Marks Electrical Reviews

Name: Marks Electrical
Rating: 4.50

4.5 Rating 1,133 Reviews

88 %

of reviewers recommend Marks Electrical

About Marks Electrical:

Leicester based appliance retailer, always has good prices.

Visit Website

Phone:

0116 2 515 515

Location:

111-115 King Richards Road, Leicester United Kingdom
LE3 5QG

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Marks Electrical 1 star review on 17th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Marks Electrical are an absolute terrible company, going by my experience, terrible customer service & I wouldn't recommend Marks Electrical to anyone. I ordered a AEG Washing machine on Thursday the (04/01/24). I ordered it because it was advertised as free delivery & half price installation. However when I went to pay for the machine, after ticking all the boxes on wanting it installed, the old machine taken away & the free delivery. It asked was it more than 4 steps to my property & it Is. Its 13 steps as its a flat one up. So instead of charging me for everything, it only charged me for the price of the washing machine. So i phoned up Marks Electrical, got told to take a picture of the stairs leading up to my property. Which I did & that I would have to pay an additional £30.00 for delivery, which I also did. After the picture of the stairs had been sent by email. Realising I might not be getting my new machine installed & the old one taking away. As I hadnt been asked if I wanted that service. I phoned up Marks Electrical again the next day (05/01/24 & paid £22.50. Which Is half the normal price of installation, as there was a promolion & thought everything would run smoothly now. Boy was I wrong, on the day of arrival. Two men from Marks Electrical came on the (06/01/24) to deliver & install the new machine, whilst taking the old one away. I was going to my work when they called around 4.45 pm but my daughter Kimberley was in the house. They took the new washing machine up the stairs & dumped it in the kitchen. They wouldnt fit it or take the old one away because they said it i had paid for that service. Although i had. They werent friendly & were rude to my daughter So I phoned Marks Electrical on Monday morning the 8th of January to report all of this. I got told id get a phone back but never did. I phoned again, early afternoon. I spoke to a manager a (Eunace) I believe. Who was unapologetic but later said she'd look into it & phone me that afternoon, or early morning. Strangely enough Im still wailting at 15.15 on the 9th of January, for that call. Thats after 2 other phone calls. I had asked Eunace to reimburse the £30.00 I had paid for the delivery, as well as the cost I'd paid for installation to compensate me for all the hassle & for me to pay for a plunber to fit the washing machine. I have had no phone call from yourselves but now I have an email to confirm I am getting reimbursed for only the £22.50 for the installation of the machine, that never happened. With no name on the email What really shocking company Marks Electrical. One that is full of liars & doesnt treat people with any respect whatsoever. I will never use you ever again & will be telling anyone who is thinking of using you sto say well away. A really disapointed & disgusted customer.”

Helpful Report

Posted 1 year ago

“Worst company ever avoid at all costs . Sold me a used Tv as new and failed to refund”

Helpful Report

Posted 1 year ago

“After purchasing 6 appliances from this company and spent thousands of pounds ,I must say that have had no issues with the deliveries until Now! Wait till things goes wrong one year later and item still under waranty! How soon you can get replacement??? Have a guess??? In my case, RANGEMASTER DISHWASHER WAS RECEIVED FACTORY FAULTY ,as i didn't use it due to having two dishwashers in my kitchen not noticed that one of them was received faulty! Taking money and delivering gods is good but after care service replacing an faulty item that factory supplied and after provided numerous times UPLIFT numer it was a Massive problem with Marks Electrical ! Contacted by phone and emails numerous times but seems no luck, only excuses, what hope do I have if Head office can't sort out my replacement?”

Helpful Report

Posted 1 year ago

“Marks Electrical is currently in breach of contract for not honouring its contract to remove an old oven. Marks Electrical entered into a contract to supply new oven and remove old. Marks Electrical has left my old oven on my doorstep for 6 days. Marks Electrical has not replied to any emails trying to get them to collect old oven. Marks Electrical has terrible reviews from many, many dissatisfied customers.”

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Posted 1 year ago

“American Fridge Freezer, £100 cheaper than anywhere else and free super fast delivery. Cannot fault Marks Electrical, never used them before but will be coming back, cheers”

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Posted 1 year ago

“Excellent service. Always keeping me informed on delivery. And delivering on time next day. Brilliant. Thanks”

Helpful Report

Posted 1 year ago

“Unbelievable experience. Ordered a replacement double oven and paid for installation. Never got a text about delivery the night before despite being told I would. Got two conflicting delivery times on the day of delivery, phoned them and was told they were coming 16.47, they came at 12. Lots and lots of threats of fining me if they can’t deliver yet they can mess me around with no consequences?? Luckily I was in. The guy then said my fuse board (only 20amps) and wiring wasn’t sufficient. Why not? The double oven I have was fine so why not this new one?? He wouldn’t install the new oven. I phoned to cancel the order only to be told that, on ordering, I had confirmed the fuse was 32 amps so I would lose my installation fee, £54. Who, apart from electricians, knows what amps their cooker fuse is?? They have now lost me as a customer forever all over £54 that they are not entitled to. Thieving scum. We’ll see how easy it is to get my refund. Steer well clear.”

Helpful Report

Posted 1 year ago

“I have had excellent service and when it’s not in stock they keep you informed”

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Posted 1 year ago

“Ordered my dishwasher one day and it was delivered the next. Very helpful van drivers and over all an excellent service. Thank you.”

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Posted 2 years ago

“excellent price , delivered on time yet again thanks you”

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Posted 2 years ago

“The price was great. The customer service was really good. Can’t fault this company.”

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Posted 2 years ago

“Bought a TCL 735 55inch TV at possibly the best price ever. Great service and prompt delivery.”

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Posted 2 years ago

“Delivery team is amazing! Big Thanks to Cristian Burete and Steven Waage! The service you have deliver is exceptional and caring! Amazing!”

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Posted 2 years ago

“Brilliant service on time drivers were excellent would diffenly use them again”

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Posted 2 years ago

“Garry and Dawid were ace! Very quick and respectful of our home. Easy 5 stars.”

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Posted 2 years ago

“Absolutely shocking when there’s an issue. Don’t give a damn. So unhelpful and rude. I honestly hate them.”

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Posted 2 years ago

“I ordered a washing machine on Wednesday afternoon and it arrived before breakfast the following morning! Amazing service. Thanks delivery men Maz and Rich.”

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Posted 2 years ago

“It's a great positive and quick service. With payment and Delivery 👍👍”

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Posted 2 years ago

“Excellent and promt service, kept updated on delivery time. Will be using again in the future.”

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Posted 2 years ago

“I’ve recently bought a new tv and a washing machine from marks electricals and I cannot fault the service. Really competitive prices, the washing machine was £80 cheaper than a rival company! Delivery service is unbelievably brilliant. Availability, fast, reliable and you even get a 2 hour time slot the night before and then a text shortly before they arrive. Amazing 🤩”

Helpful Report

Posted 2 years ago

Marks Electrical is rated 4.5 based on 1,133 reviews