Marks Electrical Reviews

Name: Marks Electrical
Rating: 4.50

4.5 Rating 1,133 Reviews

88 %

of reviewers recommend Marks Electrical

About Marks Electrical:

Leicester based appliance retailer, always has good prices.

Visit Website

Phone:

0116 2 515 515

Location:

111-115 King Richards Road, Leicester United Kingdom
LE3 5QG

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Marks Electrical 1 star review on 17th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service - poor delivery experience- poor customer service - very poor after service - appears to be all about selling - not sure how they get away with it.”

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Posted 6 years ago

“A WARNING about this company! When searching for a range style cooker Marks Electrical came out on top for price, I believe there is a reason for that! The sales team were great but the after sales team were the worst I have come across. They advertise £75 cash back, I have never received a PENNY! Its not just the fact that both cooker and hood arrived damaged but upon approaching the company about this no one returned my emails! After constant attempts to get some response i finally get an admission that the hood is damaged and am told they will refund me £7. They state that I need to provide them with the serial number of the cooker and they will have the relevant parts replaced, which I provide. I asked if these products were factory seconds and I got no response once again! Two months pass and no parts arrive. After numerous attempts to contact them I decide to ring them once again and they tell me because I did contact them quick enough they will not do anything about the damaged £850+ cooker. POOR AT BEST CUSTOMER SERVICE - NO CONTACT-CASH BACK A CON! - DAMAGED PRODUCTS-MOST LIKELY FACTORY SECONDS- do not buy from this company UNLESS YOU WANT TO BE PROVIDED WITH SUB QUALITY DAMAGED PRODUCTS THAT THIS COMPANY WILL TAKE NO RESPONSIBILITY FOR!!!!!”

Helpful Report

Posted 6 years ago

“on delivery of Samsung washer the person who deliver it by accident scratch the filter door at the bottom of the machine phoned up and they wanted me to send photo of damage. but my phone is broken and can not send photo even though I have it in my phone but cant send . all I wanted them to do is simply send the new door through the post. as I have no reason to lie over this . I understand about the photo haven't to be sent. but being trying to tell the m about my phone having problems . I am quite will for some one to come and check this out . and did show other delivery men after the first one cords two leaks under sink that they came and fixed . I think the least they could do is send a filter door in the post to me to fix the damage that they done . in first place . if not solved I will be telling my friends about this on facebook .”

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Posted 6 years ago

“Office staff terrible unhelpful and brash don't know know They call it customer service terrible phone manner... Avoid”

Helpful Report

Posted 6 years ago

“Bought a washing machine and paid for installation/disposal of old machine. Delivery crew left wooden kitchen floor with nasty scratch and then blamed me! Insinuated floor was already damaged. Offered £50 goodwill gesture. Very cross and angry as I was made out to be the liar!!”

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Posted 6 years ago

“Awful experience from start to end”

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Posted 6 years ago

“Would have given no stars, but that wasn’t an option. Couldn’t fault the delivery, ordered Friday 5.30pm delivered Monday 7.30am. However, following a text from my bank it transpired they’d taken the payment 3 times - over £2.5k. Customer Services were rude with no apology for the inconvenience. I insisted a refund that day, but with possible bank charges for going into an unauthorised overdraft, Marks Electrical refused to cover - even though it could take 24hours for the money to hit by account. Won’t be using this company again”

Helpful Report

Posted 6 years ago

“Disgusting incompetent emperors new clothes company. The machine is not faulty though their technician claimed it was the following day because he was too lazy to check the waste pipe under the sink even though he did take a look... Today a real professional turned up and zoomed in on the source of the reason why the machine is not draining. The blanking plug had not been removed during installation. I require compensation and refund for the exhorbitant installation fee.”

Marks Electrical 1 star review on 18th June 2018

Helpful Report

Posted 6 years ago

“Appalling customer service. Cowboys. Marks Electrical want your money. I was sold faulty Samsung washing machine and expected to drain it myself before they would consider removing.”

Helpful Report

Posted 7 years ago

“Given a two hour time slot for them to arrive nearly two hours early and blame me for not being there. Apparently they spoke to me and I agreed they could come early?? I certainly didn't speak or agree. Shocking customer service when I phoned to sort it out. There was no attempt to rearrange delivery just a massive blame game "it's your fault", so I had no choice but to cancel at a cost of £49.99. You've been warned!!!”

Helpful Report

Posted 7 years ago

“We was placing an order online a few minutes ago for Hoover DWFT413AH8 which said on the website we would get a 10% discount at checkout which it did we then added a warranty to it. We quickly looked at the terms and on returning to the basket they had removed the 10% discount. We phoned the company but all he said was it’s not appearing now and o don’t have a time machine very very disappointed with this company they obviously make so much money they can turn customers away would not recommend such a company to anyone”

Helpful Report

Posted 7 years ago

“Dishonest web site and disinterested staff. Claim to offer free delivery to mainland England, it's a lie, they don't. They also manage to stuff review sites with fantastic reviews, but for doing their job, nothing exceptional. Their prices aren't exceptional, many other on-line stores match price anyway so it's only their service which would make them worth dealing with and their service is disinterest. I wouldn't trust Trust Pilot review percentages, click on the 1 star ratings to see how they really treat customers. I highly recommend not using Marks Electrical.”

