Marriner Yarns Reviews

Name: Marriner Yarns
Address: Fountain Lane, Off Cypress Drive, St Melons, Cardiff
Rating: 4.90

4.9 Rating 26,619 Reviews

98 %

of reviewers recommend Marriner Yarns

Company Reviews

Questions

Metrics

4.9

Based on 26,619 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920 837 613

Email:

info@marrineryarns.com

Location:

Fountain Lane, Off Cypress Drive, St Melons
Cardiff
CF3 0FB

Write Your review

Tell us how Marriner Yarns made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marriner Yarns 5 star review on 15th December 2022

MARY OSHEA

Marriner Yarns 5 star review on 12th December 2022

Vicki Culshaw

Tania Bigg

2748

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received order yet”

Helpful Report

Posted 2 years ago

“My order is being held by Royal Mail who are asking for £10.50 postage to be paid. My order was over £25, postage should have been free according to the email confirmation. I have emailed Mariners but as yet have not had response”

Helpful Report

Posted 2 years ago

“Never arrived, chased it up and was told to keep chasing it at the local delivery office.”

Helpful Report

Posted 2 years ago

“Still haven’t received my order”

Helpful Report

Posted 2 years ago

“Not Happy at all I ordered Aran Silver was sent School Grey I used it anyway I then ordered 2 more Balls of School Grey and was sent 2 Balls of Charcoal which are no used to me at all have always had Marriners as you can see on my account but the last 2 orders have really annoyed me I think you will agree with me that Charcoal is nothing like School Grey yours sincerely Rita Breen”

Helpful Report

Posted 2 years ago

Hi Rita, We are sorry to hear that you have received the wrong items with your recent orders. Whilst we do have quality controls in place to ensure the correct items are picked for your order, mistakes can unfortunately still occur, so we apologise for any inconvenience this may have caused you. If you would like to discuss this further with us, please can you call us or send an email to info@marrineryarns.com and we can certainly look at resolving this for you. Marriner Yarns Team

Posted 2 years ago

“Still waiting for the pattern ? Love your wool.”

Helpful Report

Posted 2 years ago

Hi Carol Thank you for getting in touch. All our patterns are PDF Downloads. If you sign into your Marriners account you will be able to see all the patterns you have purchased. Hope this helps. Kind Regards Marriner Yarn Team

Posted 2 years ago

“Ordered and paid for a download pattern and 2 hours on still waiting for the pattern.”

Helpful Report

Posted 2 years ago

Hi Marilyn, We're sorry to hear that you haven't received your PDF pattern yet. Once purchased, the PDF patterns will be saved to your account where you are able to download them at your convenience. Please go onto our website www.marrineryarns.com and retrieve them by following these steps: 1) Click “My Marriner Login” at the top of the page. 2) Login in to your account by entering your email address and password. 3) Click onto “View Knitting Patterns” – Every pattern you have ordered will be here. 4) Under your chosen pattern, click “Download” and your pattern will begin to download to your computer. Once downloaded, you can then view or print the pattern as you wish. If this doesn't work for you, please send us an email to info@marrineryarns.com and we'll be able to investigate this further for you. Marriner Yarns Team

Posted 2 years ago

“I have just knitted the botanical blanket that was brought as a kit. It was quite expensive so am very disappointed to find that I didn't have enough wool to finish it and had to buy two more balls of wool.”

Helpful Report

Posted 2 years ago

Hi Lisa, We're sorry to hear you were unsatisfied with the item you'd purchased from us. If you'd like to discuss the problems you encountered with this item further, please email us at info@marrineryarns.com. I hope this helps, Marriner Yarns Team

Posted 2 years ago

“Your website is awful. Followed instructions to check my order but it doesn’t work and couldn’t find out where my order was as was well overdue.”

Helpful Report

Posted 2 years ago

Hi Margaret Sorry to hear you have been having problems trying to track your order. You should have had a dispatch email with the courier and tracking number. With this information, you should be able to track your parcel. Please ring our office on 029 20837613 we can looking into your order. Hope this helps. Marriner Yarn Team

Posted 2 years ago

“I'd love to be able to review my yarn. Unfortunately it wasn't delivered in the expected time frame, apparently someone has it but I wasn't at home when it was delivered (away on holiday) and I have no idea where it has gone. So I give up!”

