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Marks Electrical Reviews

4.6 Rating 1,099 Reviews

90 %

of reviewers recommend Marks Electrical

Company Reviews

About Marks Electrical:

Leicester based appliance retailer, always has good prices.

Visit Website

Phone:

0116 2 515 515

Location:

111-115 King Richards Road, Leicester United Kingdom
LE3 5QG

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Marks Electrical 1 star review on 1st March 2024

Marks Electrical 1 star review on 12th December 2023

Marks Electrical 1 star review on 30th November 2022

Marks Electrical 1 star review on 30th November 2022

Marks Electrical 5 star review on 14th November 2022

Marks Electrical 5 star review on 14th September 2022

Marks Electrical 5 star review on 18th August 2022

14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dishonest web site and disinterested staff. Claim to offer free delivery to mainland England, it's a lie, they don't. They also manage to stuff review sites with fantastic reviews, but for doing their job, nothing exceptional. Their prices aren't exceptional, many other on-line stores match price anyway so it's only their service which would make them worth dealing with and their service is disinterest. I wouldn't trust Trust Pilot review percentages, click on the 1 star ratings to see how they really treat customers. I highly recommend not using Marks Electrical.”

Posted 6 years ago

“Very poor customer service. I wasn't informed that I would be charged £49.99 for my oven to be collected but this would have been free if I'd have taken it myself. Not impressed!”

Posted 6 years ago

“HORRENDOUS CUSTOMER SERVICE!!! Although initial ordering process was easy the customer service since (having requested a replacement/refund of an item that does not work) has been painstakingly slow and resulted in Marks Electrical refusing to assist in any way. I bought a Miele vacuum cleaner but when I tried using it 3-4 weeks after purchase (only my cleaner had used it up to this point) I found it did not work at all on carpets. It merely pushed the dirt around forming clumps of debris. Having bought the item on 30/10/17 I contacted Miele direct on 23/11/17 who advised me to contact Marks Electrical. I have constantly chased Marks Electrical since then and was constantly fobbed off with excuses why they could not answer my questions/deal with the issue e.g. supervisor not at work for a few days, someone else dealing with it, waiting for a response from Miele... I was then told they would pick up the item but when I sought clarity re whether I would get a replacement or a refund they went quiet!!! Finally, after chasing again today 5/1/18 (6 weeks after initial contact) I was advised that as the vacuum had been used they could not refund or replace. How you can tell if a vacuum (or any appliance works) before you use it I'm not quite sure!! I am guessing that if you buy something from Marks that works and has no issues the customer experience will be fine but I have absolutely no confidence they will assist any customer who has a problem. I have only given 1 star because I have no option to give them none!! Extremely poor!!!”

Posted 6 years ago

“Reported faulty product instead of being sympathetic to the situation customer service manner was very poor and abrupt. Did Not expect this based on reviews but maybe when you buy from them it's different than when you have a problem.”

Posted 6 years ago

“I have Recently ordered a new fridge and cooker totally £2000 for our new kitchen from marks electrical initial good communication and easy to deal with i paid an additional £60 for professional delivery due to the size of the items. The 2 delivery men turned up asked for the front door to be taken off as they couldn't be bothered to unpack the items they then dragged in the fridge and damaged my brand new oak floor. When highlighted to Amy the so called manager her response is there is no prove the drivers did the damage and it should have been written on the delivery note ( im sure that would have made a lot of difference) even though both my uncle and the builder saw them do it and reported it straight away to Marks Electrical with pictures , Then on a call with Amy then decide to proportion blame on my uncle and said he did it pretty good customer service blame your customer . I now have to write to probably the elusive Mark Smithson owner of the company in regards compensating the cost to get my floor repaired which will cost around £1000. Stay well away from this company and be very wary on getting anything delivered they have basically come into my house , damaged my property then advised it was us that did it. Amy is the stated Manager of head office she pretty much dismissed everything i was saying . If anyone would like additional information about the experience we received including photos emails etc let me know, Avoid”

Posted 6 years ago

“We've had a truly awful experience with this company. Our purchase started out really well and just went down hill from there. The product arrived and even though I'd tried to purchase a gas hob I ended up receiving a hob set up for LPG. When I rang and spoke to someone about this, they told me that it was 'pot luck' whether you received an LPG or gas hob. We had the hob fitted, all of the gas jets had to be changed to make the hob compatible for gas. One of the burners was unable to be changed. A repair company were called in and a few new parts have had to ordered for our 'new' hob! I've written to Mark's Electrical about this utter farce and so far that haven't deigned to respond, this has been going on since 16th September. I'd steer well clear”

Posted 6 years ago

“Tried to order Rangemaster cooker and good. Spent ages deciding on models and when attempting to pay it would not proceed, the site stated they would only deliver to mainland England and parts of Wales. I live in Northumberland which is in mainland England. My email to customer services went unanswered. Waste of time, and if they don’t answer when I’m trying to spend money with them then god knows what they’re like if I had an issue with an order.”

