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Marks Electrical Reviews

4.6 Rating 1,099 Reviews

90 %

of reviewers recommend Marks Electrical

Company Reviews

About Marks Electrical:

Leicester based appliance retailer, always has good prices.

Visit Website

Phone:

0116 2 515 515

Location:

111-115 King Richards Road, Leicester United Kingdom
LE3 5QG

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Marks Electrical 1 star review on 1st March 2024

Marks Electrical 1 star review on 12th December 2023

Marks Electrical 1 star review on 30th November 2022

Marks Electrical 1 star review on 30th November 2022

Marks Electrical 5 star review on 14th November 2022

Marks Electrical 5 star review on 14th September 2022

Marks Electrical 5 star review on 18th August 2022

14

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware of this company it’s been an awful process dealing with them. Paid for an oven that they couldn’t fulfill the delivery date and after 4 phone calls I decided to go to another company that could honour delivery promise so cancelled my order with Jack who did nothing and another 4 calls later I’m still awaiting my refund so they have had nearly £800 of mine which now I have to wait another 5 working days for. Terrible customer service spoke to Andy in sales who was awful and couldn’t even give me a courtesy call to let me know what’s going on! AVOID AVOID AVOID”

Posted 3 years ago

“Appalling customer service. Cowboys. Marks Electrical want your money. I was sold faulty Samsung washing machine and expected to drain it myself before they would consider removing.”

Posted 5 years ago

“The worst customer service I have ever had. Dealt with mainly by Charlotte who never returned a phone call, I had to do all the chasing. Purchased over £1500 of goods the tumble dryer was faulty when delivered on Sunday took 3 days to get me a replacement informed Charlotte when you deliver must be 2 man job as it ad to go up a flight of stairs. Dryer arrived with one man only after me telling customer services at least 3 times to ensure they have 2 men to deliver?? Spoke to Charlotte who is obviously in the wrong job she shouted and was very aggressive and pretended not to know about my case even after me calling her and speaking to her at least 5-6 times. Sort your services out Mark I will be instagramming and blogging your poor service. Will never purchase again there are many electrical retailers out there who will provide a far better aftersales service if things go wrong.”

Posted 7 years ago

“Had such bad customer service!! Ordered a fridge freezer it was over 4 hours late (didn't even call to tell me that they was running late I had to contact you) Then when it finally turns up its the wrong item!! The driver tells me to keep it as I have all my food outside (half we had to throw away as it was out for to long) and we have a 1 year old so we need food!! Then a girl from " Customer Services" (I wouldn't call it that as she had NO CS skills) calls me trying to catch me out the see if I would admit if I had received the wrong product!! The started telling me we needed to pay the difference....... Excuse me you delivered the wrong items 4 hours late and you are putting this on me!!!!!!!! Then she tells me I signed for the incorrect item so I have to pay!! I then made it clear that the driver stated we could have it and wrote on the form that it was ok, then I signed!! She then said she needs to check and go to the warehouse...... like I was lying!! I heard nothing for over a week then she calls me last week telling me you will be collecting the fridge freezer and I will have to remove it..... Nooooo way...... After more attitude from the same girl I got her to agree to me keeping it and the food in and the driver to wait till I remove the food as I wasn't going to throw away more food. Craig the delivery driver today was great and so helpful. And the CS advisor today was fab (can't remember her name) but she was so much better and understanding. I know the fridge that was delivered was wrong and very expensive but it was second hand now for all the drama I'm surprised we wasn't allowed to keep it!!!! Anyway completely disappointed and everything was a joke from begging to end. NO communication and wrong item and I have lost a lot of food and have a rip in my Lino now from all off this!!!! Beyond a joke”

Posted 8 years ago

“I had a terrible experience with this company recently. They missed the delivery of my washer dryer (I live in central London), so I called them up to discuss options. The customer service lady Amy was rude and defensive about the company's failure, and upon finding nothing suitable, I asked to cancel my order. 5 minutes later I change my mind and reached Amy again, and asked her to undo the cancellation and pencil in a redelivery. It turns out this was ignored too. I have never had a company service representative carry out a petty "screw over", but I've had it. This company won't be getting my business any more.”

Posted 8 years ago

“words cannot describe how poor ended up cancelling order no returned calls, never informed of order status, on hold for half hour or more with no answer. my worst internet shopping experience to date. Written on Unbeatable.co.uk by s gilkes”

Posted 12 years ago

“DO USE THIS COMPANY! They are not good people to deal with. I had a fridge delivered which the driver tried to ram through my new front door, causing masses of scratches which will be £400 to repair. They are now refusing to pay for the damage. Have had to chase them so many times but they have just passed me from one person to another and are now saying that I did not let them know in time. This is despite me filling in two reviews that they ask me to complete but never coming back to me and are now saying I never completed a review. I presume they delete these reviews if they do not like them I am fed up with chasing them, they obviously realised it was their mistake as they contacted the the company who quoted for the repairs! The delivery driver did not wear a mask, though I was wearing one at the time and the state of the delivery van was disgraceful very, very dirty, forget the smart looking vehicles on the website I think that this driver had no respect for me, my property or his van! Please do not be temped to put business their way, they do not deserve it.”

