Marks Electrical Reviews

Name: Marks Electrical
Rating: 4.48

4.5 Rating 1,142 Reviews

87 %

of reviewers recommend Marks Electrical

About Marks Electrical:

Leicester based appliance retailer, always has good prices.

Visit Website

Phone:

0116 2 515 515

Location:

111-115 King Richards Road, Leicester United Kingdom
LE3 5QG

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Marks Electrical 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reported faulty product instead of being sympathetic to the situation customer service manner was very poor and abrupt. Did Not expect this based on reviews but maybe when you buy from them it's different than when you have a problem.”

Helpful Report

Posted 8 years ago

“I have Recently ordered a new fridge and cooker totally £2000 for our new kitchen from marks electrical initial good communication and easy to deal with i paid an additional £60 for professional delivery due to the size of the items. The 2 delivery men turned up asked for the front door to be taken off as they couldn't be bothered to unpack the items they then dragged in the fridge and damaged my brand new oak floor. When highlighted to Amy the so called manager her response is there is no prove the drivers did the damage and it should have been written on the delivery note ( im sure that would have made a lot of difference) even though both my uncle and the builder saw them do it and reported it straight away to Marks Electrical with pictures , Then on a call with Amy then decide to proportion blame on my uncle and said he did it pretty good customer service blame your customer . I now have to write to probably the elusive Mark Smithson owner of the company in regards compensating the cost to get my floor repaired which will cost around £1000. Stay well away from this company and be very wary on getting anything delivered they have basically come into my house , damaged my property then advised it was us that did it. Amy is the stated Manager of head office she pretty much dismissed everything i was saying . If anyone would like additional information about the experience we received including photos emails etc let me know, Avoid”

Helpful Report

Posted 8 years ago

“We've had a truly awful experience with this company. Our purchase started out really well and just went down hill from there. The product arrived and even though I'd tried to purchase a gas hob I ended up receiving a hob set up for LPG. When I rang and spoke to someone about this, they told me that it was 'pot luck' whether you received an LPG or gas hob. We had the hob fitted, all of the gas jets had to be changed to make the hob compatible for gas. One of the burners was unable to be changed. A repair company were called in and a few new parts have had to ordered for our 'new' hob! I've written to Mark's Electrical about this utter farce and so far that haven't deigned to respond, this has been going on since 16th September. I'd steer well clear”

Helpful Report

Posted 8 years ago

“Tried to order Rangemaster cooker and good. Spent ages deciding on models and when attempting to pay it would not proceed, the site stated they would only deliver to mainland England and parts of Wales. I live in Northumberland which is in mainland England. My email to customer services went unanswered. Waste of time, and if they don’t answer when I’m trying to spend money with them then god knows what they’re like if I had an issue with an order.”

Helpful Report

Posted 8 years ago

“Absolutely terrible customer service - obnoxious person on the phone with no interest in helping me resolve a problem cause by a mistake made on the on-line order. Claiming I removed the two-man delivery from my order, I was spoken to aggressively and charged £50 when I cancelled the order. This was after two weeks of waiting for a fridge that didn't arrive in stock as promised, having to change my order - and then being spoken to aggressively by customer service person. I was stunned by the lack of help, empathy and customer care. They are poorly trained and seems to almost enjoy being unhelpful. Just awful.”

Helpful Report

Posted 8 years ago

“over promise and under deliver, whole experience has been a shambles, delivery was wrong american fridge arrived damaged.and i have to chase and call never call back”

Helpful Report

Posted 8 years ago

“After sales is appalling , order a next day delivery and get it three days later, following numerous phone calls and no compensation for days wasted waiting in for the delivery dates that the company sets .”

Helpful Report

Posted 8 years ago

“I bought a fridge freezer that lasted 10 months....it now needs a new compressor. rang marks electricals and was told to get in touch with manufacturer. they are not liable for 10 month old faulty frige/freezers apparently”

Helpful Report

Posted 8 years ago

“The worst customer service I have ever had. Dealt with mainly by Charlotte who never returned a phone call, I had to do all the chasing. Purchased over £1500 of goods the tumble dryer was faulty when delivered on Sunday took 3 days to get me a replacement informed Charlotte when you deliver must be 2 man job as it ad to go up a flight of stairs. Dryer arrived with one man only after me telling customer services at least 3 times to ensure they have 2 men to deliver?? Spoke to Charlotte who is obviously in the wrong job she shouted and was very aggressive and pretended not to know about my case even after me calling her and speaking to her at least 5-6 times. Sort your services out Mark I will be instagramming and blogging your poor service. Will never purchase again there are many electrical retailers out there who will provide a far better aftersales service if things go wrong.”

Helpful Report

Posted 8 years ago

“If I could I would give no stars! I was delivered a damage washing machine, on reporting the damage I was told it would take a week to replace the damaged goods as no one was delivering in my area. I ended up ordering a new washing machine from a different company that was delivered the next day. Although I still had to wait a week for the damaged machine to be picked.”