Helpful Report

Posted 7 years ago

“Very poor customer service. I wasn't informed that I would be charged £49.99 for my oven to be collected but this would have been free if I'd have taken it myself. Not impressed!”

Helpful Report

Posted 7 years ago

“HORRENDOUS CUSTOMER SERVICE!!! Although initial ordering process was easy the customer service since (having requested a replacement/refund of an item that does not work) has been painstakingly slow and resulted in Marks Electrical refusing to assist in any way. I bought a Miele vacuum cleaner but when I tried using it 3-4 weeks after purchase (only my cleaner had used it up to this point) I found it did not work at all on carpets. It merely pushed the dirt around forming clumps of debris. Having bought the item on 30/10/17 I contacted Miele direct on 23/11/17 who advised me to contact Marks Electrical. I have constantly chased Marks Electrical since then and was constantly fobbed off with excuses why they could not answer my questions/deal with the issue e.g. supervisor not at work for a few days, someone else dealing with it, waiting for a response from Miele... I was then told they would pick up the item but when I sought clarity re whether I would get a replacement or a refund they went quiet!!! Finally, after chasing again today 5/1/18 (6 weeks after initial contact) I was advised that as the vacuum had been used they could not refund or replace. How you can tell if a vacuum (or any appliance works) before you use it I'm not quite sure!! I am guessing that if you buy something from Marks that works and has no issues the customer experience will be fine but I have absolutely no confidence they will assist any customer who has a problem. I have only given 1 star because I have no option to give them none!! Extremely poor!!!”

Helpful Report

Posted 7 years ago

“Reported faulty product instead of being sympathetic to the situation customer service manner was very poor and abrupt. Did Not expect this based on reviews but maybe when you buy from them it's different than when you have a problem.”

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Posted 7 years ago

“I have Recently ordered a new fridge and cooker totally £2000 for our new kitchen from marks electrical initial good communication and easy to deal with i paid an additional £60 for professional delivery due to the size of the items. The 2 delivery men turned up asked for the front door to be taken off as they couldn't be bothered to unpack the items they then dragged in the fridge and damaged my brand new oak floor. When highlighted to Amy the so called manager her response is there is no prove the drivers did the damage and it should have been written on the delivery note ( im sure that would have made a lot of difference) even though both my uncle and the builder saw them do it and reported it straight away to Marks Electrical with pictures , Then on a call with Amy then decide to proportion blame on my uncle and said he did it pretty good customer service blame your customer . I now have to write to probably the elusive Mark Smithson owner of the company in regards compensating the cost to get my floor repaired which will cost around £1000. Stay well away from this company and be very wary on getting anything delivered they have basically come into my house , damaged my property then advised it was us that did it. Amy is the stated Manager of head office she pretty much dismissed everything i was saying . If anyone would like additional information about the experience we received including photos emails etc let me know, Avoid”

Helpful Report

Posted 7 years ago

“We've had a truly awful experience with this company. Our purchase started out really well and just went down hill from there. The product arrived and even though I'd tried to purchase a gas hob I ended up receiving a hob set up for LPG. When I rang and spoke to someone about this, they told me that it was 'pot luck' whether you received an LPG or gas hob. We had the hob fitted, all of the gas jets had to be changed to make the hob compatible for gas. One of the burners was unable to be changed. A repair company were called in and a few new parts have had to ordered for our 'new' hob! I've written to Mark's Electrical about this utter farce and so far that haven't deigned to respond, this has been going on since 16th September. I'd steer well clear”

Helpful Report

Posted 7 years ago

“Tried to order Rangemaster cooker and good. Spent ages deciding on models and when attempting to pay it would not proceed, the site stated they would only deliver to mainland England and parts of Wales. I live in Northumberland which is in mainland England. My email to customer services went unanswered. Waste of time, and if they don’t answer when I’m trying to spend money with them then god knows what they’re like if I had an issue with an order.”

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Posted 7 years ago

“Absolutely terrible customer service - obnoxious person on the phone with no interest in helping me resolve a problem cause by a mistake made on the on-line order. Claiming I removed the two-man delivery from my order, I was spoken to aggressively and charged £50 when I cancelled the order. This was after two weeks of waiting for a fridge that didn't arrive in stock as promised, having to change my order - and then being spoken to aggressively by customer service person. I was stunned by the lack of help, empathy and customer care. They are poorly trained and seems to almost enjoy being unhelpful. Just awful.”

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Posted 7 years ago

“over promise and under deliver, whole experience has been a shambles, delivery was wrong american fridge arrived damaged.and i have to chase and call never call back”

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Posted 7 years ago

Marks Electrical is rated 4.5 based on 1,133 reviews