Marks Electrical Reviews

Name: Marks Electrical
Rating: 4.50

4.5 Rating 1,133 Reviews

88 %

of reviewers recommend Marks Electrical

About Marks Electrical:

Leicester based appliance retailer, always has good prices.

Visit Website

Phone:

0116 2 515 515

Location:

111-115 King Richards Road, Leicester United Kingdom
LE3 5QG

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Marks Electrical 1 star review on 17th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware of this company it’s been an awful process dealing with them. Paid for an oven that they couldn’t fulfill the delivery date and after 4 phone calls I decided to go to another company that could honour delivery promise so cancelled my order with Jack who did nothing and another 4 calls later I’m still awaiting my refund so they have had nearly £800 of mine which now I have to wait another 5 working days for. Terrible customer service spoke to Andy in sales who was awful and couldn’t even give me a courtesy call to let me know what’s going on! AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

“We bought an American-style LG Fridge Freezer From Marks Electrical three years ago with an extended warranty managed by UK Warranty on behalf of Marks Electrical. They are the warranties that Marks Electrical continue to sell. On Tuesday June 30 (could not get through on the previous day), I got in contact with UK Warranty, because the freezer part had stopped on the weekend. We are still now in mid-August without a working Fridge Freezer. The past seven weeks have been one long litany of very poor customer service. Firstly, it’s very difficult getting in touch with UK warranty by phone. I’ve been cut off when waiting multiple times. Secondly, when someone did come to look at the fridge freezer on 6 July (a week after originally reporting it), he said somebody else would need to come to fix it. He came on 10 July and initially for an hour after he'd gone, all seemed good. However, we then realised that now neither the freezer or fridge worked. So, now more phone calls, and the engineer returned on 17 July. He said a replacement fridge freezer was required. On 21 July, this was confirmed in a text from UK Warranty. It said, someone would be in touch in 2 or 3 days. No one was. More phone calls followed. The story I get given each time is that the replacement team will ring either later that day or the next morning. They never do. On Friday 31 July, I made an official complaint to UK Warranty. Over the weekend, I then also complained to Marks Electrical about the warranty they had sold me. At 6pm on Tuesday 4 August, I received a text offering me a replacement appliance. The fridge freezer is just slightly different to the one we had, and would have been a five minute job for someone to find, but it had taken more than two weeks. Next day, I rang to accept, and asked when it would be delivered. I was told someone would ring me in 2 to 3 days. Of course, nobody did. Of course, every time I ring, I'm told someone will call me back. They never do. My understanding is that legally they should have resolved the issue under the warranty in a reasonable timeframe. No one would think seven weeks is a reasonable time to repair or replace an essential household item like a fridge freezer, and we still don’t have one, or a delivery date. They have offered no compensation. The process all the time though has felt like a very-well practiced formula of deliberate delay. I have continued also to complain to Marks Electrical, but they have not sorted it, and continue to sell these warranties.”

Helpful Report

Posted 4 years ago

“We bought an American-style LG Fridge Freezer From Marks Electrical three years ago with an extended warranty managed by UK Warranty on behalf of Marks Electrical. They are the warranties that Marks Electrical continue to sell today. On Tuesday June 30 2020 (could not get through on the previous day), I got in contact with UK Warranty, because the freezer part had stopped on the weekend. We are still now in mid-August without a working Fridge Freezer. The past seven weeks have been one long litany of very poor customer service. Firstly, it’s very difficult getting in touch with UK warranty by phone. I’ve been cut off when waiting multiple times. On Mondays, I've never been able to get through. Secondly, when someone did come to look at the fridge freezer on 6 July (a week after originally reporting it), he said somebody else would need to come to fix it. He came on 10 July and initially for an hour after he'd gone, all seemed good. However, we then realised that now neither the freezer or fridge now worked. So, now more phone calls, and the engineer returned on 17 July. He said a replacement fridge freezer was required. On 21 July, this was confirmed in a text from UK Warranty. It said, someone would be in touch in 2 or 3 days. No one was. More phone calls followed. The story I get given each time is that the replacement team will ring either later that day or the next morning. They never do. On Friday 31 July, I made an official complaint to UK Warranty. Over the weekend, I then also complained to Marks Electrical about the warranty they had sold me. At 6pm on Tuesday 4 August, I received a text offering me a replacement appliance. The fridge freezer is just slightly different to the one we had, and would have been a five minute job for someone to find, but it had taken more than two weeks. Next day, I rang to accept, and asked when it would be delivered. I was told someone would ring me in 2 to 3 days. Of course, nobody did. Of course, every time I ring, I'm told someone will call me back. They never do. My understanding is that legally they should have resolved the issue under the warranty in a reasonable timeframe. No one would think seven weeks is a reasonable time to repair or replace an essential household item like a fridge freezer, and we still don’t have one, or a delivery date. They have offered no compensation. The process all the time though has felt like a very-well practiced formula of deliberate delay. I have continued also to complain to Marks Electrical, but they have not sorted it either, and continue to sell these warranties. So, now you know what to expect.”

