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Marks Electrical Reviews

4.6 Rating 1,099 Reviews

90 %

of reviewers recommend Marks Electrical

Company Reviews

About Marks Electrical:

Leicester based appliance retailer, always has good prices.

Visit Website

Phone:

0116 2 515 515

Location:

111-115 King Richards Road, Leicester United Kingdom
LE3 5QG

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Marks Electrical 1 star review on 1st March 2024

Marks Electrical 1 star review on 12th December 2023

Marks Electrical 1 star review on 30th November 2022

Marks Electrical 1 star review on 30th November 2022

Marks Electrical 5 star review on 14th November 2022

Marks Electrical 5 star review on 14th September 2022

Marks Electrical 5 star review on 18th August 2022

14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely dreadful service when appliances go wrong or in our case, are not fit for purpose. Tinpot customer service who just fob you off all the time. AVOID this company. You may rave about delivery but what matters is the aftercare, or in marks Electrical’s case, the compete lack of aftercare”

Posted 2 years ago

“* No curtesy call * Several failed deliveries * Two days with no fridge * Cancelling will cost you Sitting in displaced living room with a empty space that the new fridge should be taking up, thinking about the suppliers I could have bought from instead.”

Posted 2 years ago

“Terrible customer service, useless sales team. Very very poor service received and driver/installation team are rude and far from professional DO NOT USE THWM”

Posted 2 years ago

“Wish I had never ordered a range cooker from Marks Electricals, Supposed to be a brand you can trust, 1st day the van broke down, 2nd day they bring me a smashed up cooker and the 3rd day they apparently cannot find my order in the warehouse, You think that I can just take days off work and lose money to wait in for absolutely nothing, will be 4 days without a cooker now! They have no idea of customer service, Not willing to negotiate but would charge me £30 if I miss a delivery BUT they have missed 3 of them!”

Posted 2 years ago

“Dreadful customer service from beginning to end. I would give a score of minus 7 if I could. I had to stick with them as my oven was an unusual size I could hardly find elsewhere. 6 months between payment & delivery. I was told after 6 months of waiting that the maker had stopped making the gas hob that matched the oven... So now I have mismatched appliances. On top of that every time I called I was asked if I wanted my money back & cancellation of the order.. err no.. I just wanted to fimd out when delivery date would be! To top things off.. kaboodle which they use for delivery and installation, did not install the gas hob properly. It was not level. Never again!!”

Posted 2 years ago

“DO USE THIS COMPANY! They are not good people to deal with. I had a fridge delivered which the driver tried to ram through my new front door, causing masses of scratches which will be £400 to repair. They are now refusing to pay for the damage. Have had to chase them so many times but they have just passed me from one person to another and are now saying that I did not let them know in time. This is despite me filling in two reviews that they ask me to complete but never coming back to me and are now saying I never completed a review. I presume they delete these reviews if they do not like them I am fed up with chasing them, they obviously realised it was their mistake as they contacted the the company who quoted for the repairs! The delivery driver did not wear a mask, though I was wearing one at the time and the state of the delivery van was disgraceful very, very dirty, forget the smart looking vehicles on the website I think that this driver had no respect for me, my property or his van! Please do not be temped to put business their way, they do not deserve it.”

Posted 3 years ago

“Promise next day delivery, allow you to book next day delivery but then send you an email after booking (and taking your money) saying they can't book next day delivery for you. False advertising! Nothing to state there is a cut off time for next day delivery. Send you emails with lame excuses like payments haven't been authorised when it has and delivery/billing address is different, when it isn't just as cope outs to not stick to there offer of next day delivery. Attract you in to spend money by offering a service they can not provide.”

Posted 3 years ago

“We had the wrong dishwasher installed (honest mistake by the company) but getting the issue resolved has been a nightmare. After reporting the issue to the customer service team I had to chase repeatedly to get updates and was repeatedly promised callbacks that never happened. When I finally got through to one of the managers, she said they're happy with their turnaround time with resolving the issue, despite the fact that the correct dishwasher is still nowhere to be seen and we're stuck with the wrong dishwasher which we've been told we can't use in the meantime! Will definitely be going elsewhere for future appliances - better to spend that bit extra and know that when there's an issue it'll be resolved without days of chasing and hassle!”

Posted 3 years ago

“DO not use this company. Terrible service and non existent customer service. Purchased a range cooker and cooker hood. Paid extra for 2 man delivery, removal of old appliance and purchased extended warranty. Cooker never arrived only the cooker hood. They claim they couldn't find it in the warehouse. ... Forced to buy a more expensive cooker and change the cooker hood yo match. Compensation refused as it was not company policy. New expensive cooker failed to be delivered again today (only the cooker hood was swapped). They cannot tell me when the replacement cooker will arrive despite several assurances. My old cooker sits in the front garden. 2nd day without cooker. No end in sight. Stay away from this company!”