Posted 6 years ago

“Absolutely terrible customer service - obnoxious person on the phone with no interest in helping me resolve a problem cause by a mistake made on the on-line order. Claiming I removed the two-man delivery from my order, I was spoken to aggressively and charged £50 when I cancelled the order. This was after two weeks of waiting for a fridge that didn't arrive in stock as promised, having to change my order - and then being spoken to aggressively by customer service person. I was stunned by the lack of help, empathy and customer care. They are poorly trained and seems to almost enjoy being unhelpful. Just awful.”

Posted 6 years ago

“over promise and under deliver, whole experience has been a shambles, delivery was wrong american fridge arrived damaged.and i have to chase and call never call back”

Posted 6 years ago

“After sales is appalling , order a next day delivery and get it three days later, following numerous phone calls and no compensation for days wasted waiting in for the delivery dates that the company sets .”

Posted 6 years ago

“I bought a fridge freezer that lasted 10 months....it now needs a new compressor. rang marks electricals and was told to get in touch with manufacturer. they are not liable for 10 month old faulty frige/freezers apparently”

Posted 6 years ago

“The worst customer service I have ever had. Dealt with mainly by Charlotte who never returned a phone call, I had to do all the chasing. Purchased over £1500 of goods the tumble dryer was faulty when delivered on Sunday took 3 days to get me a replacement informed Charlotte when you deliver must be 2 man job as it ad to go up a flight of stairs. Dryer arrived with one man only after me telling customer services at least 3 times to ensure they have 2 men to deliver?? Spoke to Charlotte who is obviously in the wrong job she shouted and was very aggressive and pretended not to know about my case even after me calling her and speaking to her at least 5-6 times. Sort your services out Mark I will be instagramming and blogging your poor service. Will never purchase again there are many electrical retailers out there who will provide a far better aftersales service if things go wrong.”

Posted 7 years ago

“If I could I would give no stars! I was delivered a damage washing machine, on reporting the damage I was told it would take a week to replace the damaged goods as no one was delivering in my area. I ended up ordering a new washing machine from a different company that was delivered the next day. Although I still had to wait a week for the damaged machine to be picked.”

Posted 7 years ago

“Having ordered a range cooker after seeing a video of a fully automatic timer, which was the main reason I ordered it, I found that this was not the case. I rang customer services, but since then the buck has been passed from them to the suppliers and back to them again. They say because the cooker isn't faulty they can't do anything about it!! They say they saw the video and can understand my dilemma, but still they will do nothing about it. The information also said that the shelves locked, which they didn't. They sent two sets of the wrong ones out to replace the ones I had until eventually they sent the correct ones. So the moral of this review is, DO NOT go on the description or demonstration video they give you of the appliance. It is best to go somewhere so you can see exactly what you are getting. I would not use this company again. They are very misleading.”

Posted 7 years ago

“Missed delivery damaged item Very poor service - use John Lewis price match! We ordered a top of the range Siemens dishwasher from them as they had it in stock we arranged delivery for 3-5pm. My wife booked a days holiday at 6pm we had heard nothing the delivery driver rang at 6:30 and delivered at 7:20pm no need for a days holiday! Then what do we find it's damaged! - eventually the discourteous customer services after saying why it wasn't her fault arrange an engineer to replace the damaged part (3 phone calls) - engineer rings, no part has been ordered! Another lost days holiday! A lodged a complaint and was assured a call - guess what... no call”

Posted 7 years ago

“The driver who delivered my washer-drier (Ashley) assaulted me in my own home. So far the company have been uncooperative about informing me what they have done to reprimand this incident and to protect future customers. The installation I paid for was not done on delivery, as the driver alleged a part was missing. When a second worker arrived after I had purchased the part, it turned out the old part was not missing after all. The second worker installed the machine, which was done badly so that the machine constantly filled with water. I asked for a third worker to be sent out to fix the problem. A third worker was sent out to fix the problem, and actually did not fix the problem so the waching machine continued to constantly fill with water. Eventually the manufacturer (indesit) was contacted and sent somebody out to fix the problem which was done effectively. However the company have yet to inform me what (if anything) they have done to reprimand the assault that the first worker (Ashley) committed, or what (if anything) they have done to protect future customers. An incompetent and dangerous company. Avoid at all costs.”

Posted 7 years ago

“Washing machine was not loaded onto the van!”

Posted 7 years ago

“Horrible. They confirmed delivery this morning and within that time slot cancelled it, moving delivery to another day. They refused to organise another driver/company to deliver today as promised.”

Posted 7 years ago

“I'm staggered what an awful service this company offers with none delivery of items, constant broken promises, unhelpful customer services team, never returning calls, being on placed on hold for a hour the list goes and I really don't to waste my time any longer with such a company. I would avoid this company at all costs they really aren't worth the hassle.”

Posted 7 years ago

“I bought the installation service when I bought my washer/dryer. When the driver/unqualified fitter had finished there was a leak but he refused to fix this. I had to call a plumber out to fix this costing me £75 and the company haven't even offered a contribution towards this. I was not going to risk them sending out another unqualified driver to fix this and waste more time, why couldn't the initial driver have done this if this was their solution??? The worst of it, they admitted their driver confirmed it was leaking before he left. Bunch of cowboys - don't bother with them.”

Posted 7 years ago

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Marks Electrical is rated 4.6 based on 1,099 reviews