Helpful Report

Posted 4 years ago

“I purchased an Oven Hood Extractor from them on the 31st of December. I put the box in the kitchen and then waited for my electrician to be available to install. He unfortunately had to delay until the 31st of January. He opens the box and one corner is massively dented. I ring up Marks and the customer service team want absolutely nothing to do with me, saying I should have informed them straight away of the damage, which I would have was I to have noticed it. But I'm not in the habit of taking massive extractor hoods out of their boxes and checking it all over prior to the electrician installing (maybe I will going forward). After many emails back and forth and multiple phone calls I was fobbed off and given a number to ring at AEG (the wrong number) and have found out that I will have to pay £200 to get it repaired out of pocket. Bare in mind this is an item I purchased 1 month ago for £400 and hadn't touched other than the electrician taking it out of the box and finding the damage. How this company won a customer service award is beyond me and I really recommend people purchase their electrical goods from other retailers because if you have an issue and its not within their set of guidelines you may as well be talking to a brick wall. Its an expensive lesson to learn.”

Helpful Report

Posted 5 years ago

“I have experienced the worst customer service from Mark Electricals.bought a cooker from them and purchased a 5 year parts and labour with it. Rang them to supply the spare cooker part.rang every week for 8 weeks even spoke to Charlotte to resolve this.Even e-mailed them without a response.they never phone you back when the manager says they will.The only way to send your complaint higher is by sending an e-mail directly to the customer service themselves which they never respond.You cannot even escalate this further to the head office as it's the same address. Rang every week and was told they are looking into this.after chasing them for 8 weeks was told that I had to pay for the parts even though I paid for the 5 years parts and labour.Really disappointed in the service,will never buy from them again.”

Helpful Report

Posted 5 years ago

“Ordered a item on line failed delivery by dpd .long story shot promises of refund never happened and parcel under investigation excuses every time we will get back to you sir never happened.parcel under investigation for six weeks murder investigation are solved quicker.keep it marks electrical”

Helpful Report

Posted 5 years ago

“DO NOT EVER USE THIS COMPANY - Customer Services are beyond exasperating and we have been left with a broken freezer for which we are legally entitled to a replacement but has not materialised. I have had to contact trading standards to try and get a resolution!!’”

Helpful Report

Posted 5 years ago

“Terrible service and they don’t publish bad reviews you leave on their own website, only the good ones. I ordered a tumble dryer which was due to be delivered last Sunday. It wasn’t delivered so we called them to rearrange delivery to the following Tuesday...it wasn’t delivered, so we called them to arrange delivery to the following Friday...it wasn’t delivered! I asked for a refund on...when I called a few days later to check where my refund is they had no record of me asking for a refund. Today they have told me the refund will be processed, I asked for confirmation by email but haven’t had it....so still waiting on my £450 refund. Absolutely shocking service, DO NOT BUY FROM THEM”

Helpful Report

Posted 5 years ago

“Horrific customer server. - Avoid, just buy elsewhere. Returns are a joke. Customer service never respond, Currently taking action to get my money back. Look at the other reviews almost all the reviews that involve customer service and returns are 1 star. They shipped me something broken, still trying to get my money back. Broken promises of calls back. No action. unbelievably bad.”

Helpful Report

Posted 5 years ago

“was genuinely shocked with how bad this company is. Good prices... service absolutely abominable. And done right ride and unhelpful. Avoid avoid avoid!!!! I spent £2300 on a washing machine and an American Fridge Freezer The delivery drivers turned up took one look at my new house and said I can’t deliver this up those steps. I said “Sorry I’ve paid for a two man delivery.” Their answer we can only go up four steps... you’ve got 13. I said you are joking. He said not worth my job. I said I will help you there’s then three of us. He said if you slip you’ll sue me. I immediately rang Marks to be told they could take it back. But they would charge me £49.99 to take it back as I hadn’t read the small print !!!! What an absolute joke. I pointed out I hadn’t read the small print because I bought these items over the phone. At approx 5pm the night before delivery... The salesman on the phone told me nothing about this. Just asked how many steps I had. I told him. The drivers said the salesman just wants his commission and it happens all the time. The delivery was at the drivers discretion and they said no. They were adamant I had to pay them to take back their mistake. I was left with my Fridge Freezer on the side of the road out of its packaging in the pouring rain blocking the path next to a school whilst i waited for a work colleague to turn up whilst we lifted it up my front garden steps and in the door in one and a half minutes(we timed it) I am genuinely still shocked by this absolutely ridiculous situation that played out.”