Posted 3 years ago

“Promise next day delivery, allow you to book next day delivery but then send you an email after booking (and taking your money) saying they can't book next day delivery for you. False advertising! Nothing to state there is a cut off time for next day delivery. Send you emails with lame excuses like payments haven't been authorised when it has and delivery/billing address is different, when it isn't just as cope outs to not stick to there offer of next day delivery. Attract you in to spend money by offering a service they can not provide.”

Posted 3 years ago

“We had the wrong dishwasher installed (honest mistake by the company) but getting the issue resolved has been a nightmare. After reporting the issue to the customer service team I had to chase repeatedly to get updates and was repeatedly promised callbacks that never happened. When I finally got through to one of the managers, she said they're happy with their turnaround time with resolving the issue, despite the fact that the correct dishwasher is still nowhere to be seen and we're stuck with the wrong dishwasher which we've been told we can't use in the meantime! Will definitely be going elsewhere for future appliances - better to spend that bit extra and know that when there's an issue it'll be resolved without days of chasing and hassle!”

Posted 3 years ago

“DO not use this company. Terrible service and non existent customer service. Purchased a range cooker and cooker hood. Paid extra for 2 man delivery, removal of old appliance and purchased extended warranty. Cooker never arrived only the cooker hood. They claim they couldn't find it in the warehouse. ... Forced to buy a more expensive cooker and change the cooker hood yo match. Compensation refused as it was not company policy. New expensive cooker failed to be delivered again today (only the cooker hood was swapped). They cannot tell me when the replacement cooker will arrive despite several assurances. My old cooker sits in the front garden. 2nd day without cooker. No end in sight. Stay away from this company!”

Posted 3 years ago

“Just wanted to say service five star from when i ordered my oven on line too being delivered. Was kept informed about delivery and time by email. And would like to thank Everett and Dave B the delivery drivers who were very friendly in the pouring rain.”

Posted 3 years ago

“Order Samsung fridge freezer waited 1 month for delivery which was not a problem. However, They advertised free delivery but as the appliance was 2 metre tall, shingle drive with 5 steps into house charged extra for a 2 man delivery of £29.88 having spent £999. Only ordered from Marks because John Lewis was out of stock. Marks will not get future orders from me.”

Posted 3 years ago

“We bought an American-style LG Fridge Freezer From Marks Electrical three years ago with an extended warranty managed by UK Warranty on behalf of Marks Electrical. They are the warranties that Marks Electrical continue to sell. On Tuesday June 30 (could not get through on the previous day), I got in contact with UK Warranty, because the freezer part had stopped on the weekend. We are still now in mid-August without a working Fridge Freezer. The past seven weeks have been one long litany of very poor customer service. Firstly, it’s very difficult getting in touch with UK warranty by phone. I’ve been cut off when waiting multiple times. Secondly, when someone did come to look at the fridge freezer on 6 July (a week after originally reporting it), he said somebody else would need to come to fix it. He came on 10 July and initially for an hour after he'd gone, all seemed good. However, we then realised that now neither the freezer or fridge worked. So, now more phone calls, and the engineer returned on 17 July. He said a replacement fridge freezer was required. On 21 July, this was confirmed in a text from UK Warranty. It said, someone would be in touch in 2 or 3 days. No one was. More phone calls followed. The story I get given each time is that the replacement team will ring either later that day or the next morning. They never do. On Friday 31 July, I made an official complaint to UK Warranty. Over the weekend, I then also complained to Marks Electrical about the warranty they had sold me. At 6pm on Tuesday 4 August, I received a text offering me a replacement appliance. The fridge freezer is just slightly different to the one we had, and would have been a five minute job for someone to find, but it had taken more than two weeks. Next day, I rang to accept, and asked when it would be delivered. I was told someone would ring me in 2 to 3 days. Of course, nobody did. Of course, every time I ring, I'm told someone will call me back. They never do. My understanding is that legally they should have resolved the issue under the warranty in a reasonable timeframe. No one would think seven weeks is a reasonable time to repair or replace an essential household item like a fridge freezer, and we still don’t have one, or a delivery date. They have offered no compensation. The process all the time though has felt like a very-well practiced formula of deliberate delay. I have continued also to complain to Marks Electrical, but they have not sorted it, and continue to sell these warranties.”

