Name: Marriner Yarns
Address: Fountain Lane, Off Cypress Drive, St Melons, Cardiff
Rating: 4.90

“I placed an order which was dispatched on 6 February and now, on 22 February, It has still not been received! Emailed company today but no reply as yet. Baby will arrive before the wool at this rate!!”

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Posted 3 years ago

Hi Sue, I can see that you have now been in touch with us directly. We hope that you're happy with everything! Best wishes. Leisha - MY.

Posted 3 years ago

“Never received my wool. Not offered replacement or refund. Very disappointing!!! Advised it was delivered but no sign of it anywhere.”

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Posted 3 years ago

“You asked me how did you do. Well not very well. I ordered the yarn on the 6th feb and you sent an email almost immediately stating that my order was ready for Hermes to deliver. You said to wait 10 working days as Hermes could have a backlog. I patiently waited 10 working days with no parcel, I rang the number you gave me yesterday (19 feb) and was told that the parcel was lost but the wool will be re-sent. However part of the order (1 ball of school grey) was now out of stock so I would have to re-order this at a later day. I explained that this was ok but asked to confirm that I would not have to pay delivery on this as it was part of a bigger order with no delivery charge. The lady on the phone said no that I would have to pay delivery. This is ridiculous as that one ball plus delivery would make the wool much more expensive. I said I was not happy and I doubt that I would use Marriner again. Her reply was ok!!! I order online quite a lot and normally (eg Next) will pay the delivery on all the goods in the order, even if they have to deliver part of the order later when stock comes in, when they have failed to deliver the original order. I am not answering the rest of this survey”

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Posted 3 years ago

“I haven’t received my order yet. I emailed you and received an acknowledgement that you were contacting Hermes and would let me know the outcome. It would be good to know if any progress has been made. Thank you.”

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Posted 3 years ago

“You made me register a new password and as soon as I tried to use it, it was refused. I give up”

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Posted 3 years ago

Hi Susan, I totally understand how frustrating this is. I will contact you direct to see if we can sort this out for you. Kind regards, Caroline Marriner Yarns

Posted 3 years ago

“The wool was poor not fit for purpose ,thick and thin and 2 knots in one ball”

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Posted 3 years ago

“Not yet received my order most unusual for you. Otherwise I have always been pleased.”

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Posted 3 years ago

“I can not tell you about the wool quality because as yet I have not received my order. Received the email to advise dispatched 10 days ago but nothing delivered”

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Posted 3 years ago

Dear Customer, We're sorry to hear that you are still waiting for your order. I can see you have been in touch with our customer service team, who have processed a resend of the order for you. Kind regards MY Team

Posted 3 years ago

“I can only give you ⭐️ at the moment as I am still waiting for my order of 25 balls of wool. I ordered this on 08.01.21 and it got to the carrier 11.01.21. I know its a busy time and I've been in touch with Hermes and they haven't had the decency to reply, if I knew you used Hermes I would not have placed my order very unhappy customer”

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Posted 3 years ago

Hi Janet, We're sorry to hear that you are still waiting for your order. One of our team members will look into this for you now and get back to via email. Kind regards MY Team

Posted 3 years ago

“I’ll never order from here again. I placed an order online and wanted to increase the quantity, I telephoned the next day and the woman was incredibly rude on the phone which upset me. She said she ‘doesn’t need this today, and they were in lockdown and very busy didn’t I know’. I was trying to give them more business which I certainly won’t be doing in future. I originally recommended this company to my family and crocheting clubs but I’ve retracted that now and advised them to give a company who appreciates custom their money as this company clearly dont want it. Terrible customer service. To add insult to injury the yarn I ordered, 8/10 balls had knots all the way through. I’ve never had such a bad experience like this before I wish I’d of cancelled the order.”

