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Marks Electrical Reviews

4.6 Rating 1,099 Reviews

90 %

of reviewers recommend Marks Electrical

Company Reviews

About Marks Electrical:

Leicester based appliance retailer, always has good prices.

Visit Website

Phone:

0116 2 515 515

Location:

111-115 King Richards Road, Leicester United Kingdom
LE3 5QG

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Marks Electrical 1 star review on 1st March 2024

Marks Electrical 1 star review on 12th December 2023

Marks Electrical 1 star review on 30th November 2022

Marks Electrical 1 star review on 30th November 2022

Marks Electrical 5 star review on 14th November 2022

Marks Electrical 5 star review on 14th September 2022

Marks Electrical 5 star review on 18th August 2022

14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Fridgemaster fridge online from this company for £209. The first fridge that was delivered, the door kept falling off. That fridge was replaced without any quibble by Marks Electrical and a replacementdelivered. 8 months later the fridge started to fail. I called Marks Electricals and they gave me the number to call Fridgemaster and get an engineer out. The engineer said the door on this fridge was also faulty and had come away from the fridge housing, he also told the fridge had been dropped from some height and was damaged. This meant my warranty was null and void and now Marks Electrical are refusing to do anything to replace or repair my fridge because I accepted a faulty item and then took 8 months to realise it was faulty! If I had know it was faulty I would not have accepted it, obviously, given I had returned an earlier fridge. Given I couldn't pick the fridge up, it seems obvious that I could not have dropped it. Buyer beware, I have been sold faulty goods and have no recourse to consumer law to put it right. Be very careful what you buy from this company.”

Posted 7 years ago

“appalling customer service. been chasing refund since 22nd march. now 4th may. office girls never at their desk, rude, never call you back. I don't think we'll ever get the refund. made 13 communications about this refund to date. NEVER buy from them. they don't deserve to be in business.”

Posted 8 years ago

“Nearly ruined our Christmas. Ordered in November with a promise the cooker was in stock and it would be delivered before Christmas. When delivery day came it turned out it wasn’t in stock, leaving us just a few days to source another cooker with 12 guests due on Christmas day!!! Absolute nightmare; communication and customer service were awful. Got a full refund in the end.”

Posted 8 years ago

“AVOID DOING ANY BUSINESS WITH THIS COMPANY!!!! We purchased a Belling Range cooker costing £949.00 from these people, when it arrived it was not the Cooker we had ordered. It did not match the photo on the web site, We found out from belling that this model was an older version not the new one advertised. We contacted Marks Electrical and spoke to a lady at customer services who, when we told her of the problem instantly had a huge chip on her shoulder when we asked for a refund. The customer service of this lady was appalling, there was no need for the attitude we received from her. They arranged collection for 2 days later and told us we could only receive a refund 2-3 working days after they received the cooker in good order. We took many photos of the cooker and when the guys came to collect we made them sign the receipt of collection to say it left us in good order which they were very reluctant to do. 3 days passed and still no refund, so we phone again. This time we speak to another lady, who informs us that it was not 2-3 working day for a refund it was 3-5 working days! So again we wait. When I call on the 5th day I am told at 1pm that the day is far from over and that I am assured by her my refund is on its way. We are now on day 6. I ring in the morning and speak to the ever so lovely first lady again. Who says my refund should be with me by now!!!??? She tells me she will find out what has happened and call me straight back (surprise surprise, she doesn't). So I phone again, the person I dealt with again tries to tell me Paypal is down and she can see they have tried to refund me but couldn't. So while on phone I check Paypal, all working fine now I inform her. Apparently she can't refund me as she is not authorised. so I ask to speak to someone who is, shockingly they are all in meeting for the rest of the day!! As we are heading into Easter Weekend my apparent refund is now due Tuesday of next week, another 5 days away!!! I have had to open a dispute with Paypal in order to recover my money I have an extremely large family (me my husband and 6 daughters) and no cooker for what it looks to be for the foreseeable future!! THEIR CUSTOMER SERVICE IS NONE EXISTENT, AVOID THEM LIKE THE PLAGUE!!!!”

