Marks Electrical Reviews

Name: Marks Electrical
Rating: 4.50

4.5 Rating 1,133 Reviews

88 %

of reviewers recommend Marks Electrical

About Marks Electrical:

Leicester based appliance retailer, always has good prices.

Visit Website

Phone:

0116 2 515 515

Location:

111-115 King Richards Road, Leicester United Kingdom
LE3 5QG

Write Your review

Tell us how Marks Electrical made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks Electrical 1 star review on 17th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had such bad customer service!! Ordered a fridge freezer it was over 4 hours late (didn't even call to tell me that they was running late I had to contact you) Then when it finally turns up its the wrong item!! The driver tells me to keep it as I have all my food outside (half we had to throw away as it was out for to long) and we have a 1 year old so we need food!! Then a girl from " Customer Services" (I wouldn't call it that as she had NO CS skills) calls me trying to catch me out the see if I would admit if I had received the wrong product!! The started telling me we needed to pay the difference....... Excuse me you delivered the wrong items 4 hours late and you are putting this on me!!!!!!!! Then she tells me I signed for the incorrect item so I have to pay!! I then made it clear that the driver stated we could have it and wrote on the form that it was ok, then I signed!! She then said she needs to check and go to the warehouse...... like I was lying!! I heard nothing for over a week then she calls me last week telling me you will be collecting the fridge freezer and I will have to remove it..... Nooooo way...... After more attitude from the same girl I got her to agree to me keeping it and the food in and the driver to wait till I remove the food as I wasn't going to throw away more food. Craig the delivery driver today was great and so helpful. And the CS advisor today was fab (can't remember her name) but she was so much better and understanding. I know the fridge that was delivered was wrong and very expensive but it was second hand now for all the drama I'm surprised we wasn't allowed to keep it!!!! Anyway completely disappointed and everything was a joke from begging to end. NO communication and wrong item and I have lost a lot of food and have a rip in my Lino now from all off this!!!! Beyond a joke”

Helpful Report

Posted 9 years ago

“Great until there was a problem then couldn't even be bothered to take my details to sort out my issues, I have spent a few thousand pounds with these guys but no more, shame really as the aftersales lets them Down”

Helpful Report

Posted 9 years ago

“I had a terrible experience with this company recently. They missed the delivery of my washer dryer (I live in central London), so I called them up to discuss options. The customer service lady Amy was rude and defensive about the company's failure, and upon finding nothing suitable, I asked to cancel my order. 5 minutes later I change my mind and reached Amy again, and asked her to undo the cancellation and pencil in a redelivery. It turns out this was ignored too. I have never had a company service representative carry out a petty "screw over", but I've had it. This company won't be getting my business any more.”

Helpful Report

Posted 10 years ago

“Driver very rude said didn't have time to help me get the item in my house not happy”

Helpful Report

Posted 10 years ago

“Very rude customer services item never turned up!!!!!”

Helpful Report

Posted 10 years ago

“Still waiting on a refund after a two month saga concerning a cooker splash back. customer service is awful and doesn't seem to have a clue what's going on. Would never use again.”

Helpful Report

Posted 10 years ago

“Bought an oven 2.5 years ago. After the first 12 months it broke. 12 months on the same thing has happened. Tried to claim under the sales of goods act. Not only was this company of no help whats so ever leaving me with a 5 an 1 year child to feed without an oven, but the customer service woman was rude abrupt, lacking empathy to my situation and actually had the cheek to say 2.5 years for a cooker is good. What an awful company! Wont ever spend my hard earned money with this company ever again! Complete disappointment!”

Helpful Report

Posted 10 years ago

“Marks Electrical changed the delivery address on my order without authorisation, confirmation or request from me to do so. They attempted to deliver to the wrong address and then also attempted to blame me for the error. They were of no help in resolving the issue - I had to suffer by making myself available on another day for them to re-deliver. Customer service is a joke.”

Helpful Report

Posted 10 years ago

“Disgraceful customer service. Offered not tolerance whatsoever to a complaint of an order they failed to process correctly. After telephoning them at 9am to confirm next day delivery, they said they couldn't as they'd given away that space on the van. They then put then phone on the side so as not to have to listen to our justified complaint. DISGRACEFUL.”

Helpful Report

Posted 10 years ago

“constantly changed the due date. No response from the company. It is coming to a month now! I have a claim in with paypal. There was no mention that the item was out of stock! No apology. I really need a freezer! We are both OAP. The company does not care!”

Helpful Report

Posted 10 years ago

“words cannot describe how poor ended up cancelling order no returned calls, never informed of order status, on hold for half hour or more with no answer. my worst internet shopping experience to date. Written on Unbeatable.co.uk by s gilkes”

Helpful Report

Posted 13 years ago

Marks Electrical is rated 4.5 based on 1,133 reviews