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Posted 3 years ago

Hello Abi, I'm really sorry you had this negative experience when you called us in November and please accept my and our company’s apologies for what was a regrettable and unfortunate experience. We take pride in our customer service and I appreciate you bringing this unusual lapse to my attention. I wish I had been made aware of this earlier and I would have responded immediately. I can however assure you that having been made aware of your concerns I have addressed this issue. Being busy is absolutely no excuse for not treating our customers well and I can assure you that the behaviour of one of our employees in this instance does not represent the standards which we expect of all of our employees. I hope you will give us another chance to show you that one negative experience does not represent the company’s concern for our customers. Sincerely, Caroline eCommerce Manager Marriner Yarns

Posted 3 years ago

“The order has NOT arrived so I am unable to review items that I am still waiting for. Would you please address this matter, Thank you Brenda Kirk”

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Posted 3 years ago

Hello Brenda, I'm sorry to hear that you haven't received this order. If you had contacted us we would have looked into this and addressed it for you. I can see that the order has not been delivered and I will send a replacement out for you tomorrow on a 24 hour delivery. Kind regards, Caroline Marriner Yarns

Posted 3 years ago

“The yarn that I received was completely the wrong colour. When I called to try and resolve, the person on the phone was so unhelpful. I am now getting my yarn elsewhere.”

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Posted 3 years ago

“I have not received my order yet yet was 4 balls of navy dk. I’m sorry but I won’t be using your site again. Very dissatisfied I ordered it on the 25 th of November please get back to me. As it’s too late now for my order. Just put my money back in my bank please”

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Posted 3 years ago

Hi Grace, We are sorry to hear that you are still waiting for your order. Our customer service team will look into this for you and be in touch with you via email shortly. Kind regards MY Team

Posted 3 years ago

“How can I give you a review when I have not received my order yet. In the past we have had trouble with the delivery company delivering to the wrong address and just leaving the parcel somewhere else, not even getting a signature, luckily the person who it was left with brought around to us, has this happen again. Please reply to the e-mail. Thank you.”

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Posted 3 years ago

“Haven't received order yet still waiting . Have emailed and not heard anything . Do far not happy .”

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Posted 3 years ago

“I cant write a review or rate Mariner Yarns as yet as I have still not received my order”

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Posted 3 years ago

“Still not received my patterns!!!”

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Posted 3 years ago

Hi Jill, your patterns are in your account on Marriner Yarns, they were available from the day you ordered them. Kind regards, Caroline Marriner Yarns

Posted 3 years ago

“Still waiting for wool that I ordered on the 3 0ctober”

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Posted 3 years ago

Dear Customer, We are really sorry to hear that you are still waiting for your order. We are aware that some orders that were dispatched from our warehouse early October via Royal Mail have been delayed. We have contacted Royal Mail about this and we have been notified that there was a backlog and majority of these orders have now been delivered. Hopefully your parcel will arrive shortly, but if it still has not arrived after 10 working days from dispatch (excluding Bank holidays, Saturdays and Sundays) please do not hesitate to phone or email us (02920 837 613 or info@marrineryarns.com) to let us know so we can sort this out for you. We are really sorry that you have had to wait so much longer than usual on this occasion. MY Team

Posted 3 years ago

“Still waiting for my wool10 days after ordering. Unimpressed”

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Posted 3 years ago

Dear Customer, We are really sorry to hear that you are still waiting for your order. We are aware that some orders that were dispatched from our warehouse early October via Royal Mail have been delayed. We have contacted Royal Mail about this and we have been notified that there was a backlog and majority of these orders have now been delivered. Hopefully your parcel will arrive shortly, but if it still has not arrived after 10 working days from dispatch (excluding Bank holidays, Saturdays and Sundays) please do not hesitate to phone or email us (02920 837 613 or info@marrineryarns.com) to let us know so we can sort this out for you. We are really sorry that you have had to wait so much longer than usual on this occasion. MY Team

Posted 3 years ago

“Cant rate yarns as I've not received them yet,made an order 10 days ago and have not got them”

Helpful Report

Posted 3 years ago

Dear Customer, We are really sorry to hear that you are still waiting for your order. We are aware that some orders that were dispatched from our warehouse early October via Royal Mail have been delayed. We have contacted Royal Mail about this and we have been notified that there was a backlog and majority of these orders have now been delivered. Hopefully your parcel will arrive shortly, but if it still has not arrived after 10 working days from dispatch (excluding Bank holidays, Saturdays and Sundays) please do not hesitate to phone or email us (02920 837 613 or info@marrineryarns.com) to let us know so we can sort this out for you. We are really sorry that you have had to wait so much longer than usual on this occasion. MY Team

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Marriner Yarns Reviews