Posted 8 years ago

“AVOID DOING ANY BUSINESS WITH THIS COMPANY!!!! We purchaced a Belling Range cooker costing £949.00 from these people, when it arrived it was not the Cooker we had ordered. It did not match the photo on the website, We found out from belling that this model was an older version not the new one advertised. We contacted Marks Electrical and spoke to Lara at customer services who, when we told her of the problem instantly had a huge chip on her shoulder when we asked for a refund. The customer service of this lady was apaulling, there was no need for the attitude we received from her. They arranded collection for 2 days later and told us we could only receive a refund 2-3 working days after they received the cooker in good order. We took many photos of the cooker and when the guys came to collect we made them sign the reciept of collection to say it left us in good order which they were very reluctant to do. 3 days passed and still no refund, so we phone again. This time we speak to Charlotte, who informs us that it was not 2-3 working dasy for a refund it was 3-5 working days! So again we wait. When i call on the 5th day i am told at 1pm that the day is far from over and that i am assured by charlotte my refund is on its way. We are now on day 6. I ring in the morning and speak to the ever so lovely Lara again. Who says my refund should be with me by now!!!??? She tells me she will find out what has happened and call me straight back (suprise suprise, she doesn't). So i phone again, Charlotte again tries to tell me paypal is down and she can see they have tried to refund me but couldnt. So while on phone I check Paypal, all working fine now i inform her. Apparently she can't refund me as she is not autherised. so i ask to speak to someone who is, shockingly they are all in meeting for the rest of the day!! As we are heading into Easter Weekend my aparent refund is now due Tuesday of next week, another 5 days away!!! I have had to open a dispute with paypal in order to recover my money I have an extreamly large family (me my husband and 6 daughters) and no cooker for what it looks to be for the forseeable future!! THESE PEOPLE ARE CON ARTISTS, THEIR CUSTOMER SERVICE IS NONE EXSISTENT, AVOID THEM LIKE THE PLAGUE!!!!”

Posted 8 years ago

“Future customers to aware that you cannot chose the time and date of your delivery! I've never heard of such a thing! At a time when so many companies offer collection points in recognition that people do work, this company seems only to be set up for people who can be at home with one day's notice!”

Posted 8 years ago

“Ordered and paid for my Fridgefreezer Monday evening, phoned Marks electrical Tuesday morning to confirm delivery time, was offered delivery the same day after 2.00pm, Great! I was going to be contacted at 12.00pm to be given a 2 hour time slot, I was also emailed to let me know my old appliance had to be disconnected and outside for collection. No time slot was given by 1.00pm, we emptied our old Fridgefreezer so we have food piled on work tops, then my husband (68) and I (64) drag the old appliance outside and wait! No contact by Marks electrical by 2.15 so I give them a call only to be told by the salesman who offered me same day delivery that and I quote " it wouldn't fit on the van, the van was too heavy" can we deliver tomorrow! I said no, I have a Fridgefreezer on the drive and food going off in the kitchen, his only excuse was it was his fault, a derisory offer of compensation (5%) which wouldn't cover the cost of the ruined food was only made when I asked! Needless to say I cancelled the order and requested my payment be refunded straight away as I needed to source another appliance, they seem to be able to take the payment for an item immediately but a week on an I am still waiting for my refund! A call to customer services to chase it up revealed the super salesman had somehow pushed the wrong button and my refund had not been processed, what a surprise. I now have my identical new Fridgefreezer from a reliable company who did a price match with Marks electrical only to find that they didn't actually have any in stock till February, so I didn't stand much chance of getting mine any time soon. I hope no one else has the same problems as me and if you do don't expect them to be resolved properly or get your money back quickly!”

Posted 8 years ago

“I purchased 20 appliances for some new properties. The items were booked out for delivery but the driver refused to off load them as he was not prepared to park his van on a driveway where we have several deliveries being off loaded daily. They provided a date for re-delivery but decided not to come and emailed me saying the items were not in stock any more. After waiting for 3 weeks I was told would get the delivery but they could not tell me the time until 7.30pm. True to their word they did but the delivery was for the following morning at 7.00am before my building site opens. The dilemma was their offices were closed before 7.30 and open at 9.00. So I could not let them know t was inconvenient. I asked them if they felt this was fair trading and they said it was. I rest my case!”

