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Marks Electrical Reviews

4.6 Rating 1,098 Reviews
90 %
of reviewers recommend Marks Electrical
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About Marks Electrical:

Leicester based appliance retailer, always has good prices.

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Phone:

0116 2 515 515

Location:

111-115 King Richards Road, Leicester United Kingdom
LE3 5QG

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Marks Electrical 1 star review on 1st March 2024
Shabz
Marks Electrical 1 star review on 12th December 2023
Dan
Marks Electrical 1 star review on 30th November 2022
Mohamed Careem
Marks Electrical 1 star review on 30th November 2022
Mohamed Careem
Marks Electrical 5 star review on 14th November 2022
PM
Marks Electrical 5 star review on 14th September 2022
Darryl
Marks Electrical 5 star review on 18th August 2022
Laney
14
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Fynnie
Verified Reviewer
“I bought a 595 width oven from Marks Electrical in March 24. On 23/3/24 I received a 495 width microwave with grill, unfortunately it was the wrong width (neither myself, nor the advisor I dealt with noticed this major problem). I needed an exchange, as the oven & microwave needed to be the same 595 width. However, the price of the item I needed to exchange to (M2234SC) showed as £749 on Marks Electrical online, this was substantially higher than other competitors (I have sent them proof of this). On 23/3/24 I emailed, then spoke to Gillian in Customer Services who advised me that they should be able to price match on the exchange, which was great. Appliances Direct were marketing at £663 and AO were marketing at £619 if you bought their AO five star membership for £39.99 (a total cost of £658.99 for a years membership and the appliance). This is a massive £86 or £90.01 less than Marks Electrical respectively. Even though the item I received was unopened in its box, Gillian asked me to fill in a ‘report faulty/damaged item’, which was odd, but I thought surely they know what they are doing. Gillian advised I would get a call back, which did not happen. On the 25/3 I chased them at 11am via email and received no non generic reply. At 16:35 I rang the Support Desk again and spoke to Paige, who advised my issue was being dealt with & they would call back. I was on the phone for eighteen minutes & did not get a call back. On 26/3 @ 8:03 I sent another email, which I did not get a reply to. At 16:23 on 26/3, I rang them for the third time re this exchange. This was a thirty two minute call. Naomi could not price match. Naomi offered me a buy price of £688 for the M2234SC microwave (this is the AO price without the five star membership). I did ask to be put through to her manager, I then spoke to Charlotte who advised me ‘they were a retailer’ and wouldn’t match Appliances Direct or the AO five star price (which also included a years membership of AO five star), as previous, both of these were around £660, but she was adamant that they were giving me a wonderful discount at £688. She also advised they take 24-48 hours to call back, which is the first time I had heard this. Notwithstanding, I called 3 days ago initially, as I informed her, and had not had one call back. To which she replied that they were in a very busy period. I decided to ask for a refund in the end, not an exchange, due to the poor service I had received from Marks Electrical & because they wanted an extra £29.01, plus a £25 ‘exchange’ fee more than AO (the AO price included a years AO five star membership and the exact same microwave). You need to read their lengthy terms & conditions to know about the £25 exchange fee & £75 refund fee.

 After this experience, I feel that if anything went wrong with my appliance I would never want to deal with people like Charlotte. She gave me the impression that she was quite happy to charge me £75 for this refund, which I was again told was somewhere in their detailed terms & conditions. To be honest, I do not want hassle like this in my life & will be buying elsewhere, 0/5 stars. The only thing positive I can say about this whole sorry episode is that they have immediately booked in the return for tomorrow, for which they will keep £75 of the payment I made to them. Amazing that this was organised so well and so quickly! :(

