October 2019. It was part of a major building work on site that included a newly built kitchen area. We did order a Soho integra charcoal as we liked the design and was promoted by the Magnet designer as top end quality. We spent 16k for the kitchen and 2k for the fitting. We ended up with a kitchen of poor quality with poor quality installation. To date the issues, almost one year after have not been resolved and I have spent time and energy in vain. The kitchen was delivered almost one month later than originally agreed and the installers were slow and not very precise at their job. Doors were scratched, cabinets not properly fitted, the alluminium inserts are all shorter that the rest of the kitchen and most of the bigger doors were bended (yes, curved!) and so on. Please check the pictures. Then we tried to solved with the local branch and we had some smaller doors redelivered but not installed, the bigger doors were never sent in and we had another fitter that re-alligned some of the doors and cover the scratches with a black pen! Without even ask for permission! To date we are still unhappy customers with a So avoid avoid avoid at any cost.”

Magnet 1 star review on 9th July 2020

Magnet 1 star review on 9th July 2020

Magnet 1 star review on 9th July 2020

Magnet 1 star review on 9th July 2020

Magnet 1 star review on 9th July 2020

Posted 3 years ago

“Awful Design Service at Clapham Showroom Pushy, rude, and unhelpful, the designer at the Clapham Showroom had no interest in answering my questions during the virtual design call, only in getting his deposit. They are not skilled designers; they are very pushy, rude, impatient salespeople only interested in the sale and not the customer. When I called him again (as a courtesy) to say I was running a little late (around 20 minutes) for my in-store appointment he shouted at me, "you people come 30-45 minutes late then everything backs up.” When I asked why he was shouting at me, he said, “I'm terminating this call." and hung up the phone abruptly! AVOID the Clapham Branch – I called another branch and they were more helpful. Then I made an appointment with Wren Kitchens who were far kinder.”

Posted 3 years ago

“So disappointed! Had our kitchen replaced 5 years ago and we have had nothing but problems. All the doors have been replaced numerous times due to the vinyl covering bubbling at the tops and bottoms of most of the doors. Last time we went to collect the remaining few for replacement we were told our kitchen had been discontinued due to this very issue!!! Well now the replaced (for the 5th time) doors are also bubbling and peeling off. After spending a lot of money we have been fobbed off, bad customer service, head office don’t give a hoot and our kitchen looks hideous! We saved for years for a new kitchen and I have spent many times crying over it!!! What ever happened to the warranty!!!!!! As it stands I tell everyone not to ever buy a magnet kitchen! No point in contacting, they just fobbed me off and blamed me for everything! Magnet Kitchens are s**t!!!!”

Magnet 1 star review on 30th May 2020

Magnet 1 star review on 30th May 2020

Magnet 1 star review on 30th May 2020

Magnet 1 star review on 30th May 2020

Magnet 1 star review on 30th May 2020

Magnet 1 star review on 30th May 2020

Posted 3 years ago

“Coventry Magnet...as a returning customer I'm really disappointed by the service offered. All appeared good at the point of design (apart from the prices of electrical items constantly changing)...chose my own fitters to complete the install. Became apparent the measurements were wrong for both the utility and kitchen. Cupboards had to be cut smaller meaning less storage space, measurements for the sink were incorrect - eventually found one that would fit (tried 3!) missing panels...delivered the next day but in white...my kitchen is grey! Joins in worktop that I wasnt expecting, cutlery drawer inserts missing, and ended up buying two cooker panel inserts from Howdens as Magnet only do one size..which when cut to size dont match the design of the other cupboard fronts. Manager really unhelpful and dismissive, apparently not Magnets fault as my fitters should of done a pre install measure/check (basic measurements-surely part of the design service..they did visit twice!)...happy to take your money and then cast you aside. Install cost me more due to the extra work and time taken...of course Magnet dont want to reimburse me for this...really poor customer service.”

Posted 4 years ago

“We have been promised an installer will arrive for over three months to finish off the kitchen install. They don't arrive, nor do they have the courtesy of letting us know that they wont arrive on the agreed date. They have no apology but only excuses. Avoid Magnet. Overpriced/ overrated.”

Posted 4 years ago

“Horrendous experience from start to finish (although technically still not finished) Started later then the agreed date and they didn’t let me know in advance or even in the day. I was chasing to find out what was going on and had wasted taken time off work. All materials did not arrive when their installer was at mine to fit it, which resulted in half days here and there and doing the install in bits over a 3 week period. The installer rushed to complete due to the delays experienced and start their next job with magnets, which resulted in wonky units, chipped worktops, and uncompleted works which have not been sorted several months later. I would never recommend magnets and have no intention of using them on any future refurbishments. Magnets also wrongfully charge for electrical certificates even if no electrical works have been carried out, taking advantage of people that are not from a construction background.”

Posted 4 years ago

“Kitchen itself is great and very few problems with units and other items. Our problem was with Magnet’s Fitting Services, as their contractor was useless, took over 19 weeks to finish the job, had never fitted our product before, resulted in 3 call outs from Electrolux to make good the fitters errors, ripped us off for extra’s and with no support from Magnet at all!!! So, consider their kitchens, but don’t trust their fitting, as all they do is hide behind irrelevant codes of practice and fitting agreements with no useful support whatsoever!!! Beware”

Posted 4 years ago

“I bought a kitchen from magnet in enfield all the drawing and plan was wrong anglous and matt can't design a dog house I took them to a Ombudsman service and there can't do anything about it I took the drawing to magnet in solihull retail park and he said it was a design problem so the magnet directors should know all about this issues and why there employ anglous and matt for there can't do there job waste of money it costs me a lot of money to put it right magnet company is ripped off customer”

Posted 4 years ago

“Do not recommend this place. Get kitchen anywhere but magnet, after paying £11000 I can tell you, if anything goes wrong after you paid the money, it's not their problem and you will have to fix it yourself. I have a 24 month warranty piece of paper which they ignore. Good luck if you go with them. They do not respect TrustMark.”