Helpful Report

Posted 8 years ago

“Having ordered a range cooker after seeing a video of a fully automatic timer, which was the main reason I ordered it, I found that this was not the case. I rang customer services, but since then the buck has been passed from them to the suppliers and back to them again. They say because the cooker isn't faulty they can't do anything about it!! They say they saw the video and can understand my dilemma, but still they will do nothing about it. The information also said that the shelves locked, which they didn't. They sent two sets of the wrong ones out to replace the ones I had until eventually they sent the correct ones. So the moral of this review is, DO NOT go on the description or demonstration video they give you of the appliance. It is best to go somewhere so you can see exactly what you are getting. I would not use this company again. They are very misleading.”

Helpful Report

Posted 8 years ago

“Missed delivery damaged item Very poor service - use John Lewis price match! We ordered a top of the range Siemens dishwasher from them as they had it in stock we arranged delivery for 3-5pm. My wife booked a days holiday at 6pm we had heard nothing the delivery driver rang at 6:30 and delivered at 7:20pm no need for a days holiday! Then what do we find it's damaged! - eventually the discourteous customer services after saying why it wasn't her fault arrange an engineer to replace the damaged part (3 phone calls) - engineer rings, no part has been ordered! Another lost days holiday! A lodged a complaint and was assured a call - guess what... no call”

Helpful Report

Posted 8 years ago

“The driver who delivered my washer-drier (Ashley) assaulted me in my own home. So far the company have been uncooperative about informing me what they have done to reprimand this incident and to protect future customers. The installation I paid for was not done on delivery, as the driver alleged a part was missing. When a second worker arrived after I had purchased the part, it turned out the old part was not missing after all. The second worker installed the machine, which was done badly so that the machine constantly filled with water. I asked for a third worker to be sent out to fix the problem. A third worker was sent out to fix the problem, and actually did not fix the problem so the waching machine continued to constantly fill with water. Eventually the manufacturer (indesit) was contacted and sent somebody out to fix the problem which was done effectively. However the company have yet to inform me what (if anything) they have done to reprimand the assault that the first worker (Ashley) committed, or what (if anything) they have done to protect future customers. An incompetent and dangerous company. Avoid at all costs.”

Helpful Report

Posted 8 years ago

“Washing machine was not loaded onto the van!”

Helpful Report

Posted 8 years ago

“Horrible. They confirmed delivery this morning and within that time slot cancelled it, moving delivery to another day. They refused to organise another driver/company to deliver today as promised.”

Helpful Report

Posted 9 years ago

“I'm staggered what an awful service this company offers with none delivery of items, constant broken promises, unhelpful customer services team, never returning calls, being on placed on hold for a hour the list goes and I really don't to waste my time any longer with such a company. I would avoid this company at all costs they really aren't worth the hassle.”

Helpful Report

Posted 9 years ago

“I bought the installation service when I bought my washer/dryer. When the driver/unqualified fitter had finished there was a leak but he refused to fix this. I had to call a plumber out to fix this costing me £75 and the company haven't even offered a contribution towards this. I was not going to risk them sending out another unqualified driver to fix this and waste more time, why couldn't the initial driver have done this if this was their solution??? The worst of it, they admitted their driver confirmed it was leaking before he left. Bunch of cowboys - don't bother with them.”

Helpful Report

Posted 9 years ago

“I bought a Fridgemaster fridge online from this company for £209. The first fridge that was delivered, the door kept falling off. That fridge was replaced without any quibble by Marks Electrical and a replacementdelivered. 8 months later the fridge started to fail. I called Marks Electricals and they gave me the number to call Fridgemaster and get an engineer out. The engineer said the door on this fridge was also faulty and had come away from the fridge housing, he also told the fridge had been dropped from some height and was damaged. This meant my warranty was null and void and now Marks Electrical are refusing to do anything to replace or repair my fridge because I accepted a faulty item and then took 8 months to realise it was faulty! If I had know it was faulty I would not have accepted it, obviously, given I had returned an earlier fridge. Given I couldn't pick the fridge up, it seems obvious that I could not have dropped it. Buyer beware, I have been sold faulty goods and have no recourse to consumer law to put it right. Be very careful what you buy from this company.”

Helpful Report

Posted 9 years ago

“appalling customer service. been chasing refund since 22nd march. now 4th may. office girls never at their desk, rude, never call you back. I don't think we'll ever get the refund. made 13 communications about this refund to date. NEVER buy from them. they don't deserve to be in business.”

Helpful Report

Posted 9 years ago

“Nearly ruined our Christmas. Ordered in November with a promise the cooker was in stock and it would be delivered before Christmas. When delivery day came it turned out it wasn’t in stock, leaving us just a few days to source another cooker with 12 guests due on Christmas day!!! Absolute nightmare; communication and customer service were awful. Got a full refund in the end.”

Helpful Report

Posted 9 years ago

Marks Electrical is rated 4.5 based on 1,142 reviews