 I will be looking into this further, & contacting the Ombudsman or similar as I feel that this charge is extremely excessive for the return of a smaller than average fitted microwave. FURTHER UPDATE 27/3/24 I have had no confirmation re my return today, so have chased them via email & sent a duplicate to their ‘reviews’ email account. FURTHER UPDATE 27/3/24 They have now reported my review to Trustpilot, again, amazing how fast this review has been looked at in comparison to my many calls/emails. Gillian has now confirmed that Charlotte did not book in the collection for today, & has promised she will book collection for tomorrow.”
Helpful Report
Posted 4 weeks ago
Shabz
Verified Reviewer
“Absolutely shocking and am so glad I have evidence of their warranty fraud. I brought a Fisher & Paykel 5 burner gas hob and it comes with a 5 year warranty - Due to their admin mess up while their online portal system showed my warranty expires in 2026 their other so called system showed it only had 2 years. (Even thought I have an email confirmation from the warranty team confirming expire date of 2026).. They advised me to call back today and surprisingly they have changed the online portal system to state my product warranty has now expired...”
Marks Electrical 1 star review on 1st March 2024
Helpful Report
Posted 1 month ago
Laura Mackay
Verified Reviewer
“Terrible aftercare One day delivery great, but not when the item is faulty and Marks Electrical customer services take 4 weeks and counting to fail to resolve a faulty item. At a cost of around £1400 and being left with no hob to allow meals to be cooked ME have yet to resolve the issue of an unusable hob due to missing parts. When questioned now this was allowed to pass Smeg Quality Control and safety check for a gas and electric item I have been been given no reply. I have taken it upon myself to contact Smeg directly as I have no option to try to resolve this myself however this is no real solution to such a high cost item which is I have no guarantee is working or safe to use. ME are taking no responsibly and offer no support to rectify the situation by not returning calls to provide updates despite the timescale of the situation. All seems like the situation could have been resolved with a next day delivery of a new hob and collection of the unusable one. I will never use ME again and will make sure that they are never recommended to anyone I know.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Reviewer
“I received delivery of my washing machine this afternoon and paid yourselves to install it which the two men did and left saying everything was good. I subsequently put in a small wash having read and followed all the instructions. About 7 minutes later the machine started making a terrible noise and started jumping uncontrollably out from under my worktop across the floor. I subsequently discovered from looking at the rear of the machine that the installers had failed to remove one of the delivery bolts!!! What totally unacceptable service this is and having paid for a professional instillation I have not received the required service I have paid for. It also states on the Samsung manual that the machine MUST NOT be used without removing these bolts as it will damage the machine!!! I now require a new replacement washing machine and compensation for the breach of contract in providing an inadequate service. My order number is 1440147.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Reviewer
“I am having a terrible experience with them. They have shifted delivery times twice and missed deadlines after I waited all day for them. After then failing to deliver they lied about me not being in to accept. Nobody turned up. We have now wasted all the next morning trying their pathetic contact number where you are placed on hold then cut off after 40 minutes. I have completed a request to customer service ( or complete lack of being more appropriate). They responded saying they aim to be back to me via call in 2 hours. Here we are a further 2 and a quarter hours later and yes nothing. Avoid this dreadful company at all costs. Blatant lies and now looks like I am going to have to battle to get my money back. Scammers liars and incompetent.”
Helpful Report
Posted 2 months ago
James McGoldrick
Verified Reviewer
“Marks Electrical are an absolute terrible company, going by my experience, terrible customer service & I wouldn't recommend Marks Electrical to anyone. I ordered a AEG Washing machine on Thursday the (04/01/24). I ordered it because it was advertised as free delivery & half price installation. However when I went to pay for the machine, after ticking all the boxes on wanting it installed, the old machine taken away & the free delivery. It asked was it more than 4 steps to my property & it Is. Its 13 steps as its a flat one up. So instead of charging me for everything, it only charged me for the price of the washing machine. So i phoned up Marks Electrical, got told to take a picture of the stairs leading up to my property. Which I did & that I would have to pay an additional £30.00 for delivery, which I also did. After the picture of the stairs had been sent by email. Realising I might not be getting my new machine installed & the old one taking away. As I hadnt been asked if I wanted that service. I phoned up Marks Electrical again the next day (05/01/24 & paid £22.50. Which Is half the normal price of installation, as there was a promolion & thought everything would run smoothly now. Boy was I wrong, on the day of arrival. Two men from Marks Electrical came on the (06/01/24) to deliver & install the new machine, whilst taking the old one away. I