Marks Electrical Reviews

Name: Marks Electrical
Rating: 4.48

4.5 Rating 1,143 Reviews

87 %

of reviewers recommend Marks Electrical

About Marks Electrical:

Leicester based appliance retailer, always has good prices.

Visit Website

Phone:

0116 2 515 515

Location:

111-115 King Richards Road, Leicester United Kingdom
LE3 5QG

Write Your review

Tell us how Marks Electrical made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks Electrical 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant service , delivered less than 48 hours after ordering. Can highly recommend”

Helpful Report

Posted 4 years ago

“Excellent price, great product, Delivered next day, when stated, delivery guys Craig and Lee, assisted my 82 year old mum in unpacking and positioning freezer for her. Couldn’t ask for better, will definitely use again”

Helpful Report

Posted 4 years ago

“Dreadful customer service from beginning to end. I would give a score of minus 7 if I could. I had to stick with them as my oven was an unusual size I could hardly find elsewhere. 6 months between payment & delivery. I was told after 6 months of waiting that the maker had stopped making the gas hob that matched the oven... So now I have mismatched appliances. On top of that every time I called I was asked if I wanted my money back & cancellation of the order.. err no.. I just wanted to fimd out when delivery date would be! To top things off.. kaboodle which they use for delivery and installation, did not install the gas hob properly. It was not level. Never again!!”

Helpful Report

Posted 4 years ago

“This is my second purchase from Marks Electrical. First purchase was a Bosch microwave December 2020 delivered on day expected and time . First class service when choosing, first class service on delivery. Second purchase was delivered today, being a Neff integrated washing machine, ordered on 26th delivered 27th , delivery driver arrived when he should, helpful as he was on his own. Service first class. When ordering it was nice to have cheerful banter with Andy Swann I have to say 10 out of 10 for service, prompt attention and delivery from the whole team. Washing machine being plumbed in on Sunday. Keep going lads, your simply the best. Keep safe. Best regards Sylvia & Anthony Pullinger”

Helpful Report

Posted 5 years ago

“DO USE THIS COMPANY! They are not good people to deal with. I had a fridge delivered which the driver tried to ram through my new front door, causing masses of scratches which will be £400 to repair. They are now refusing to pay for the damage. Have had to chase them so many times but they have just passed me from one person to another and are now saying that I did not let them know in time. This is despite me filling in two reviews that they ask me to complete but never coming back to me and are now saying I never completed a review. I presume they delete these reviews if they do not like them I am fed up with chasing them, they obviously realised it was their mistake as they contacted the the company who quoted for the repairs! The delivery driver did not wear a mask, though I was wearing one at the time and the state of the delivery van was disgraceful very, very dirty, forget the smart looking vehicles on the website I think that this driver had no respect for me, my property or his van! Please do not be temped to put business their way, they do not deserve it.”

Helpful Report

Posted 5 years ago

“Brilliant service, kept updated regarding delivery time, AJ & Phil who delivered my appliance were amazing, nothing was to much trouble.”

Helpful Report

Posted 5 years ago

“Brilliant service by two very polite drivers updates regular throughout via emails and texts very easy process thankyou!”

Helpful Report

Posted 5 years ago

“Excellent service- great communication”

Helpful Report

Posted 5 years ago

“Promise next day delivery, allow you to book next day delivery but then send you an email after booking (and taking your money) saying they can't book next day delivery for you. False advertising! Nothing to state there is a cut off time for next day delivery. Send you emails with lame excuses like payments haven't been authorised when it has and delivery/billing address is different, when it isn't just as cope outs to not stick to there offer of next day delivery. Attract you in to spend money by offering a service they can not provide.”

Helpful Report

Posted 5 years ago

“Ordered our new Smeg Range Cooker..Excellent service and kept up to date with our order.. delivery bang on time as promised by two great helpful guys..would thoroughly recommend and will be back when we need too .”

Helpful Report

Posted 5 years ago

“Craig D and Simon W delivered our cooker on time and were courteous, helpful and Covid safety conscious. They took our old cooker away, the whole process took a little over ten minutes. Thanks, great service and i love my new Smeg cooker!”

Helpful Report

Posted 5 years ago

“We had the wrong dishwasher installed (honest mistake by the company) but getting the issue resolved has been a nightmare. After reporting the issue to the customer service team I had to chase repeatedly to get updates and was repeatedly promised callbacks that never happened. When I finally got through to one of the managers, she said they're happy with their turnaround time with resolving the issue, despite the fact that the correct dishwasher is still nowhere to be seen and we're stuck with the wrong dishwasher which we've been told we can't use in the meantime! Will definitely be going elsewhere for future appliances - better to spend that bit extra and know that when there's an issue it'll be resolved without days of chasing and hassle!”

