Majestic Wine Reviews

Name: Majestic Wine
Rating: 2.74

2.7 Rating 50 Reviews

40 %

of reviewers recommend Majestic Wine

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Metrics

2.7

Based on 50 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone

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Majestic Wine 2 star review on 31st March 2021

Jeff Smith

Anonymous

Anonymous // 01/01/2019

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“They did not make me happy. Today I was in the Goldhawk Road branch of Majestic to buy some wine. It’s not a large place and you can hear staff asking customers if they need any help, however I was ignored. After about 20 minutes of walking around looking at different wines I had made my selection and headed to the counter to pay. The manager, I don’t his name, bushy curly haired man, then asked if I was ok or needed any help. He had stood beside me 15 minutes earlier, and asked 20 minutes after he first saw me! I politely mentioned I had been enjoying the music. I them noticed a bottle of Marlborough Pinot noir in the tasting section and asked if it was open. I had several Pinot noirs in my basket selection. He replied it was and so I went to pour a glass. I accidentally poured more than a taste, less than a small glass, perhaps 75ml not 25 ml and he coldly and rudely told me to pour some back into the bottle after I had tasted it. I thought he was joking and said imagine if people did that as it sounded disgusting to put wine back into a bottle after being tasted. He said he would! Ugh! He basically belittled me in trying to say I poured a glass to drink and nor a taster! How embarrassing in front of other customers! I have been going to this branch for 10 years or more and have never been treated like this before. I left without purchasing my selection, and he smirked as I left! The Manager has no customer service skills apart from thank you for your money! So in essence, I will not shop there again, and will add this to any reviews I can!”

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Posted 6 months ago

“Visited Majestic Wine in Banbury.. Hoping they had the wine I've borrowed over the last week at their house I'm looking after. (the lovely people say help yourself) I had two bottles, shared with my sister.. guv'nor red wine loved and replaced. The staff were so nice and helpful. Thankyou”

Helpful Report

Posted 8 months ago

“Have been a regular customer at Majestic for a number of years. Usually pop into the shop and buy. I have been trying to contact my local branch in Warrington for the past 3 days to place an order to collect. Left a message and waiting for a call back! Very disappointed. Never had problems before.”

Helpful Report

Posted 1 year ago

“I had the pleasure of dealing with Joe in the Cobham store last Thursday 2nd March. I was having a bad day which Joe turned into a good day, he was helpful, professionally and knowledgeable, he was fantastic. Thank you Joe and thank you Majestic Wines”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Always USED to shop in their stores but find we have to check the invoice at the till as some 'reductions' that show on the price tags on the shelves, don't reach the tills. WE only noticed when the total, after a large shop, was a good few £s more than we had worked out. Recently, we had a long conversation with Majestic management and it seems some 'reductions' are sent to the stores 'manually' for the staff to print off the reduction price tag for the shelf and then to add the new price onto the tills BUT sometimes it seems staff forget to do that. We shopped in three different stores over over a period of 18 months, 'human error' meant we were overcharged at the tills FOUR TIMES! Apparently there's nothing that can be done about it because it is 'human error' so, in other words they can't guarantee that these 'manual' price reductions will reach the tills! SO CHECK BEST YOU MAKE A MENTAL NOTE OF THE TOTAL AND CHECK WHAT THEY SAY THE TOTAL IS AT THE TILL BEFORE YOU PAY!! It's a real shame because they have a great selection of wine but in this day and age of digital technology you would have thought that there wouldn't be any need for manual input of prices. What we don't know is how much we'd overpaid on the very many occasions we shopped at Majestic stores without checking the amount we were given at the tills!!”

Helpful Report

Posted 2 years ago

“Do not trust them ti send wine that you can't check that the items have been delivered. Several bottles of wine missing (8) they didn't even know that it hadn't been delivered. If I hadn't of checked that the recipient counted the gift case no one would of known! Check check and check again! I just don't trust this company due to there lack of awareness.”

Helpful Report

Posted 2 years ago

“I was sending a gift to a family member. I noticed within minutes of ordering I had one digit wrong on the address. I immediately telephoned Majestic to ask them to correct the address. The person I spoke to was unable to correct and said they would try to cancel my order but they could not guarantee. I asked them if there was anyway to assure that this order would not be delivered to the wrong house but I did not receive a positive answer. I wrote to Majestic to complain but received a reply basically to say this is how their system operates. In other words tough if you make an error. They did cancel the order but needless to say I didn't re order with Majestic as I don't feel I can trust them to be helpful.”