was going to my work when they called around 4.45 pm but my daughter Kimberley was in the house. They took the new washing machine up the stairs & dumped it in the kitchen. They wouldnt fit it or take the old one away because they said it i had paid for that service. Although i had. They werent friendly & were rude to my daughter So I phoned Marks Electrical on Monday morning the 8th of January to report all of this. I got told id get a phone back but never did. I phoned again, early afternoon. I spoke to a manager a (Eunace) I believe. Who was unapologetic but later said she'd look into it & phone me that afternoon, or early morning. Strangely enough Im still wailting at 15.15 on the 9th of January, for that call. Thats after 2 other phone calls. I had asked Eunace to reimburse the £30.00 I had paid for the delivery, as well as the cost I'd paid for installation to compensate me for all the hassle & for me to pay for a plunber to fit the washing machine. I have had no phone call from yourselves but now I have an email to confirm I am getting reimbursed for only the £22.50 for the installation of the machine, that never happened. With no name on the email What really shocking company Marks Electrical. One that is full of liars & doesnt treat people with any respect whatsoever. I will never use you ever again & will be telling anyone who is thinking of using you sto say well away. A really disapointed & disgusted customer.”
Helpful Report
Posted 3 months ago
Dan
Verified Reviewer
“Worst company ever avoid at all costs . Sold me a used Tv as new and failed to refund”
Marks Electrical 1 star review on 12th December 2023
Helpful Report
Posted 4 months ago
Mrs L Johnson
Verified Reviewer
“After purchasing 6 appliances from this company and spent thousands of pounds ,I must say that have had no issues with the deliveries until Now! Wait till things goes wrong one year later and item still under waranty! How soon you can get replacement??? Have a guess??? In my case, RANGEMASTER DISHWASHER WAS RECEIVED FACTORY FAULTY ,as i didn't use it due to having two dishwashers in my kitchen not noticed that one of them was received faulty! Taking money and delivering gods is good but after care service replacing an faulty item that factory supplied and after provided numerous times UPLIFT numer it was a Massive problem with Marks Electrical ! Contacted by phone and emails numerous times but seems no luck, only excuses, what hope do I have if Head office can't sort out my replacement?”
Helpful Report
Posted 5 months ago
Anonymous
Verified Reviewer
“Marks Electrical is currently in breach of contract for not honouring its contract to remove an old oven. Marks Electrical entered into a contract to supply new oven and remove old. Marks Electrical has left my old oven on my doorstep for 6 days. Marks Electrical has not replied to any emails trying to get them to collect old oven. Marks Electrical has terrible reviews from many, many dissatisfied customers.”
Helpful Report
Posted 6 months ago
M Vickers
Verified Reviewer
“Unbelievable experience. Ordered a replacement double oven and paid for installation. Never got a text about delivery the night before despite being told I would. Got two conflicting delivery times on the day of delivery, phoned them and was told they were coming 16.47, they came at 12. Lots and lots of threats of fining me if they can’t deliver yet they can mess me around with no consequences?? Luckily I was in. The guy then said my fuse board (only 20amps) and wiring wasn’t sufficient. Why not? The double oven I have was fine so why not this new one?? He wouldn’t install the new oven. I phoned to cancel the order only to be told that, on ordering, I had confirmed the fuse was 32 amps so I would lose my installation fee, £54. Who, apart from electricians, knows what amps their cooker fuse is?? They have now lost me as a customer forever all over £54 that they are not entitled to. Thieving scum. We’ll see how easy it is to get my refund. Steer well clear.”
Helpful Report
Posted 9 months ago
Anonymous
Unverified Reviewer
“Absolutely shocking when there’s an issue. Don’t give a damn. So unhelpful and rude. I honestly hate them.”
Helpful Report
Posted 10 months ago
Karla Hemming
Unverified Reviewer
“My order was scheduled for 15:32 to 17:32 (!) - time came and went. I was then sent an email saying it would be at 22:36! Within minutes it was rescheduled to 21:36; then 19:36 and then at about 7pm i was told it was re-scheduled for 18:36! I emailed them multiple times - limited response. On the tracker i could see the van going all around the country, it even past very close to where i lived at one point. I have no cooker and it is very hard to get in contact with Marks. Awful service.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“The engineer who visited my property today turned off my built in main oven by mistake but when I messaged him to come back and turn it on he told me to do it myself ! Trying to get to speak to anyone at Marks Electrical is impossible. They say they will call you back but don’t and when you do get through for assistance they cut you off. I was told the manager Gillian Fisher would call me back (I was not allowed to hold on for her) No call back so had to call again (this all takes hours of being kept on hold) and still I wait …… Marks Electrical you should be very ashamed of yourselves and the way you treat your customers.”
Helpful Report
Posted 1 year ago
Robert Broekhuizen
Verified Reviewer