Helpful Report

Posted 5 years ago

“Experience was fine until 1 of the appliances I bought (Sharp Microwave) broke, fresh out of warranty. I contacted after sales and they replied that unfortunately I didn't have Extended warranty (which they never offered) and it's not worth repairing it, so I might as well buy a new one. I have contacted the Brand who told me to go back to the Retailer as there are consumer rights that I can appeal to. I've have no response yet but since their customer service has been mostly unhelpful, I've decided to write a review to make people aware of what might happen.”

Helpful Report

Posted 5 years ago

“I am not happy with the service at all. The delivery men were very rude and abrupt. The customer service was even worse ( the lady called Georgina- very arrogant woman who doesn’t care about customer satisfaction at all) The products were sold in a misleading way. I will never choose to buy their products in the future.”

Helpful Report

Posted 6 years ago

“Absolutely shocking false advertising and ripped off to return the item i was duped into purchasing. I would deffo shop eleswhere as there overpriced use false adverts to make items look cheaper.”

Helpful Report

Posted 6 years ago

“My post is not going to be as good as the others. I had a very bad experience with Marks Electrical. Bought the very expensive oven just after Christmas, delivered next day, unfortunately it was faulty. It took few days to get the agreement to exchange for new one. I was informed that the waiting time is 8-14 days. Three weeks later no response. Got in touch with ME to be told that I have to wait another two weeks, two weeks later again- no communication. Rang again to hear that my oven wasn’t ordered till 23.01 - two weeks after the first phone call!!!! Now I have to wait another week... Customer service is very poor, no communication at all!!! That not everything I left feedback on ME website that was never published!!!!! Shocking”

Helpful Report

Posted 6 years ago

“Bought an item, selected delivery date, but due to work commitments, I couldn’t be in to take delivery..... they will not deliver to a safe place, or change delivery address, so your basically stuffed. I contacted customer service via email..... no answer. I phoned customer service on Tuesday, enquiring as to wether It was possible to arrange another delivery date, and was told they’d get back to me..... I heard nothing. I contacted customer service on Wednesday, and spoke with the same woman who told me she’d phone me back that day...... I heard nothing. Today, Thursday, I’ve received a text informing me that my money has been paid back into my account.... minus £50.00! The moral of the story is..... shop at a more reputable store who use a choice courier, as this outfit prey on the publics desire to buy goods cheaper......then after adding the requirement of a signature on receipt its £50.00 in their pocket should you not be in to take delivery..... easy money suckers!!”

Helpful Report

Posted 6 years ago

“Disgusting behaviour and awful service Driver made inappropriate comments to my partner as well as other issues. Avoid. Ordered a washing machine, 3 weeks of saying its due in any day i give up and order a different one. A week later it is due for delivery between a 2 hour slot. The driver then harasses me via calls text and voicemail an hour before and then says he isnt waiting a minute past the start of the delivery window, which was fine. Next thing my girlfriend is calling in tears saying he has made inappropriate comments and then asked if he could come in for dinner. My partner has aspergers and this is absolutely disgusting behaviour.”

Helpful Report

Posted 6 years ago

“Things are ok if there are no problems. If you have a problem Marks Electrical do not care. I bought a fridge/freezer with had 2 faults on from day one. After trying to get the manufacturer to repair for 8 months I formally complained to Marks Electrical who ignored my letter. When I spoke to customer services they informed me of what I needed to do to get a refund from the manufacturer! They then failed to pick the faulty item up. Customer Services lied twice about why they did not pick it up and said it was my fault! Eventually got it sorted. Will never use again and nor will any of my friends or family. Customer Services are a disgrace.”

Helpful Report

Posted 6 years ago

“Terrible customer service. They delivered a fridge that turned out to be faulty from the start. Then lied about contacting the manufacturer, Who they say needed to confirm it was faulty. I had to take matters into my own hands. The manufacturer confirmed that nobody from Mark Electrical had notified them of a fault. 5 weeks later I still have a faulty product sat in my house whilst they tell me that a replacement is now on back order! After 5 calls to Marks Electrical and 6 calls to Samsung, I finally got the manufacturer to sort it out! New fridge on its way in 10 more days That’s 6 weeks to sort out being delivered a faulty product. Simply discussing! DO NOT TRUST A WORD THEY SAY!”

Helpful Report

Posted 6 years ago

“Do not trust this website, you may receive a faulty goods, and hardly to get it to be refunded. There too many option for online shopping, for example www.ao.com, but definitely DO NOT SHOP FROM Marks Electrical Ltd”

Helpful Report

Posted 6 years ago

“Absolute Rip off, they don’t want to refund or replace faulty and damage item. Not good”

Helpful Report

Posted 6 years ago

Marks Electrical is rated 4.5 based on 1,133 reviews