Name: Marriner Yarns
Address: Fountain Lane, Off Cypress Drive, St Melons, Cardiff
Rating: 4.90

“I’m still waiting for my wool to arrive I ordered it on the 1st of October, thankyou for your kind concern and asking me to wait another week before you will step in, I will think twice before using you again.”

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Posted 3 years ago

Dear Customer, We are really sorry to hear that you are still waiting for your order. We are aware that some orders that were dispatched from our warehouse early October via Royal Mail have been delayed. We have contacted Royal Mail about this and we have been notified that there was a backlog and majority of these orders have now been delivered. Hopefully your parcel will arrive shortly, but if it still has not arrived after 10 working days from dispatch (excluding Bank holidays, Saturdays and Sundays) please do not hesitate to phone or email us (02920 837 613 or info@marrineryarns.com) to let us know so we can sort this out for you. We are really sorry that you have had to wait so much longer than usual on this occasion. MY Team

Posted 3 years ago

“Will write a review when my order finally arrives !!!!!!!!!!! Sunday 11 th October”

Helpful Report

Posted 3 years ago

Dear Customer, We are really sorry to hear that you are still waiting for your order. We are aware that some orders that were dispatched from our warehouse early October via Royal Mail have been delayed. We have contacted Royal Mail about this and we have been notified that there was a backlog and majority of these orders have now been delivered. Hopefully your parcel will arrive shortly, but if it still has not arrived after 10 working days from dispatch (excluding Bank holidays, Saturdays and Sundays) please do not hesitate to phone or email us (02920 837 613 or info@marrineryarns.com) to let us know so we can sort this out for you. We are really sorry that you have had to wait so much longer than usual on this occasion. MY Team

Posted 3 years ago

Dear Customer, We are really sorry to hear that you are still waiting for your order. We are aware that some orders that were dispatched from our warehouse early October via Royal Mail have been delayed. We have contacted Royal Mail about this and we have been notified that there was a backlog and majority of these orders have now been delivered. Hopefully your parcel will arrive shortly, but if it still has not arrived after 10 working days from dispatch (excluding Bank holidays, Saturdays and Sundays) please do not hesitate to phone or email us (02920 837 613 or info@marrineryarns.com) to let us know so we can sort this out for you. We are really sorry that you have had to wait so much longer than usual on this occasion. MY Team

Posted 3 years ago

“Don't know what it's like yet. Ordered wool on 17.9.20 and am still waiting for it on the 30.920 so not happy! 😔”

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Posted 3 years ago

Hi Debbie, We are sorry to hear that you are still waiting for your order. Our customer service team will have a look into this for you and they will be in touch via email. Kind Regards MY Team

Posted 3 years ago

“Hi can you help I downloaded a pattern number 11024 on reading the instructions for sleeves it reads decrease until B sts remain what should it read .thank you Maureen coupland”

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Posted 3 years ago

Dear Customer, I am sorry to hear that you are having trouble reading the pattern. If you can email our customer service team, they will be ale to look into this for you and assist you further. Kind Regards MY Team

Posted 3 years ago

“I'm not very happy with your service at the moment! I put an order in which I received, but didn't get the free gift. I emailed customer services when I placed the order & explained I had put it in ( twice to make sure!) but all I got was a condescending email back telling me how I should have put it in! As for the free gift, well nothing at this moment in time but I notice you still advertising them!”

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Posted 3 years ago

Hi Carol, We are sorry to hear that you are not happy with our service. We will pass this onto our customer service team who look into this for you and will be in touch via email. Kind Regards MY Team

Posted 3 years ago

“Whilst I was initially happy with Marriner Yarns, that has now changed. I ordered my wool on 3rd September and I am still waiting, when it normally took a couple of days. I have wasted nearly 3hrs this afternoon being told this that and the other by somebody at Marriners, apparently my email address was not accepting their emails even though I had confirmation of my order!!...They sent me a copy of the email (which they said they had sent) which gave my correct email address with the date sent 09/05/2020, which was the first email I ever had from them. When I questioned this I was told that the date was in USA format !!!When I asked them to send it again, they said " No just in case I didn't receive it" instead they sent me the tracking number..Guess what ?Royal Mail does not recognise the tracking number unless they have tried to deliver, which of course they haven't. I have always been satisfied with the wool as I said before, but I am afraid I did not appreciate having said wool being pulled over my eyes...I will not be ordering again.”

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Posted 3 years ago

Hello Wendy, we replied to your email on Wednesday morning, but this email did not reach you as the email address was not your 'normal' email address. I can send you a screenshot if you wish. This is why you thought we had not responded even though we had. We subsequently spent a lot of time providing you with the information you were after and investigating as to why you had not seen some of the emails we sent. I'm pleased to see that your wool was delivered today, in time for your holiday. The last thing we want for our customers is to worry about their orders. We are the other end of the phone and if there are priority issues or concerns we always do our utmost best to help our customers in any way we can. If you have any concerns please give us a ring next time so we are aware, and we will assist you to the best of our abilities. Kind regards, Caroline Marriner Yarns

Posted 3 years ago

“Asked for silver grey 4ply cone .Dissappointed with the shade as it's medium grey.”