Posted 3 years ago

“We bought an American-style LG Fridge Freezer From Marks Electrical three years ago with an extended warranty managed by UK Warranty on behalf of Marks Electrical. They are the warranties that Marks Electrical continue to sell today. On Tuesday June 30 2020 (could not get through on the previous day), I got in contact with UK Warranty, because the freezer part had stopped on the weekend. We are still now in mid-August without a working Fridge Freezer. The past seven weeks have been one long litany of very poor customer service. Firstly, it’s very difficult getting in touch with UK warranty by phone. I’ve been cut off when waiting multiple times. On Mondays, I've never been able to get through. Secondly, when someone did come to look at the fridge freezer on 6 July (a week after originally reporting it), he said somebody else would need to come to fix it. He came on 10 July and initially for an hour after he'd gone, all seemed good. However, we then realised that now neither the freezer or fridge now worked. So, now more phone calls, and the engineer returned on 17 July. He said a replacement fridge freezer was required. On 21 July, this was confirmed in a text from UK Warranty. It said, someone would be in touch in 2 or 3 days. No one was. More phone calls followed. The story I get given each time is that the replacement team will ring either later that day or the next morning. They never do. On Friday 31 July, I made an official complaint to UK Warranty. Over the weekend, I then also complained to Marks Electrical about the warranty they had sold me. At 6pm on Tuesday 4 August, I received a text offering me a replacement appliance. The fridge freezer is just slightly different to the one we had, and would have been a five minute job for someone to find, but it had taken more than two weeks. Next day, I rang to accept, and asked when it would be delivered. I was told someone would ring me in 2 to 3 days. Of course, nobody did. Of course, every time I ring, I'm told someone will call me back. They never do. My understanding is that legally they should have resolved the issue under the warranty in a reasonable timeframe. No one would think seven weeks is a reasonable time to repair or replace an essential household item like a fridge freezer, and we still don’t have one, or a delivery date. They have offered no compensation. The process all the time though has felt like a very-well practiced formula of deliberate delay. I have continued also to complain to Marks Electrical, but they have not sorted it either, and continue to sell these warranties. So, now you know what to expect.”

Posted 3 years ago

“Excellent sales and installation of our Zanussi washing machine.”

Posted 4 years ago

“I purchased an Oven Hood Extractor from them on the 31st of December. I put the box in the kitchen and then waited for my electrician to be available to install. He unfortunately had to delay until the 31st of January. He opens the box and one corner is massively dented. I ring up Marks and the customer service team want absolutely nothing to do with me, saying I should have informed them straight away of the damage, which I would have was I to have noticed it. But I'm not in the habit of taking massive extractor hoods out of their boxes and checking it all over prior to the electrician installing (maybe I will going forward). After many emails back and forth and multiple phone calls I was fobbed off and given a number to ring at AEG (the wrong number) and have found out that I will have to pay £200 to get it repaired out of pocket. Bare in mind this is an item I purchased 1 month ago for £400 and hadn't touched other than the electrician taking it out of the box and finding the damage. How this company won a customer service award is beyond me and I really recommend people purchase their electrical goods from other retailers because if you have an issue and its not within their set of guidelines you may as well be talking to a brick wall. Its an expensive lesson to learn.”

Posted 4 years ago

“Ordered a item on line failed delivery by dpd .long story shot promises of refund never happened and parcel under investigation excuses every time we will get back to you sir never happened.parcel under investigation for six weeks murder investigation are solved quicker.keep it marks electrical”

Posted 4 years ago

“DO NOT EVER USE THIS COMPANY - Customer Services are beyond exasperating and we have been left with a broken freezer for which we are legally entitled to a replacement but has not materialised. I have had to contact trading standards to try and get a resolution!!’”

Posted 4 years ago

“Horrific customer server. - Avoid, just buy elsewhere. Returns are a joke. Customer service never respond, Currently taking action to get my money back. Look at the other reviews almost all the reviews that involve customer service and returns are 1 star. They shipped me something broken, still trying to get my money back. Broken promises of calls back. No action. unbelievably bad.”

Posted 4 years ago

“My post is not going to be as good as the others. I had a very bad experience with Marks Electrical. Bought the very expensive oven just after Christmas, delivered next day, unfortunately it was faulty. It took few days to get the agreement to exchange for new one. I was informed that the waiting time is 8-14 days. Three weeks later no response. Got in touch with ME to be told that I have to wait another two weeks, two weeks later again- no communication. Rang again to hear that my oven wasn’t ordered till 23.01 - two weeks after the first phone call!!!! Now I have to wait another week... Customer service is very poor, no communication at all!!! That not everything I left feedback on ME website that was never published!!!!! Shocking”

Posted 5 years ago

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Marks Electrical is rated 4.6 based on 1,099 reviews