Helpful Report

Posted 2 years ago

Hello Elaine, Firstly apologies you have not received the great service we endeavour to provide. We have checked your tracking number and it does say it has been delivered, if you can call us on 02920 837613 Monday - Saturday 9:00-5:30 we will work with you to resolve your issue.

Posted 2 years ago

“Marriner gave a very good service ...my wool came quickly...However I was very disappointed in the quality of the wool....I ordered black glitter wool it was meant to be double knit ...it was very thin wool and I had to use any extra strand to get the thickness....the yarn also tangled very easily....I wont be ordering that wool again very poor quality.”

Helpful Report

Posted 2 years ago

Hi Maggie Sorry to hear you were unhappy with our Sparkle DK yarn. If you email our customer service team on info@marrineryarns.com they can look into this. Marriner Yarn Team

Posted 2 years ago

“Still waiting for delivery over a week”

Helpful Report

Posted 2 years ago

“Hi I always have used mariners white double knit loved it and used for all my baby makes etc, it’s alway made up beautifully so soft and has a beautiful sheen on it. This last order was dreadful, didn’t slide on hook easily, was very hard and no sheen, I was so disappointed, I emailed to say wasn’t happy and asked “have you changed your supplier” the answer was no and it may have been a different batch. It isn’t just a different batch it’s a completely different yarn really don’t like it. Would love you to go back to the old one . Kind Regards Linda”

Helpful Report

Posted 2 years ago

“Pattern I ordered has not arrived, it was free so I haven't lost anything but its still poor service”

Helpful Report

Posted 2 years ago

Hi Heather, Did you order a free pattern on the website? Or are you referring to the free pattern received when signing up to our email newsletter? As stated on the website, and in order confirmation emails, all of our patterns are PDF downloads and not physical copies sent in the post I'm afraid. Your pattern will be available for download in the 'Knitting Patterns' section in your account on the Marriner Yarns website immediately after purchase. I hope this helps. But if you do anything further, please do get in touch with our customer service team on 02920 837613 or you can email info@marrineryarns.com. Kind regards, Lucy Marriner Yarns Team

Posted 2 years ago

“Four days and still waiting for my order. delivery is appalling. Customer service is no better either.”

Helpful Report

Posted 2 years ago

Dear Customer, We're sorry to hear that you are still waiting for your order. Although most of our customers receive their orders really quickly, for whatever reason, some orders can take a little longer than others to arrive. Please note, once the order has left our warehouse, it is out of our control. We are unable to guarantee delivery times, however, Royal Mail and Hermes aim to deliver within 2-3 working days. You can track the movement of your parcel using the tracking number provided on your dispatch email. MY Team

Posted 2 years ago

“I still haven’t received the buttons or patterns”

Helpful Report

Posted 2 years ago

“Well for once in my lifetime and i am 84, i have had to send back the wool i bought. It had breaks in the shine line and i was very disappointed. But it hasn't put me off i will have more. Any that i have had before has been ok, but perhaps i should not have gone for that one. So that is why i have given it one star. Sylvia Dean.”

Helpful Report

Posted 3 years ago

Hi Sylvia, We appreciate your feedback and we are sorry to hear that you were not completely satisfied with this order. We endeavour to use the highest quality products and always do our utmost to minimise faults in our yarns. Unfortunately, it does happen occasionally. I can see that you have been in contact with our customer service team and this has been resolved. Regards MY Team

Posted 3 years ago

“Never received any yarn??!”

Helpful Report

Posted 3 years ago

“never recieved the wool, contacted customer services twice but so for no reply”

Helpful Report

Posted 3 years ago

Hi there, We are sorry to hear that you are not in receipt of your order. I can see that your order was confirmed as lost with Hermes and that a member of our customer service team has responded to your email this morning asking if you would like us to re-issue the order. Apologies for any delay in getting back to you. Our customer service team works very hard to get to all emails as quickly as possible, but are not always able to respond within 24 hours, especially during weekends and extra busy periods. If you can confirm via email how you would like to proceed, our customer service team can resolve this issue for you and make sure your order gets to you as quickly as possible. Thanks for getting in touch. Kind regards, The Marriner Yarns Team

Posted 3 years ago

“I had ordered 5 pink yarns but just 4 were received.”

Helpful Report

Posted 3 years ago

Hi Fatemehsadat, We're sorry to hear this! Please conatct our customer service team at info@marrineryarns.com quoting your order number, so that we can get this sorted for you! Kind regards, Leisha - MY.

Posted 3 years ago

Marriner Yarns is rated 4.9 based on 26,619 reviews