Posted 4 years ago

“Soooo bad! They said they would deliver on a Tuesday and was in the van Monday so would be with us at 8am....well. Turns out the kitchen had not been made. Finally arrived Thursday with missing pieces. And they act like the Furniture Ombudsman suggested £50 per day minimum is law. Anyway - at least I persuaded 3 people to go to Wrens instead since then. Can't let friends or family use them.”

Posted 4 years ago

“had a quote for nearly 10 grand, really??? small kitchen and this was supposed to have been half price! then they phoned me back saying they would knock £400 off. i have no faith in these companies why the hell dont they say that in the first place? went to wren and Howdens and was quoted half the price, avoid magnet they are a rip off, totally!”

Posted 4 years ago

“Stay well clear of these kitchens, the quality is absolutely shocking. I had a total of eight units replaced due to hole alignment issues and an additional unit that had surfaces resembling something that had being kicked around the car park. Other issues included; damaged edges, poor quality edges, panels not aligned, parts missing and joints not aligned. Despite bringing numerous quality issues to the attention of the customer care team almost two months ago they have failed to resolve the outstanding issues. Due to delays whilst waiting for replacement units, the lack of action to resolve and acknowledge the poor quality, implicated costs, substantial amount of time spent trying to sort, the whole experience has being extremely stressful. I have added several photos to highlight these issues.”

Posted 4 years ago

“Just had a very bad experience with Magnet Stourbridge branch. Initially, because l saw a trainee planner, she omitted to tell me that the products were flat pack, so if l wanted them made up l needed to pay another£1700. I was told this after l'd agreed to the purchase and paid a £300 deposit. As l'd have had to pay the fitter l'd arranged to do the work for me another £1500, l had to go with their fitting service for £2083, otherwise l'd have lost money. It took ages for their fitter to get in touch and l found him unpleasant. At this stage l'd been told by Magnet that before anything was ordered l'd go in store to look at an itemized list (l'd not had one up to now) and agree to everything before l paid the balance/kitchen ordered. I'd been given a date for fitting which the fitter didn't know about, but told them l didn't want to confirm until l'd been given a complete cost of electrics etc. To my surprise l had a letter from their factory saying that my kitchen had been ordered and a date when it was going to be delivered. As l hadn't even been in the store to finalize every thing, you can imagine my annoyance. I'd had enough of their unprofessional attitude, so went in store to cancel my order and receive back my £300 deposit. The manager at the Stourbridge branch was rude and nasty. Despite never telling me, he said l couldn't have back my deposit once the order had been placed and l should have read their terms and conditions (which l was never shown) He had no right to order the kitchen without finalization, as agreed. After getting very upset and speaking to customer services l eventually got back half my deposit £150. I was told l couldn't have it all, as they'd had to pay for the rude fitter when he came to see me!! I'd used Magnet in the past and had good experiences, but never again after what's happened. I think the manager at Stourbridge needs training in manners, store procedures and personal skills.”

Posted 4 years ago

“I paid £10k for a ‘slab in frame’ kitchen (ex fitting, appliances and work tops), basically just the chipboard. Imagine my surprise when it turned up and the cupboard doors were actually just mocked up ordinary ‘slab’ doors. And the reason I didn’t get the ‘slab in frame’ doors I was sold was because ‘...there was no alternative...’. As you can probably guess that wasn’t what their sales woman told me. Whilst I accept fitted appliances need mocked up doors it’s inexcusable to put fake ‘slab in frame’ doors on ordinary cupboards. I’ve taken this to my local Trades and Standards officer to try and stop anyone else getting ripped off. If you like the premium look of this type of kitchen go to Howdens it’s cheaper and they make no qualms about supply mocked up doors. I’ve uploaded two photos the genuine ‘slab in frame’ I was sold and the fake ones I’ve been told I’ll just have to put up with.”

Posted 4 years ago

“Agree with the review that said they ask you to rate them on trustpilot immediately, and yes it's probably because you can't see the faults. The quality of the cupboard doors is extremely poor to say the least, the MDF covering isn't finished properly. My kitchen is just over a year old and is already starting show age. Looking back I was bullied by the designer into having what she wanted. As far as I'm concerned I wasted £22,000 on a kitchen I could have got from B&Q at half the price and better quality. If it was possible to give 0 stars I would have.”

Posted 4 years ago

“Awful customer experience in two different magnet stores. Staff not interested in helping you if they know that you dont want the kitchen immediately. Makes you not want to buy from here purely on the appalling customer experience. We will be avoiding.”

Posted 4 years ago

“I wish I'd come across this site before buying... The truth of the matter is, Magent ask for all their trustpilot reviews immediately after sale, at which point everybody is happy. But it's only once your kitchen gets fitted that you realise just how terrible the products are, how bad your design is in reality and how little the staff care. Magnet the organisation is set up so you can basically only deal with the store your bought from, with very little discourse to raise it up the chain, and honestly the store does not care when you have an issue afterwards. I spent over £10k with Magnet and frankly I wish I hadn't - the product is no better than the cheaper places, the design has fundamental flaws and omissions which the store won't take the blame for and now we're left with a non-functioning terrible looking kitchen that they want to take more money off us to resolve - I'm pleading with everyone else, don't make the same mistake Avoid”

Posted 4 years ago

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Magnet is rated 1.7 based on 126 reviews