Helpful Report

Posted 3 years ago

Hi Eva, We are sorry to hear that you are disappointed in the shade. We only do one silver/grey shade in our 4 ply cone and this is the shade that is listed with image reference on our website. If you are unhappy with the item, we are happy to accept returns. Please contact our customer service team who will be happy to help you with returns. Kind Regards MY Team

Posted 3 years ago

“I haven't received my order yet”

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Posted 3 years ago

Hi Lisa, We are sorry to hear that you are still waiting for order. This has been past on to our Customer Service Team, who will look into this for you and get in touch via email. Kind Regards MY Team

Posted 3 years ago

“I have been a customer of Marriners for a long time and always a lover of there wool and prices, however the review of the product I am asked to review has not shown up and is over two weeks late. After an initial response from Marrinwr of a respond or refund, I chose a respond, I have heard nothing from customers services as to whether this was acceptable and when the order would be dispatched etc. I have written email, left messages via Facebook and Instagram and as yet have not received an answer. I feel this is extremely rude and discourteous to a customer. Even if I changed my mind and asked for a refund would this be answered. I hope this review, something I'm not keen on doing bad mouthing a company, will get me an answer to a simple question my wool or a refund thank you.”

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Posted 3 years ago

Hi Sue, We're sorry about this! I have looked into this, and it looks as though we didn't receive your response advising us that you would like to receive a replacement, which explains why you haven't heard from us, so I do apologise. Please keep an eye on your inbox as we will be sending details across shortly with regards to your replacement order, which is now being arranged for you with our dispatch team. I hope this helps! Leisha - MY.

Posted 3 years ago

“Still waiting for my order to be delivered”

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Posted 3 years ago

Hi Pat, This has been passed to our Customer Service Team who will be in touch with you shortly. Kind Regards MY Team

Posted 3 years ago

“I would love to write a review but I have not received my parcel after 8 working days. This is very unusual for Marriner, but quite frustrating when I am waiting to start a project.”

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Posted 3 years ago

Dear Customer, We are sorry to hear that you are still waiting for your order. If you email our Customer Service Team they can look into this for you. Kind Regards MY Team

Posted 3 years ago

“not received it yet”

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Posted 3 years ago

Hi Gillian, We are sorry to hear that you are still waiting for your order. Please contact our Customer Service Team, who can look into this for you. Kind Regards MY Team

Posted 3 years ago

“Still have not had my parcel ?”

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Posted 3 years ago

Hi Geraldine, Thank you for getting in touch regarding your order. We are sorry to hear that you are still waiting for this to be delivered. Please email our Customer Service Team who can look into this for you and assist you further. Kind Regards MY Team

Posted 3 years ago

“I purchased wool to start project only ordered 1 ball of each to see how it went ,now 3 days on try to order 10 balls but you don't have the colours in stock.now I'm left with unfinished project not very happy with mariner”

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Posted 3 years ago

“You sent me an email on 1 June saying my wool had been dispatched. I still haven’t received it. Please look into this for me. Thank you”

Helpful Report

Posted 3 years ago

Hi Sheila, This has been passed onto our Customer Service Team who will have a look into this for you and get back to you via email. Kind Regards MY Team

Posted 3 years ago

“Really pleased with the wool I received still waiting for the rest of my order .Although I have sent several emails have received r no reply’s all though I’ve sent emails to different departments .”

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Posted 3 years ago

Hi Jennifer, We're sorry that we weren't able to get to your emails from Saturday over the weekend, but we are experiencing large volumes of emails at the moment. I hope that you have received our response sent earlier today. As mentioned in the email, your order was split into 2 parts, and I should think the second part will arrive with you soon, but if not, please do let us know once more. Kind regards, Lucy The Marriner Yarns Team

Posted 3 years ago

“Thank you for my items. My order was sent out very quickly and was received within a few days. All was correct and of good quality. Will use you again”

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Posted 3 years ago

“I am still waiting for my order from 1sr may !!!!”

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Posted 3 years ago

Morning Jennifer, I just checked your Hermes tracking and it looks like the parcel has been stuck in their depot since the 4th. Thanks for alerting us. We'll contact Hermes and be in touch with you to sort this out. Kind regards, Caroline - MY

Posted 3 years ago

“I haven’t received my order yet!!!!”

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Posted 4 years ago

Hi Susan, I'm sorry your order has not yet arrived, under the current circumstances some orders are taking a little longer to arrive than usual. There have been 5 working days since your order was despatched, Royal Mail asks us to wait 10 working days. If you still haven't received it by Friday, please give us a ring. It may well be worth giving your local sorting office a quick ring in case they have it there. I hope your order will arrive with you very soon. Stay safe & kind regards, Caroline - MY

Posted 3 years ago

“I had a problem with a order a computer glitch, I wouldn't buy 4 copies of the same pattern who would? I ordered 1 copy and the wool. But marriner have been unhelpful and unwilling to check my pattern store on their site and they wont do the math wool and pattern adds to what I paid. I admit postage wasnt paid their website didnt add it I paid what I was asked. So, I have one pattern no wool and out of pocket money wise. So no I wouldn't recommend. Glitches on websites happen I accept that but this company dont.”

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Posted 4 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Marriner Yarns Reviews