Marks Electrical Reviews

Name: Marks Electrical
Rating: 4.48

4.5 Rating 1,142 Reviews

87 %

of reviewers recommend Marks Electrical

About Marks Electrical:

Leicester based appliance retailer, always has good prices.

Visit Website

Phone:

0116 2 515 515

Location:

111-115 King Richards Road, Leicester United Kingdom
LE3 5QG

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Marks Electrical 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We paid Marks Electrical for a professional TV wall-mounting service and unfortunately had an extremely poor, stressful and costly experience that has still not been resolved nearly three months later. From the outset, the process was problematic. The first installation visit failed completely — the installers did not even attempt to install the TV. We were told that the mount we had ordered (a full-motion bracket) was not suitable for a plasterboard wall. However, according to our own electrician/builder, this mount would have been perfectly suitable if installed correctly into the solid structure behind the plasterboard. We were then required to pay again for a second visit for Marks Electrical to return and attempt the installation once more. During the second visit, the installers made multiple attempts to fix the mount, drilling numerous holes into the wall. Despite this, the final result was a TV mount that was clearly unstable. The bracket was not sitting flush to the wall, could be moved by hand, and was visibly pulling away from the wall at an angle. We explicitly raised concerns at the time. We were verbally reassured by the installers — as “professional TV installers” — that the TV was safe. Under pressure, with two installers trying to leave after a long and frustrating visit, we signed the installation completion form in good faith, trusting their professional judgement. This trust turned out to be misplaced. Once the installers had left and we were able to properly assess the situation, it was immediately obvious that the installation was not safe. We have a toddler in the house, and a 65-inch TV falling from the wall would pose a serious risk of injury or worse. Because of this, we removed the TV from the wall ourselves shortly after installation. The wall had been left with numerous drilled holes, broken fixings and visible damage from the failed attempts. We contacted Marks Electrical promptly and provided photos and videos clearly showing: The mount coming away from the wall Fixings pulling in and out Broken plasterboard plugs The number of holes left behind At this point, Marks Electrical acknowledged that the installation had been poor. We were explicitly told that if we obtained a quote to repair the wall, they would look to cover the cost of repair. Acting in good faith, we arranged for a local electrician/builder to inspect the wall. He confirmed that the installation had been carried out incorrectly and resolved the issue by using appropriate, longer fixings into the solid structure behind the plasterboard — something Marks Electrical’s installers failed to do. He also repaired the damaged wall. We provided the official invoice for this work to Marks Electrical, exactly as requested. After receiving the invoice, Marks Electrical reversed their position entirely, citing the signed installation form — despite previously acknowledging that the installation was poor. As a result, we are now approximately £200 out of pocket, made up of: The original paid installation The additional charge for a return visit £100 paid to a local professional to repair the wall and mount the TV safely (which is very reasonable) We allowed Marks Electrical ample time to resolve this matter privately and repeatedly stated that we had not left any negative reviews while we waited for a fair resolution. Unfortunately, after promising to cover the repair and then backing out, communication has effectively stalled and the issue has been brushed off. This experience has been disappointing not only because of the poor quality of the installation, but because of the way the complaint has been handled afterwards. I would strongly caution anyone considering paying for installation services from Marks Electrical — particularly in homes with plasterboard walls — and would recommend thinking very carefully before trusting safety-critical work to this service.”

Helpful Report

Posted 1 week ago

“Complete waste of time and effort. Ordered and paid for a range cooker from them knowing it was 12 to 16 week lead time. Now 23 weeks later and still no sign of it. Every time you ring you get told the same thing. I need to speak with the buyers and call you back - They never do I will probably get the same pre populated reply saying ohh please contact us so we can resolve. Tried that already, Complete waste of my time. I advise you buy from someone else instead of these clowns.”

Helpful Report

Posted 1 week ago

“⭐ 1 Star – Terrible Experience Marks Electrical “forgot” to load my TV and tumble dryer onto the delivery van, then told me I’d have to wait another 10 days. We’d already cleared out our old items based on their confirmed the day before the delivery. No customer service, no call back, no resolution — just excuses. I’ll never use them again, and I’d strongly warn others to stay well clear.”

Helpful Report

Posted 2 weeks ago

“Everything went wrong the most appalling customer service team ever rude, unhelpful and go out of their way to be untruthful and awkward. After 4 months my credit card company got my money back for me as I was in the law but as far as Marks Electricals are concerned the Consumer rights act 2015 does not exist. In my whole 70 years never been through anything like this, give this company a wide berth.”

Helpful Report

Posted 3 months ago

“AVOID AVOID AVOID, purchased a brand new television, the driver unwrapped it and there finger print marks all over the television and scribbles on the Samsung box which shows it's been tempered with, wanted it returned and they refused to accept it without a £100 cancellation charge. I'm raising this with my credit card company. Please do yourself a favour and go with a more reputable company.”

