Mahones Wallpaper Shop Reviews

Name: Mahones Wallpaper Shop
Address: 3203 Forest Brook Rd, Lynchburg
Rating: 4.74

4.7 Rating 1,072 Reviews

93 %

of reviewers recommend Mahones Wallpaper Shop

Company Reviews

Product Reviews

Metrics

4.7

Based on 1,072 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

4344269371

Email:

mahoneswallpapershop@gmail.com

Location:

3203 Forest Brook Rd
Lynchburg
24501

Mahones Wallpaper Shop 5 star review on 24th January 2024

113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It looked more yellow than we thought it would. Feature to buy a single yard would be appreciated”

Helpful Report

Posted 1 month ago

Hi, Ariel! Colors can be tricky when looking at them online. Samples are available to to see the product in person before ordering.

Posted 1 month ago

“I have received only one of the two samples I ordered & paid for at this time”

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Posted 2 months ago

“Still waiting for a sample to arrive. Only the Olson came.”

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Posted 3 months ago

“wallpaper did not come well protected so much of the roll was bent and could not be used. I have reached out via email lbut have not heard back from anyone.”

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Posted 6 months ago

Hi, William! I'm so sorry you have not heard back from us and that your paper arrived damaged. We reached out to you via email today to help you resolve this issue.

Posted 6 months ago

“Online shopping: the choice of swatches is plentiful, but the web site is hard to use. The page keeps loading from the bottom and it's difficult to go back and forth between pages because you don't know where you are. It's hard to return to items for a second look. I ordered and paid for a swatch more than a week ago, and still have not received it.”

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Posted 6 months ago

Hi, Patrica! I'm so sorry that sample never arrived. I see we spoke to you and processed a refund for the order. Please let us know if we can help with anything else!

Posted 6 months ago

“The price was very competitive. I was disappointed though that the website states a 25-48 hour turnaround time for processing but I waited five days and never received a shipment confirmation even though my card had already been charged. I called to inquire and all of a sudden they said my order was shipped that day. In reality they only created the shipping order but it wasn’t shipped until the nect day. I sent a follow up email but never received a response. Customer service needs improvement.”

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Posted 8 months ago

Kathryn, we are looking into this matter. Thanks so much for your feedback.

Posted 8 months ago

“Customer service and follow up are not good”

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Posted 10 months ago

“Mahones is awesome! They have so many options to chose from and their customer service is excellent.”

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Posted 11 months ago

“I have enjoyed doing business with Mahones. I ordered 2 samples of wallpaper in the same print, but have only been sent the red one- is the indigo on its way?”

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Posted 1 year ago

“Ordered two, received one? Liked the one I received but would like to see the other one?”

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Posted 1 year ago

“While I appreciate the great prices and samples available through Mahones, I would suggest they update their search function to reset at the place last viewed. It is extremely frustrating and time-consuming, when searching for products, to be sent back to the start of the search, again and again, after clicking on items for details. Thank you.”

Helpful Report

Posted 1 year ago

Thank you for your review! We recently launched a new site which resolved this problem and we are always working to make our site better and more user friendly. Hopefully, your next search goes smoother and is less time-consuming! We appreciate your feedback!

Posted 1 year ago

“I'm not Deborah Bigham. Not sure why you're asking me about this...”

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Posted 2 years ago

“The wallpaper is very nice and they had it to me quickly. However, please read return policy before purchasing! I thought I was buying single rolls and ended up with double rolls. The rolls were not clearly marked single v/s double. They refused to accept the return so now I overspent by $500!”

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Posted 2 years ago

“Hi there, I loved the wallpaper I bought, but I bought it under the assumption that it was removable, so I submitted a return request on your website but never heard back. If someone could get back to me about my return request, I'd really appreciate it! Thank you, Sara”

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Posted 2 years ago

“I received a roll of paper with a black mark through about 5 feet. I will try to get a refund for the roll.”

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Posted 2 years ago

“Wallpaper is beautiful but not the shade shown in photo. Much duller. We would have returned it but Mahones charges a 25% fee for returns. That would have been almost $200. Learned our lesson to pay for a sample (even though they should be free, in our opinion.)”

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Posted 2 years ago

“I have not received my wallpaper”

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Posted 2 years ago

“The wallpaper had a flaw, a repeated loss of color every e feet or so which looked like an error in the run. I was able to work around it by creative cutting, but it caused more work than it should have and obviously missed some quality control before shipping.”

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Posted 2 years ago

“Love the style of this wallpaper. Colors are vibrant. The paper is thin and under imperfections show even slight wall color changes”

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Posted 3 years ago

“The shipping was fast and the product was great. It was easy to order. They unfortunately would not accept my return of four unused rolls, and I’m out $400.”

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Posted 3 years ago

Mahones Wallpaper Shop is rated 4.7 based on 1,072 reviews