Majestic Wine Reviews

Name: Majestic Wine
Rating: 2.74

2.7 Rating 50 Reviews

40 %

of reviewers recommend Majestic Wine

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Metrics

2.7

Based on 50 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone

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Majestic Wine 2 star review on 31st March 2021

Jeff Smith

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sending a gift to a family member. I noticed within minutes of ordering I had one digit wrong on the address. I immediately telephoned Majestic to ask them to correct the address. The person I spoke to was unable to correct and said they would try to cancel my order but they could not guarantee. I asked them if there was anyway to assure that this order would not be delivered to the wrong house but I did not receive a positive answer. I wrote to Majestic to complain but received a reply basically to say this is how their system operates. In other words tough if you make an error. They did cancel the order but needless to say I didn't re order with Majestic as I don't feel I can trust them to be helpful.”

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Posted 2 years ago

“Terrible customer service. Ordered wine well before Christmas abs it didn’t turn up at all. Ring ( after being on hold for over an hour) before Christmas and they still said it would arrive in time. It didn’t. Utterly hopeless.”

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Posted 3 years ago

“Self isolating 71 yr old with underlying health conditions and running out of food with no supermarket on line shopping slots available. However I rang my local Colchester Majestic branch to see if I could order wine plus some mixers - arrived 2 hrs later. Happy days! Now if they could only sell food too ...... Many thanks for great service and great wine!”

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Posted 4 years ago

“I have been a customer for many years, but now never again. Problem seems to be that they use Yodel for delivery, who first lost part of the delivery, claimed they had delivered it, then returned it damaged. Nothing from Majestic apart from taking full payment on my credit card. I've had to chase Majestic, who do not seem to be able to sort it out. Now after third attempt to contact them, they advise they will put it on back order, but no guarantee we will see it this side of Christmas.”

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Posted 4 years ago

“Dishonest Data Policy This company is commercially vicious and dishonest with your data, Majestic staff have not been trained or have the faintest idea how the partners they are using handle your data. Before I go on I must say very happy with wines and staff at Milton Keynes store, but the nonsense you get out of the company all the way up to CFO overrides those plus points Purchased in store months ago took my details, I clearly informed no Marketing. Months later mailers appear in the post. I complain and Majestic apologise and say its their company no third parties and under control, effectively blame me because only unsubscribed on email format. That's nonsense No means No when you unsubscribe from Marketing. I push point on their own company as its blatantly not true, a company called Adare was given my details against my wishes. I little time passes and Majestic assure me off all marketing, fair enough we move on and I do an online purchase feeling confident. I check out successfully, then all of sudden start getting bombarded by emails to check out. It doesn't make any sense and the reason for that is my details have been given to Salecycle who in simple terms marketing company that fires emails at until you check out. I complained again and was told all under our control and all under Majestic. Not true again, email and domain are not owned or maintained by Majestic, its sale cycle. You wouldn't mind so much but they are trying to tell me this after sending them a screenshot of unsubscribe which show web address which i did a whois on. They just treat you like you have been drinking to much of their product. The final corker (excuse the pun) came when the CFO tried to maintain Majestic position and blame time, yes a clock. As software they say they own is actually abroad. There is time zones, so they start balming BST and GMT as to why I am being sent emails after checked out. At same time maintain they are fully in control of their software. I don't understand time, but everyone else from Amazon to John Lewis does. I am told this software is essential to the purchase, thats not true. The whole purchase was conducted successfully on Majestic.co.uk before any other software was introduced. To some extent its a side issue all these excuses, i shouldn't of been on Salecycle mailing list or Adare if my data removal was thoroughly handled. Sometimes its better to say sorry than blame a clock. Next time i expect it will be tide times and lunar cycles. Included in this 1567 word explanation why its a clocks fault, is no apology or mistakes admitted by Majestic. No one wants to talk about my first visit to store, no one wants to talk about why I am now off all lists allegedly again, because the key awkward question is why i was there in the first place.”

Helpful Report

Posted 6 years ago

Majestic Wine is rated 2.7 based on 50 reviews