Helpful Report

Posted 4 months ago

“Beware! My order was due to be delivered on the Monday. It did not show up. I contacted support multiple times by email and there completely pointless chatbot, which was a waste of time as they did not respond. I continued to call the customer support who eventually told me they forgot to put it on the van. They then issued me a new delivery slot on the Friday, which did not show up. After contacting them yet again, they were reluctant to put things right. I have had to raise a dispute with my credit card company for a refund. I advise avoiding this company at all costs.”

Helpful Report

Posted 5 months ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

Marks Electrical 1 star review on 5th June 2025

Helpful Report

Posted 6 months ago

“I purchased an oven with a clear agreement that they would collect the old one upon delivery. Instead, they abandoned the new oven at my entrance and refused to honor their commitment. This is blatant false advertising and terrible customer service. Do not trust their promises—they won’t deliver. Zero accountability.”

Helpful Report

Posted 7 months ago

“I purchased a TV from Marks Electrical, and it arrived with severe banding on grey screens. Since I was well within the 14-day return period, I assumed returning it would be straightforward—how wrong I was. Marks Electrical claims that simply plugging in and turning on the TV means it’s "installed," making me ineligible for a return. Instead, they are forcing me to go through another company’s notoriously awful support team rather than handling the issue themselves. The TV wasn’t even wall-mounted or permanently set up; it was just placed on a shelf with the monitor feet attached. Yet, they still refuse to take responsibility. This is an absolute disgrace—terrible policies and even worse customer service. I wouldn’t recommend Marks Electrical to anyone. Avoid at all costs!”

Helpful Report

Posted 8 months ago

“Mistakes happen and the measure of a good company is how they deal with them. Marks Electrical has appalling customer service - avoid them. We had a fridge freezer delivered and the drivers caused both damage to the fridge and an internal wall in the kitchen. We were offered a 10% fee reduction for the dent in the fridge and were told that an investigation would take place regarding the wall. Despite photographs where the paint on the fridge matches the wall dent, we were not asked for further evidence. In a one sided investigation, which they will not share, they have decided that they are not at fault. Please, if you value customer reviews, take your custom elsewhere.”

Helpful Report

Posted 9 months ago

“I had a number of issues in trying to receive an order the I placed on 5th January. The issue began when DPD attempted delivery at 10pm at night (which is outrageous!) on the scheduled day which we were not at home for - the time provided was between 8pm and 9pm. It then sat at the warehouse for a few days for it to then be returned to Marks Electrical. I was advised that we had to wait for it to be returned and once it had, it would be sent out. Well that didn't happen. I contacted a week later and I was advised that the item was at your warehouse and that it would be re-sent on your vehicles to ensure delivery, which is okay but we had already been waiting nearly two weeks by that point. I spoke to Elle Thorne from customer services whom gave me a date of 20th Jan. At the time of the phone call, Elle agreed that the experience and level of customer service I had received was not okay and when I asked about compensation, she advised a manager would call me back within 48 hours. It turned out that the date I was provided with was incorrect and actually unavailable so it had to be moved by another week as we were away! I completely appreciate that DPD messed up the initial delivery however, it had been returned and sat in your warehouse for days with no contact from customer services. We have had to wait three weeks for an order which had a delivery schedule of 'next working day'. I've had to chase this three times and I also sent an online request - too much time in my opinion. I would say that when people purchase products from you, it's more of a need than a want? Because something has broken? So three weeks without a hoover which was explained has been fun... We received the order on Sunday 26th January and upon doing so, I have contacted customer services to understand why a manager had not been in touch and to discuss compensation (which had been promised). I've dealt with Elle once again. It turns out that she is incredibly unhelpful and despite my various requests to raise my complaint with a manager, it has been refused. In terms of compensation, 10% off my next order has been offered which I have of course declined because why would I want to use Marks Electrical again? Ultimately, you sell the same products as everyone else and things like customer service will set you apart from your competitors?! It's not worked so far! I therefore would strongly urge anyone to use a different company! Like I said, the products they sell are available everywhere else.”

Helpful Report

Posted 10 months ago

“Disgusting customer service. Ordered a range cooker with warranty. This is clearly stated on my invoice. Called emailed several times over the last month. Only to be told that they just don't do that warranty anymore even though they are still active on their website. No one ever calls you back or has any empathy. Que positions on the customer service line suspiciously always starts at 29 regardless of how early you call, resulting in over an hour wait for every call. It's a disgrace that these companies are allowed to trade in the UK. Don't waste your time buy from somewhere else.”

Helpful Report

Posted 11 months ago

“It's has been nearly 6 weeks since I raised the non delivery of the washing machine SO-040472 Marks Electrical said they would look at video footage of the loading of the appliance and I still have no confirmation on the washing machine status. I did mention on a numerous correspondence that I had ordered 4 appliances of which three were deliver and photo's taken of the delivery but not the missing washing machine. The delivery driver's log book had a black star next to the non delivery washing machine to say it was not loaded on the vehicle. I would appreciate a quick closure to SO-040472. As I have heard nothing from Marks Electrical I will need to take it to the next level and email Mark Smithson. Many Thanks Matthew”

Helpful Report

Posted 11 months ago

“DO NOT BUY FROM HERE. I have been waiting 3 months for a refund on a product that they have received back. There is no way of contacting them and when you do get in contact with someone they do not respond and you are back at square one.”