Posted 8 years ago

“Disappointed. Bewildered. The service dishonest. Bought finance assuming that the decision will be made instantly , however, after I went through application process was told I will be contacted in future regarding my application. Now I am confused: can not buy from somewhere else as already agreed to this one and do not know how long my application process will take. Now I feel down and unhappy with regret”

Posted 8 years ago

“Had such bad customer service!! Ordered a fridge freezer it was over 4 hours late (didn't even call to tell me that they was running late I had to contact you) Then when it finally turns up its the wrong item!! The driver tells me to keep it as I have all my food outside (half we had to throw away as it was out for to long) and we have a 1 year old so we need food!! Then a girl from " Customer Services" (I wouldn't call it that as she had NO CS skills) calls me trying to catch me out the see if I would admit if I had received the wrong product!! The started telling me we needed to pay the difference....... Excuse me you delivered the wrong items 4 hours late and you are putting this on me!!!!!!!! Then she tells me I signed for the incorrect item so I have to pay!! I then made it clear that the driver stated we could have it and wrote on the form that it was ok, then I signed!! She then said she needs to check and go to the warehouse...... like I was lying!! I heard nothing for over a week then she calls me last week telling me you will be collecting the fridge freezer and I will have to remove it..... Nooooo way...... After more attitude from the same girl I got her to agree to me keeping it and the food in and the driver to wait till I remove the food as I wasn't going to throw away more food. Craig the delivery driver today was great and so helpful. And the CS advisor today was fab (can't remember her name) but she was so much better and understanding. I know the fridge that was delivered was wrong and very expensive but it was second hand now for all the drama I'm surprised we wasn't allowed to keep it!!!! Anyway completely disappointed and everything was a joke from begging to end. NO communication and wrong item and I have lost a lot of food and have a rip in my Lino now from all off this!!!! Beyond a joke”

Posted 8 years ago

“Great until there was a problem then couldn't even be bothered to take my details to sort out my issues, I have spent a few thousand pounds with these guys but no more, shame really as the aftersales lets them Down”

Posted 8 years ago

“I had a terrible experience with this company recently. They missed the delivery of my washer dryer (I live in central London), so I called them up to discuss options. The customer service lady Amy was rude and defensive about the company's failure, and upon finding nothing suitable, I asked to cancel my order. 5 minutes later I change my mind and reached Amy again, and asked her to undo the cancellation and pencil in a redelivery. It turns out this was ignored too. I have never had a company service representative carry out a petty "screw over", but I've had it. This company won't be getting my business any more.”

Posted 8 years ago

“Driver very rude said didn't have time to help me get the item in my house not happy”

Posted 9 years ago

“Very rude customer services item never turned up!!!!!”

Posted 9 years ago

“Still waiting on a refund after a two month saga concerning a cooker splash back. customer service is awful and doesn't seem to have a clue what's going on. Would never use again.”

Posted 9 years ago

“Bought an oven 2.5 years ago. After the first 12 months it broke. 12 months on the same thing has happened. Tried to claim under the sales of goods act. Not only was this company of no help whats so ever leaving me with a 5 an 1 year child to feed without an oven, but the customer service woman was rude abrupt, lacking empathy to my situation and actually had the cheek to say 2.5 years for a cooker is good. What an awful company! Wont ever spend my hard earned money with this company ever again! Complete disappointment!”

Posted 9 years ago

“Marks Electrical changed the delivery address on my order without authorisation, confirmation or request from me to do so. They attempted to deliver to the wrong address and then also attempted to blame me for the error. They were of no help in resolving the issue - I had to suffer by making myself available on another day for them to re-deliver. Customer service is a joke.”

Posted 9 years ago

“Disgraceful customer service. Offered not tolerance whatsoever to a complaint of an order they failed to process correctly. After telephoning them at 9am to confirm next day delivery, they said they couldn't as they'd given away that space on the van. They then put then phone on the side so as not to have to listen to our justified complaint. DISGRACEFUL.”

Posted 9 years ago

“constantly changed the due date. No response from the company. It is coming to a month now! I have a claim in with paypal. There was no mention that the item was out of stock! No apology. I really need a freezer! We are both OAP. The company does not care!”

Posted 9 years ago

“words cannot describe how poor ended up cancelling order no returned calls, never informed of order status, on hold for half hour or more with no answer. my worst internet shopping experience to date. Written on Unbeatable.co.uk by s gilkes”

Posted 12 years ago

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Marks Electrical is rated 4.6 based on 1,099 reviews