“After giving me tracking info, the site used was no longer accessible. After informing them of this, they gave me another tracking company to track my order. Great or so I thought. States it was delivered Saturday just gone, but no delivery, no card left stating where they left them if they did turn up, nothing on the door bell in the time they stated delivery. Now got the hassle of going through my credit card to get a refund as my order is not here. Very poor service and will never use this company again. Will stick with shein and Temu š”
“Do not purchase anything from manomano especially if the seller is GALANO. This company has the worst service. Once you purchase the item, they donāt care about customer service or making things right for the customer. My item arrived late, and for the last 3 weeks I have been told that I have to arrange delivery myself. They know very well when you buy a heavy furniture itās difficult to arrange delivery. The terms and conditions for return are also not easily found on their website, to distract you from this. I have had no choice but to keep this item; but please bear in mind the items sold in manomano are also sold by Debenhams, wayfair, B&Q and many other stores. Do not waste your money or time on this company who only knows to take your money.”
“Receive defective cupboards x2. After having to faff with customs and delayed delivery. Arrange for someone to put up, only for them to open and both be badly damaged. Sent photos and was offered a small comp to keep cupboards, or return for a refund, I requested an exchange but told I couldn't do that. So I'd have to re order, send back, pay again for import, then get a refund on my items. I suggested a reasonable comp, they just keep repeating sending them back, they don't even read the emails. Avoid this company...sub company Relaxadays”
“What a palaver it's been actually knowing where my bed is, it's already days past when it was supposed to have been delivered. There has been no communication from them at all, ArrowXL have now given me a date in another 6 days but if it doesn't arrive then I'm cancelling it. I'm lying on a mattress on the floor and finding it difficult to get up due to severe arthritis. Poor customer service.”
“Has negligence no limits? Or are we dealing with deliberate fraud?
1. Bought a AlwaysH LED Digital Alarm Clock Red Number Display from ManoMano for Ā£18.79.
2. After complaining and also writing a negative review on both Trustpilot &ManoMano's website; "that neither the plug nor the voltage is compatible for use in the UK", I was informed that a refund will be made.
3. Hence, it was shocking to discover that;
*** The product is nevertheless still being sold on ManoMano's "UK" website!
*** The product that two weeks ago was sold for Ā£18.79, is now being soldfor Ā£38.79 by ManoMano, and ManoMano claiming that this is a 45%discounted price!
*** When publishing my review on ManoMano's own site, ManoMano deleted the part pertaining to the "voltage" issue!
(Order number M231064329844)”
“A part was missing from my Karcher 4 stone washer/ cleaner. It is impossible to speak to anyone or to get on line to register the problem. It should be very simple and straightforward to exchange a part. I still have not been able to find a way to contact them. The only contact with Manomano is "would you like to order the product again"? You've got to be joking!
I will not use them again.”
“Failed to put me through to a manager after 3 failed attempts to collect my item I want to return as it was the wrong colour.
Still waiting my refund as they are refusing to give it me until
The item is collected! And they are trying to charge me Ā£10!”
“ManoMano has an excellent customer service when you wish to get advice choosing a product. But once you have placed your order, then ā¦!
1. ManoMano's tracking system is a scam. You cannot track your order. At all stages it will display the same information on the screen.
2. The estimated delivery dates, are likewise a scam. Delivery was one week away. A text was sent some twenty minutes prior to delivery, informing me of the delivery.
3. Twenty seven days has passed since I emailed a complaint to ManoMano, [and not withstanding several calls to remind ManoMano of the complaint], nevertheless, ManoMano has so far chosen not to respond.
4. wishing to return the product, numerous calls had to be made until finally I received the correct return form. Long after returning the product and presenting the return receipt, I'm still waiting to hear about the refund.
By all means, use ManoMano's website to search for the right product. but once you have found the right product, you may wish to buy the product direct from the seller, or from an alternative company.”
“It is a really bad experience, I think if they couldnāt afford customer support, they shouldnāt be doing ābusinessā with us. They are a platform only, if there is anything with the product you need to deal with the seller directly. Avoid buying products from delux bathrooms. They are very rude and donāt think you will ever get your refund. Mano Mano will not support you either. So I think this is a big cons.”
“Really bad customer service. I ordered a chopping board among other items. All of my items arrived separately and when the chopping board arrived it was tiny in size, when trying to return the product the emails I received seemed like they had been typed by robots and the process was very hard.”
“Honestly, terrible. I ordered 5 radiators from them (or I thought from them, actually a company called Bathroom Takeaway). one was defective. I contaated Manmano and they said they are just the middle man and to contact the vendor. Whoever writes their emails can hardly string a sentence together. They said they wont give me a refund until they collect it. They wont collect it unless its removed and in its original packaging. Im not an electrician, i have no idea how to de-wire an electric radiator and remove it. I had to pay someone to (after paying someone to install it). Their courier hasn't turned up two "confirmed" days now, the the company claiming my concierge Peter sent the courier away.....my concierge is called Jenny. Manomano has done nothing to help whatsoever.”
“Ordered a gaming chair for Christmas NO SHOW on delivery chased them up no chair and a refund who knows if I will get it by Christmas thus no money to buy another Never order again from them!@!”
“I asked for a refund as the item was not as described apparently on and off counts as two speeds.
They asked me to send pictures.
I didnāt because it would make no difference told them I wanted a refund.
Emailed back with a link to their shopšš¤£ pick what you want up to the value of your refund send us pictures and we will post it out?
Is this even legal?
What an absolute joke do not use Itās cheap rubbish from somewhere famous for flogging tat”
“DO NOT Use or buy anything from this company. Product arrived late and when opened found it was badly damaged yet packaging was intact. No contact number to get any way to return product
only way seems to be e mail with lots of dead ends sending you round in circles
You have been warned so beware”
“Wanted to return the product , received an incoheret email response from a the supplier in china to give me 10% back and keep the product .. Iām sure we used to have customer rights in the UK or is that to the wind now”