Helpful Report

Posted 1 year ago

“Washing machine was paid for and was to be delivered on the 9th of November. The washing machine was never delivered. After a month of emails and phone calls, no one has come back to me to give me any answers or feedback.”

Helpful Report

Posted 1 year ago

“I bought Jura coffee machine it came in used stare , box with serial number of the machine was Ild used and opened , original sticker taken out and put again all corners hanging , grinder looked dirty . Overall I felt I bought machine from FLEA MARKET . Contacting customer service is pain . They have collected the machine was, told me that I am not buying the box with, told me it’s normal to be with fingerprints , did not ask to exchange , told me it’s will be charged £50 pounds but rejected me to return in person , since collection no acknowledgment of receipt or clear process on refund NO CONTACT AT ALL , no reply on emails or complaints , I have asked for complaints procedure - it is not existing , Stay away from that shop”

Helpful Report

Posted 1 year ago

“Like other reviews on here have stated - we also had a faulty range cooker installed (cost over £1300) and they are continually telling us they are waiting for the manufacturer before arranging a replacement, which is going nowhere. Outrageously poor customer service and we are a month in to having a faulty item, with them not rectifying the issue. So stressful.”

Helpful Report

Posted 1 year ago

“Open letter to Marks Electrical I am a landlord and have regularly placed orders with Marks Electrical and recommended the Company to others. Let me share my recent experience. I placed an order on the 3rd September 2024 for delivery at the end of October. I paid a deposit of £260.00 with the balance due at the end of Sept 2024. I rang at the end of September to pay the balance to be told my order was not on the new system. I rang again, after 2 weeks as requested, the order was still not on the new system. I rang again and spoke to Paige Bates-Walker on the 16th October, explained the situation and that I wished to pay the balance and arrange delivery. She emailed me to confirm that the order was now on the new system and that she had requested an ETA on the out of stock item. Another week passed, I rang again, the order is not on the new system and no stock update. On the 5th November I spoke to a member of the customer services team who confirmed the stock items I had ordered were no longer in stock and the item I was waiting for had not come into stock. I asked for the order to be cancelled and the deposit refunded as Marks Electrical was unable to supply the goods. This was agreed and I would receive a refund of the deposit within 7 - 10 days. On the 12th November I contacted Paige by email asking for an update on the cancellation and refund. To date, she has not responded. On the 15th November I spoke to Shona in Customer Services who told me that not only was my order not on the new system, but it had not been cancelled or the refund issued. Shona assured me she would sort it out and get back to me before close of business on the 15th November. She didn't. Today, I have spend 53 minutes waiting to get through to customer services (which is a misnomer.) I spoke to Paige, she put me on hold whilst she looked into it 24 minutes later I was cut off. Whilst I was waiting, I rang through to sales, they also put me on indefinite hold. I can only assume that as a Company you no longer want my business. I have now ordered the goods from AO, they did not have any stock problems and were able to deliver on the agreed day. Your customer services are not fit for purpose and I find it appalling that in stock goods, that have been ordered and a deposit taken against, are then sold.”

Helpful Report

Posted 1 year ago

“Absolutely shocking experience, brought 3 appliances, unpacked after a week due to having flooring down to see the washer was so dented the door wouldn't seal shut, not plumbed in or used the product, got offered £30 compensation for a washer that is unusable, then got told I could send it back for a cost of £70 but wouldn't give me anything for it like wtf Then after speaking to Amy who has no customer experience in my eyes and is extremely rude and has no empathy. To be told no go to the manufacturer (for damage on their product they supplied???) This company should be ashamed robbing people with advertised as new products to be given dented,damaged and unusable products. Appalling company, no morals and pass the buck to the manufacturer rather than apologising and replacing the item they damaged, take no responsibility surprised they are still trading. Do not buy from this sham of a company.”

Helpful Report

Posted 1 year ago

“tv was delivered damaged and unusable on Wednesday 24 October . I filled in the online form and sent photos. I also called customer service to report the problem and was number 30 in the queue They told me collection would be arranged for Friday 26 October and that a 2 hour collection slot would be provided on the Thursday evening..... it wasn't and nobody turned up on the Friday to collect either. I sent an email and got a reply apologising with the suggestion that collection would be the following Monday. @ hours later I got another email suggestion collection had been confirmed for Sunday instead. Needless to say collection didn't take place on Sunday or Monday and a refund is not made until collection has taken place. I called in again on the Monday and was given the run around. Later I got another email suggesting collection would be on Wednesday 30 October...... it wasn't collected. Since then I have sent to further emails, both of which have not yet been answered. I have called customer support today to be number 24 in the queue. This company are a total waste of time, they don't know the meaning of any level of customer service. Looks like trading standards will have to become involved. I would not buy so much as a kettle from them in the future”

Helpful Report

Posted 1 year ago

Marks Electrical is rated 4.5 based on 1,142 reviews