Mahones Wallpaper Shop Reviews

Name: Mahones Wallpaper Shop
Address: 3203 Forest Brook Rd, Lynchburg
Rating: 4.74

4.7 Rating 1,072 Reviews

93 %

of reviewers recommend Mahones Wallpaper Shop

Company Reviews

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Phone:

4344269371

Email:

mahoneswallpapershop@gmail.com

Location:

3203 Forest Brook Rd
Lynchburg
24501

Mahones Wallpaper Shop 5 star review on 24th January 2024

113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my samples….”

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Posted 2 months ago

“You make it very difficult to just look at ALL wallpaper without color filters.”

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Posted 2 months ago

“Quote or sample has not arrived.”

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Posted 3 months ago

“Ordered wallpaper samples, but shortly thereafter received cancellation of my order request.”

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Posted 3 months ago

“I loved shopping small business over the big box stores but somewhat paid the price. I quickly realized I only needed 1 roll instead of two and emailed customer service within 30 minutes of placing the order. 4 days later I got an email response that it was too late and the package shipped. Disappointing”

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Posted 8 months ago

Melissa, so sorry to hear that. We have addressed this with our team. Thanks so much for your feedback, we value our customer’s feedback for helping us to keep improving our services.

Posted 8 months ago

“I received the sample but it was a really poor sample. Its white with a black stripe. The stripe is on the left and almost cut off so you don't really get a great idea of what its supposed to look like.”

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Posted 8 months ago

Jennifer, thanks for the info, we value our customer’s feedback for helping us to keep improving our services.

Posted 8 months ago

“Im Still waiting for 3 yards of schumacher fabric . Forever!”

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Posted 1 year ago

“I have not received my sample I ordered yet so can't give you a review”

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Posted 1 year ago

“I cannot write a review as of yet because I have not received my order. I just checked the status of it and the message "we are getting it ready" is all I see.”

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Posted 1 year ago

Hi, Wendy! It looks like your order was shipped on 2/13 and will be delivered on 2/21. We sent you the tracking to your email. Let us know if you have any questions!

Posted 1 year ago

“still waiting for 2 out of the 3 samples I bought and paid for.”

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Posted 1 year ago

“Had to order more paper and ordered 4 rolls and was sent only 3 rolls! I paid for 4 rolls! Called to inform u that 1 short on paid order and no one answered phone! During business hours! Am going to try again tomorrow, Monday ,16th! Hope u will please take care of this.”

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Posted 1 year ago

“I haven’t received my order”

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Posted 1 year ago

“I returned a roll of wallpaper and never received a refund”

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Posted 1 year ago

We're so sorry for the delay of your refund. We confirmed with Schumacher this morning that they received your return and we have processed that refund. Please reach out if you have any questions!

Posted 1 year ago

“We ordered 5 samples. We kept getting told one was on backorder. A month later, after 3 calls, I was told it was shipping. 3 weeks later- still haven’t received. Ended up ordering wallpaper elsewhere.”

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Posted 1 year ago

“I placed an order for wallpaper on 5/31/22 and received a confirmation email stating "If we experience any problems with your order we will notify you by email". The payment on my credit card was processed the same day. By 6/14/22, I had not received any further communication from Mahones, so I called to check on the status of my order. I was then informed that the wallpaper I ordered was on backorder with a due date of 6/24/22. On 7/7/22, I again called Mahones as I had not yet received the wallpaper nor had I received any follow-up from Mahones on the status. I was told that the backorder date had been pushed out to 8/6/22. I asked if they would notify me in the future of further delays and was told that I would not be notified, but that I could call them again. I considered canceling my order at the time, but decided to continue waiting because I did not need the paper right away. I called again on 9/13/22. I explained the situation to the Rep and told her that I wished to cancel my order and have the charge credited back to my credit card. The Rep looked up my order and told me that I could not cancel the order because it was scheduled to be delivered that very day. The order was delivered later that day. This review is not about the physical wallpaper, but instead about the lack of customer follow-up/service. When a company states that they will contact you if a problem with an order, I would expect that to include being notified of backorders especially given that they had already charged my credit card for payment. Due to the poor customer service I received, I am giving Mahone's a 2-star rating.”

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Posted 1 year ago

Hi, Donna! I'm so sorry about the delays on your order. We order everything straight from our manufactures so, Unfortunately, we don't always get updates from them if a backorder is changed or expected to arrive late unless we call to check on it. Backorders are never guaranteed and can come in early, but could also come in late which these days is, unfortunately, more common. We're glad your wallpaper arrived and we hope you enjoy it!

Posted 1 year ago

“After hanging wallpaper I noticed the dye lots must have been different. The back ground colors were off. Shame on me for not checking.”

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Posted 2 years ago

Hi, Elizabeth! I'm so sorry about that. Unfortunatly, sometimes wallpapers coming from different runs/dyelot can vary in color. We do always check to see if a customer has ordered before to make sure we request the same run, but it looks like this was your first or with us so we were not aware a run request was needed. Please reach out if you have any questions!

Posted 2 years ago

“still have not received my order”

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Posted 2 years ago

Hi, Amy! It looks like one of the items on your order ended up being discontinued and before proceeding with the other items we wanted to confirm you wanted the remaining items even though one was no longer available. We reached out on 1/24, 1/27, and when we had not heard back on 2/3 the order was canceled and refunded.

Posted 2 years ago

“The picture and color of the wallpaper was not reflective of what I received. The tan/beige (warm) is really a gray tone (cool). Return policy and re-stocking fees of 30% make it not worth your while to return in a pandemic. Disappointed in customer service and the wall paper.”

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Posted 3 years ago

“I can't understand how you can advertise 'single' rolls when you don't sell single rolls?? Here in England a single roll of wallpaper is 10m long, yet you call that a a double and charge twice the price!! I had already bought 3 rolls here in England at £23 per roll, unfortunately they have sold, that's why i came to you. Astronomical prices!!”

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Posted 4 years ago

“The wallpaper is beautiful, however, the return policy is terrible. Because of this policy, I will not order from this company again.”

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Posted 4 years ago

Mahones Wallpaper Shop is rated 4.7 based on 1,072 reviews