“The item was faulty which isn't really their fault and the delivery was ok. Its how they handle the post delivery issues. 48 hours to respond to an email and then they don't answer the question or sort the problem so you have to complain and wait another 48 hours. The only real option is to leave a bad review and then "a manager" responds marginally quicker. I'm off to AO!”
Helpful Report
Posted 1 year ago
Mohamed Careem
Verified Reviewer
“SO-1144469-20221130 Bought an expensive LG washer dryer during black Friday offer and when I rang up to reconfirm the order, their phone staff assured me delivery on Wednesday. However I got confusing emails yesterday about refund and delivery at the same time. Even text messages recieved about delivery around 8.07Am in the morning. Also they sent me email saying can not deliver and stock was not available in the warehouse. Really?? The same item has been listed for 250gbp more now. Customer service on the phone could not care much and had a worst experience. Funds still not received to paypal. So many negative reviews and feedback about their aftesales service. This is the 1st and will be the last time ever going to use this company.”
Marks Electrical 1 star review on 30th November 2022 Marks Electrical 1 star review on 30th November 2022
Helpful Report
Posted 1 year ago
Philip Craven
Verified Reviewer
“Customer service is absolutely appalling it's actually a joke. I have been waiting 3 weeks for a refund that was supposed to take 3 working days. 1 department appears to not know what an other is doing clearly a massive communication problem. I HAVE NEVER HAD CUSTOMER SERVICE AS SHOCKINGLY HORRENDOUS AS YOURS!!!!! I WILL NEVER BUY FROM YOU AGAIN NOR WILL I RECOMMEND YOU TO FREINDS, FAMILY, COLLEAGUES!!!!!! If anybody is wanting exceptional service use another retailer .com!!”
Helpful Report
Posted 1 year ago
Kajal Verma
Verified Reviewer
“I really think Marks Electrical are fraudsters. We ordered a black Neff hob from them for £329 around two months ago. We are having our whole house renovated and did not open the hob till a couple of weeks ago for the templater to fit our worktop. When we did open it, we were so busy and distracted that we did not realise it was the wrong hob. We have a black Neff induction that we ordered from another site and only when we put them together did it click that 'hey, this is the wrong hob!'. We have rang and pleaded with Marks Electrical. The hob is still wrapped up in its plastic packaging but our tradespeople through the box away! Marks have told us that they can't do anything about this because it's over the 14 day cooling off period. However, we have received the incorrect item, and what's more, the hob we have received is £150 cheaper! They have told us they can't do anything and have told us to basically go away and take a 10% discount - which is nothing compared to the pain, hassle, time and money this is using of ours. We want to move into our new home with the correct items we bought and paid for! This is causing us a lot of anxiety and worry and Marks Electrical have been extremely unhelpful. We have photos of the hob and of the box and a video showing me speaking after the templater left, with the hob just showing on the side. We would have no reason to lie. All our appliances have a black glassy finish and now we have this random chrome hob that does not go with our kitchen! We are taking this case as far as we can, because it's actually fraudulent of Marks Electrical and the supplier.”
Marks Electrical 1 star review on 19th July 2022
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Utterly awful and disgusting service. Bought a washer dryer from this company and was told we had 48hrs to report any damage or malfunction. Case looked OK so the machine was put in place and switched on. Apparently, customer service say that's my mistake!!!! The dent I then noticed in the front panel of the machine was now uncovered by their "guarantee" to replace damaged goods. Ive just been told because I plugged it in, I'd installed it and it had been used! How the hell do they think I'd see if it actually worked without plugging it in!?!?? I'm left with a damaged product which they refuse to replace. Buy from them if you want, but whatever you do, DON'T PLUG IT IN!!!! Utterly useless pretenders. Hope they're ashamed, I would be!”
Helpful Report
Posted 1 year ago
Jane
Verified Reviewer
“Bought a hob from them. Hob didn't work on receipt of item. They won't replace, fix or offer a refund because the hob was delivered to a commercial address. They have admitted they have the phone recording to the sales team where we explained where the hob was going and what it was being used for but they have explained that this is irrelevant. The onus is on us to read the full terms and conditions on their website - https://markselectrical.co.uk/terms-and-conditions.html - and not take the word or advise from their team. These terms were not sent to us or included in the warranty information received after the sale. You would imagine that a company like this would fix or replace a hob that they sold and delivered that doesn't work regardless where it had gone. But given they knew where it was going you would absolutely expect this to be the case. Apparently not. Terrible moral compass and probably the worst example of customer care I've ever witnessed.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Absolutely dreadful service when appliances go wrong or in our case, are not fit for purpose. Tinpot customer service who just fob you off all the time. AVOID this company. You may rave about delivery but what matters is the aftercare, or in marks Electrical’s case, the compete lack of aftercare”
Helpful Report
Posted 2 years ago
Marks Electrical is rated 4.6 based on 1,098 reviews
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