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Majestic Wine Reviews

2.8 Rating 52 Reviews
40 %
of reviewers recommend Majestic Wine
Company Reviews Questions Metrics
2.8
Based on 52 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
Greater than 22%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Email, Telephone
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Anonymous
Verified Reviewer
“They did not make me happy. Today I was in the Goldhawk Road branch of Majestic to buy some wine. It’s not a large place and you can hear staff asking customers if they need any help, however I was ignored. After about 20 minutes of walking around looking at different wines I had made my selection and headed to the counter to pay. The manager, I don’t his name, bushy curly haired man, then asked if I was ok or needed any help. He had stood beside me 15 minutes earlier, and asked 20 minutes after he first saw me! I politely mentioned I had been enjoying the music. I them noticed a bottle of Marlborough Pinot noir in the tasting section and asked if it was open. I had several Pinot noirs in my basket selection. He replied it was and so I went to pour a glass. I accidentally poured more than a taste, less than a small glass, perhaps 75ml not 25 ml and he coldly and rudely told me to pour some back into the bottle after I had tasted it. I thought he was joking and said imagine if people did that as it sounded disgusting to put wine back into a bottle after being tasted. He said he would! Ugh! He basically belittled me in trying to say I poured a glass to drink and nor a taster! How embarrassing in front of other customers! I have been going to this branch for 10 years or more and have never been treated like this before. I left without purchasing my selection, and he smirked as I left! The Manager has no customer service skills apart from thank you for your money! So in essence, I will not shop there again, and will add this to any reviews I can!”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“Quality of wine is good but getting a bit fed up with my local store frequently being out of stock of wine on offer when I ring to place an order.”
Helpful Report
Posted 4 years ago
Tom.
Verified Reviewer
“They made me very unhappy my restaurant has not placed an order in four weeks,because they were so rude I have now got a new supplier.Rowan Goumley has his work cut out.I was a customer for 7 years with great service and customer care why has it gone so bad, I do not expect to get any response to this review.”
Helpful Report
Posted 7 years ago
Majestic Wine is rated 2.8 based on 52 reviews
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