Posted 3 years ago

“Beware of this company it’s been an awful process dealing with them. Paid for an oven that they couldn’t fulfill the delivery date and after 4 phone calls I decided to go to another company that could honour delivery promise so cancelled my order with Jack who did nothing and another 4 calls later I’m still awaiting my refund so they have had nearly £800 of mine which now I have to wait another 5 working days for. Terrible customer service spoke to Andy in sales who was awful and couldn’t even give me a courtesy call to let me know what’s going on! AVOID AVOID AVOID”

Posted 3 years ago

“We bought an American-style LG Fridge Freezer From Marks Electrical three years ago with an extended warranty managed by UK Warranty on behalf of Marks Electrical. They are the warranties that Marks Electrical continue to sell. On Tuesday June 30 (could not get through on the previous day), I got in contact with UK Warranty, because the freezer part had stopped on the weekend. We are still now in mid-August without a working Fridge Freezer. The past seven weeks have been one long litany of very poor customer service. Firstly, it’s very difficult getting in touch with UK warranty by phone. I’ve been cut off when waiting multiple times. Secondly, when someone did come to look at the fridge freezer on 6 July (a week after originally reporting it), he said somebody else would need to come to fix it. He came on 10 July and initially for an hour after he'd gone, all seemed good. However, we then realised that now neither the freezer or fridge worked. So, now more phone calls, and the engineer returned on 17 July. He said a replacement fridge freezer was required. On 21 July, this was confirmed in a text from UK Warranty. It said, someone would be in touch in 2 or 3 days. No one was. More phone calls followed. The story I get given each time is that the replacement team will ring either later that day or the next morning. They never do. On Friday 31 July, I made an official complaint to UK Warranty. Over the weekend, I then also complained to Marks Electrical about the warranty they had sold me. At 6pm on Tuesday 4 August, I received a text offering me a replacement appliance. The fridge freezer is just slightly different to the one we had, and would have been a five minute job for someone to find, but it had taken more than two weeks. Next day, I rang to accept, and asked when it would be delivered. I was told someone would ring me in 2 to 3 days. Of course, nobody did. Of course, every time I ring, I'm told someone will call me back. They never do. My understanding is that legally they should have resolved the issue under the warranty in a reasonable timeframe. No one would think seven weeks is a reasonable time to repair or replace an essential household item like a fridge freezer, and we still don’t have one, or a delivery date. They have offered no compensation. The process all the time though has felt like a very-well practiced formula of deliberate delay. I have continued also to complain to Marks Electrical, but they have not sorted it, and continue to sell these warranties.”

Posted 3 years ago

“We bought an American-style LG Fridge Freezer From Marks Electrical three years ago with an extended warranty managed by UK Warranty on behalf of Marks Electrical. They are the warranties that Marks Electrical continue to sell today. On Tuesday June 30 2020 (could not get through on the previous day), I got in contact with UK Warranty, because the freezer part had stopped on the weekend. We are still now in mid-August without a working Fridge Freezer. The past seven weeks have been one long litany of very poor customer service. Firstly, it’s very difficult getting in touch with UK warranty by phone. I’ve been cut off when waiting multiple times. On Mondays, I've never been able to get through. Secondly, when someone did come to look at the fridge freezer on 6 July (a week after originally reporting it), he said somebody else would need to come to fix it. He came on 10 July and initially for an hour after he'd gone, all seemed good. However, we then realised that now neither the freezer or fridge now worked. So, now more phone calls, and the engineer returned on 17 July. He said a replacement fridge freezer was required. On 21 July, this was confirmed in a text from UK Warranty. It said, someone would be in touch in 2 or 3 days. No one was. More phone calls followed. The story I get given each time is that the replacement team will ring either later that day or the next morning. They never do. On Friday 31 July, I made an official complaint to UK Warranty. Over the weekend, I then also complained to Marks Electrical about the warranty they had sold me. At 6pm on Tuesday 4 August, I received a text offering me a replacement appliance. The fridge freezer is just slightly different to the one we had, and would have been a five minute job for someone to find, but it had taken more than two weeks. Next day, I rang to accept, and asked when it would be delivered. I was told someone would ring me in 2 to 3 days. Of course, nobody did. Of course, every time I ring, I'm told someone will call me back. They never do. My understanding is that legally they should have resolved the issue under the warranty in a reasonable timeframe. No one would think seven weeks is a reasonable time to repair or replace an essential household item like a fridge freezer, and we still don’t have one, or a delivery date. They have offered no compensation. The process all the time though has felt like a very-well practiced formula of deliberate delay. I have continued also to complain to Marks Electrical, but they have not sorted it either, and continue to sell these warranties. So, now you know what to expect.”

