Maisons du Monde Reviews

Name: Maisons du Monde
Rating: 1.23

1.2 Rating 124 Reviews

5 %

of reviewers recommend Maisons du Monde

Company Reviews

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Metrics

1.2

Based on 124 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Maisons du Monde 5 star review on 2nd October 2022

Maisons du Monde 1 star review on 2nd May 2022

Vanessa Pardal

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completely unacceptable customer service. I had a problem with an order, the phone number doesn't work so I sent 9 emails over the course of 4 weeks and heard nothing back. After publicly shaming them on social media I received a phone call saying someone would be in touch via email to arrange collection of the item and a refund would be provided. I have sent a further 7 emails and had no response. I have been chasing a refund for 3 months in total. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 5 years ago

“Terrible customer service. I returned a product and had to fight really hard for a refund. The customer service number just goes to answerphone with no explanation and nobody answers emails. I would never buy anything from this company again and would warn other people not to use them.”

Helpful Report

Posted 5 years ago

“Der Teppich stinkt furchtbar nach Chemie. Wir haben ein Baby zuhause und möchten sein und unser Gesundheit nicht gefährden. Für den Preis von 189Eur einen Teppich zu verkaufen mit so starker gesundheitlicher Gefährdung ist geradezu kriminell! Dann haben wir noch eine Schubladenkommode bestellt. Sie ist von einer so schlechten Qualität, sie fällt fast auseinander. Die rohen Holzplatten sind sehr schlecht verarbeitet, haben raue Kanten und Leimspuren überall. Alle Schubladen sind ohne Schienen in einem schlecht verarbeitetem Blechkorpus gesteckt worden. Alles hängt schief und quer drin. Unmöglich, so was für 149Eur zu verkaufen!”

Helpful Report

Posted 5 years ago

“We ordered 4 pieces: closet, drawer, rug and a bed. These were supposed to come in one shipment. This was not even close to true. Instead I had to take several days off from work for this. First delivery: they brought the bed and drawer but they forgot the screws for this. They had also lost our rug and closet. How can you lose a 200 kilo closet? Second delivery: They bring the rug. The closet is in the car but they didn’t have enough people to carry it upstairs to our apartment. What kind of planning is this? We told them on the phone that the elevator is small and that we are on the 4th floor. Third delivery: they bring the closet. They open the box downstairs and leave an absolute mess in the hall way. Very unprofessional. And last of all, they forgot to deliver some of the pieces needed to fix the legs into the closet. We also find that the top part of the closet does not have finished surface. I guess Maison du Monde thinks that nobody will see this. I find this really cheap on their part. Fourth delivery: they bring the missing parts to the closet. Finally this was over. I had to take 4 days off from work. They said “sorry” and gave us 30 euro voucher for the screws that were missing from the drawer. I find that almost insulting given that all four pieces cost 2,500 euros. I must say, if I could go back, I would not order anything from them. I most certainly will not order anything from them again or recommend them in any way. This was the worst delivery nightmare I have had.”

Helpful Report

Posted 5 years ago

Maisons du Monde is rated 1.2 based on 124 reviews