Helpful Report

Posted 2 years ago

“Phoned Milton Keynes to place order - 'Sorry, very busy, please leave number, we'll ring back.' Oh no they didn't - seven calls (or was it eight?) well spread out. Two emails, not even acknowledged. No way of getting there myself (age, infirmity, 100 miles drive), so 'Sorry, family, you'll have to get your own drinks this year.'”

Helpful Report

Posted 2 years ago

“Terrible customer service Ordered a Christmas case of wine on the 29th of November (ORDER NUMBER 37692722) which Majestic never sent to the courier. Phoned up three times and eventually a call handler said she would get it delivered from the nearest shop, but she’d have to substitute some of the wine as it was out of stock. She also said she’d get me a couple more bottles as compensation for all the hassle. A delivery driver from the local store turned up the next day, banged on the windows and left two very scruffy boxes on the doorstep with 12 bottles of wine in them and shouted “there you go mate” before zooming off again. Very poor service from Majestic wine. I didn’t feel like a valued customer and needless to say I won’t be using them again. AVOID!”

Helpful Report

Posted 3 years ago

“This company was instructed to deliver wine to ourselves as a Christmas present. The company use YODEL as the couriers, who have zero feedback, so I woke this morning to see a box of broken wine bottles in my drive, thank goodness nobody was hurt I contacted the company and they don't want to know!! AVOID THEM AT ALL COSTS - GO SPEND YOUR MONEY ELSEWHERE”

Helpful Report

Posted 3 years ago

“Appalling lack of service from young male assistant at Majestic Maidenhead. Having a major party in 2 weeks. As everyone should know, ice is essential, especially for over 100 people to be catered for. He said, first we have a problem with the ice suppliers and only have one driver on a Sunday. We can deliver on the Saturday. I said its ice. Well, he said, haven't you got anywhere to store it. I said 10 bags?? I said I don't like your attitude. He said, what do you mean attitude? I'm just telling you the truth. I left”

Helpful Report

Posted 3 years ago

“Quality of wine is good but getting a bit fed up with my local store frequently being out of stock of wine on offer when I ring to place an order.”

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Posted 3 years ago

“After waiting for 6 days for my delivery, I was told that it would be with me within 1 to 7 days. I asked for it to be delivered within 24 hours or I would cancel the order (over £250). Really efficiently, they cancelled the order and I was then told I should have chosen a specified delivery date. So is it my fault that they cannot deliver within the dates they set? Last time with Majestic Wines for me.”

Helpful Report

Posted 3 years ago

“’ve placed two separate orders with Majestic, and they have managed to screw them both up. Paid extra for nominated delivery and didn’t get it on the nominated day on both occasions. On the latest order they substituted a bottle of Bollinger for a cheap bottle of of Zinfandel. Call centre told me they wouldn’t send one bottle out! Offered a refund or I could drive across town to the local store. Oh good. Well done Majestic 👏🏻👏🏻👏🏻”

Helpful Report

Posted 3 years ago

“Wine order not delivered. No reason given. Refund promised but not appeared. Emails ignored. Shocking experience”

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Posted 3 years ago

“I have spent hundreds of pounds on wine with majestic. My order today was only half the order paid for. No explanation no email. Absolutely impossible to get to speak to someone. Waited over 30 minutes and just on hold. Emailed no response. Rang the local provider no answer. Received an email saying the order was delivered. I’m furious”

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Posted 3 years ago

“Had to tell them my order was short of 27% or 5 out of 18 bottles. No offer of replacement without additional payment on my part. Won’t bother again.”

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Posted 3 years ago

“Terrible customer service. Ordered wine well before Christmas abs it didn’t turn up at all. Ring ( after being on hold for over an hour) before Christmas and they still said it would arrive in time. It didn’t. Utterly hopeless.”

Helpful Report

Posted 3 years ago

“Treats it’s customers with contempt. Late delivery without explanation. 45 min wait to reach customer services. Promised delivery and call back. Neither have occurred. No response to email enquiry. Order placed in good time before Christmas - they cannot be surprised to be busy at this time of year. Very poor.”

Helpful Report

Posted 3 years ago

Majestic Wine is rated 2.7 based on 50 reviews