Posted 3 years ago

“I purchased an Oven Hood Extractor from them on the 31st of December. I put the box in the kitchen and then waited for my electrician to be available to install. He unfortunately had to delay until the 31st of January. He opens the box and one corner is massively dented. I ring up Marks and the customer service team want absolutely nothing to do with me, saying I should have informed them straight away of the damage, which I would have was I to have noticed it. But I'm not in the habit of taking massive extractor hoods out of their boxes and checking it all over prior to the electrician installing (maybe I will going forward). After many emails back and forth and multiple phone calls I was fobbed off and given a number to ring at AEG (the wrong number) and have found out that I will have to pay £200 to get it repaired out of pocket. Bare in mind this is an item I purchased 1 month ago for £400 and hadn't touched other than the electrician taking it out of the box and finding the damage. How this company won a customer service award is beyond me and I really recommend people purchase their electrical goods from other retailers because if you have an issue and its not within their set of guidelines you may as well be talking to a brick wall. Its an expensive lesson to learn.”

Posted 4 years ago

“I have experienced the worst customer service from Mark Electricals.bought a cooker from them and purchased a 5 year parts and labour with it. Rang them to supply the spare cooker part.rang every week for 8 weeks even spoke to Charlotte to resolve this.Even e-mailed them without a response.they never phone you back when the manager says they will.The only way to send your complaint higher is by sending an e-mail directly to the customer service themselves which they never respond.You cannot even escalate this further to the head office as it's the same address. Rang every week and was told they are looking into this.after chasing them for 8 weeks was told that I had to pay for the parts even though I paid for the 5 years parts and labour.Really disappointed in the service,will never buy from them again.”

Posted 4 years ago

“Ordered a item on line failed delivery by dpd .long story shot promises of refund never happened and parcel under investigation excuses every time we will get back to you sir never happened.parcel under investigation for six weeks murder investigation are solved quicker.keep it marks electrical”

Posted 4 years ago

“DO NOT EVER USE THIS COMPANY - Customer Services are beyond exasperating and we have been left with a broken freezer for which we are legally entitled to a replacement but has not materialised. I have had to contact trading standards to try and get a resolution!!’”

Posted 4 years ago

“Terrible service and they don’t publish bad reviews you leave on their own website, only the good ones. I ordered a tumble dryer which was due to be delivered last Sunday. It wasn’t delivered so we called them to rearrange delivery to the following Tuesday...it wasn’t delivered, so we called them to arrange delivery to the following Friday...it wasn’t delivered! I asked for a refund on...when I called a few days later to check where my refund is they had no record of me asking for a refund. Today they have told me the refund will be processed, I asked for confirmation by email but haven’t had it....so still waiting on my £450 refund. Absolutely shocking service, DO NOT BUY FROM THEM”

Posted 4 years ago

“Horrific customer server. - Avoid, just buy elsewhere. Returns are a joke. Customer service never respond, Currently taking action to get my money back. Look at the other reviews almost all the reviews that involve customer service and returns are 1 star. They shipped me something broken, still trying to get my money back. Broken promises of calls back. No action. unbelievably bad.”

Posted 4 years ago

“was genuinely shocked with how bad this company is. Good prices... service absolutely abominable. And done right ride and unhelpful. Avoid avoid avoid!!!! I spent £2300 on a washing machine and an American Fridge Freezer The delivery drivers turned up took one look at my new house and said I can’t deliver this up those steps. I said “Sorry I’ve paid for a two man delivery.” Their answer we can only go up four steps... you’ve got 13. I said you are joking. He said not worth my job. I said I will help you there’s then three of us. He said if you slip you’ll sue me. I immediately rang Marks to be told they could take it back. But they would charge me £49.99 to take it back as I hadn’t read the small print !!!! What an absolute joke. I pointed out I hadn’t read the small print because I bought these items over the phone. At approx 5pm the night before delivery... The salesman on the phone told me nothing about this. Just asked how many steps I had. I told him. The drivers said the salesman just wants his commission and it happens all the time. The delivery was at the drivers discretion and they said no. They were adamant I had to pay them to take back their mistake. I was left with my Fridge Freezer on the side of the road out of its packaging in the pouring rain blocking the path next to a school whilst i waited for a work colleague to turn up whilst we lifted it up my front garden steps and in the door in one and a half minutes(we timed it) I am genuinely still shocked by this absolutely ridiculous situation that played out.”

Posted 4 years ago

“Experience was fine until 1 of the appliances I bought (Sharp Microwave) broke, fresh out of warranty. I contacted after sales and they replied that unfortunately I didn't have Extended warranty (which they never offered) and it's not worth repairing it, so I might as well buy a new one. I have contacted the Brand who told me to go back to the Retailer as there are consumer rights that I can appeal to. I've have no response yet but since their customer service has been mostly unhelpful, I've decided to write a review to make people aware of what might happen.”

Posted 4 years ago

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Marks Electrical is rated 4.6 based on 1,099 reviews