Helpful Report

Posted 5 years ago

“DO not use this company. Terrible service and non existent customer service. Purchased a range cooker and cooker hood. Paid extra for 2 man delivery, removal of old appliance and purchased extended warranty. Cooker never arrived only the cooker hood. They claim they couldn't find it in the warehouse. ... Forced to buy a more expensive cooker and change the cooker hood yo match. Compensation refused as it was not company policy. New expensive cooker failed to be delivered again today (only the cooker hood was swapped). They cannot tell me when the replacement cooker will arrive despite several assurances. My old cooker sits in the front garden. 2nd day without cooker. No end in sight. Stay away from this company!”

Helpful Report

Posted 5 years ago

“Beware of this company it’s been an awful process dealing with them. Paid for an oven that they couldn’t fulfill the delivery date and after 4 phone calls I decided to go to another company that could honour delivery promise so cancelled my order with Jack who did nothing and another 4 calls later I’m still awaiting my refund so they have had nearly £800 of mine which now I have to wait another 5 working days for. Terrible customer service spoke to Andy in sales who was awful and couldn’t even give me a courtesy call to let me know what’s going on! AVOID AVOID AVOID”

Helpful Report

Posted 5 years ago

“Just wanted to say service five star from when i ordered my oven on line too being delivered. Was kept informed about delivery and time by email. And would like to thank Everett and Dave B the delivery drivers who were very friendly in the pouring rain.”

Helpful Report

Posted 5 years ago

“Absolutely outstanding service and delivery...ordered a hotpoint condenser drier on Friday afternoon and it arrived Saturday morning!!! I had been waiting for AO to deliver this item for over 3 weeks after I was told it would be two day delivery then they told me they were unable to supply it! Mark’s electrical more than stepped up and not only delivered it in under 24 hours but the driver and assistant were very cheery and approachable...Well done Marks Electrical will definitely be back and I will recommend you to everyone I know! Thanks again x”

Helpful Report

Posted 5 years ago

“Excellent service Didn't have to wait long for delivery Excellent service with the delivery drivers Well manner Will use this company again in future”

Helpful Report

Posted 5 years ago

“Order Samsung fridge freezer waited 1 month for delivery which was not a problem. However, They advertised free delivery but as the appliance was 2 metre tall, shingle drive with 5 steps into house charged extra for a 2 man delivery of £29.88 having spent £999. Only ordered from Marks because John Lewis was out of stock. Marks will not get future orders from me.”

Helpful Report

Posted 5 years ago

“Brilliant they did everything they said they would and answered queries on the phone very quickly delivered on a time slot and were on time with very helpful deliver man I can highly recommend them”

Helpful Report

Posted 5 years ago

“We bought an American-style LG Fridge Freezer From Marks Electrical three years ago with an extended warranty managed by UK Warranty on behalf of Marks Electrical. They are the warranties that Marks Electrical continue to sell. On Tuesday June 30 (could not get through on the previous day), I got in contact with UK Warranty, because the freezer part had stopped on the weekend. We are still now in mid-August without a working Fridge Freezer. The past seven weeks have been one long litany of very poor customer service. Firstly, it’s very difficult getting in touch with UK warranty by phone. I’ve been cut off when waiting multiple times. Secondly, when someone did come to look at the fridge freezer on 6 July (a week after originally reporting it), he said somebody else would need to come to fix it. He came on 10 July and initially for an hour after he'd gone, all seemed good. However, we then realised that now neither the freezer or fridge worked. So, now more phone calls, and the engineer returned on 17 July. He said a replacement fridge freezer was required. On 21 July, this was confirmed in a text from UK Warranty. It said, someone would be in touch in 2 or 3 days. No one was. More phone calls followed. The story I get given each time is that the replacement team will ring either later that day or the next morning. They never do. On Friday 31 July, I made an official complaint to UK Warranty. Over the weekend, I then also complained to Marks Electrical about the warranty they had sold me. At 6pm on Tuesday 4 August, I received a text offering me a replacement appliance. The fridge freezer is just slightly different to the one we had, and would have been a five minute job for someone to find, but it had taken more than two weeks. Next day, I rang to accept, and asked when it would be delivered. I was told someone would ring me in 2 to 3 days. Of course, nobody did. Of course, every time I ring, I'm told someone will call me back. They never do. My understanding is that legally they should have resolved the issue under the warranty in a reasonable timeframe. No one would think seven weeks is a reasonable time to repair or replace an essential household item like a fridge freezer, and we still don’t have one, or a delivery date. They have offered no compensation. The process all the time though has felt like a very-well practiced formula of deliberate delay. I have continued also to complain to Marks Electrical, but they have not sorted it, and continue to sell these warranties.”

Helpful Report

Posted 5 years ago

Marks Electrical is rated 4.5 based on 1,143 reviews