Massage Chair Planet Reviews

4.8 Rating 192 Reviews
94 %
of reviewers recommend Massage Chair Planet
4.8
Based on 192 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 79%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour

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Massage Chair Planet 5 star review on 5th April 2022
Ning Zhou
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 17th January 2021
Tim Sheldon
Massage Chair Planet 5 star review on 5th January 2021
Simon Jan
4
Anonymous
Anonymous  // 01/01/2019
The customer service is top notch. They go above and beyond to make sure your experience is well remembered. Tanner provided the knowledge we needed to make our purchase. Kelly made sure to get our chair delivered asap. Would highly recommend. 5star plus..
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Posted 2 years ago
I am pleased with my chair yet feel I really don’t understand how to fully use it to it’s fullest capacity. I have a Jin 2.0” Would very much like Luis to call me & walk me thru the process of using the remote, at his convenience. I know there is a time difference, I’m in Florida. 3:00 my time would be fantastic My phone number is 386 290 0177 , should he call to set a time. Kelly is the wonderful lady at the store that has been very nice to talk to. Thank you
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Posted 2 years ago
Reliable, service oriented and great problem solvers!
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Posted 2 years ago
Very knowledgeable and helpful in the process of deciding which chair to buy. They provided good feedback during the intervening delivery time as to the estimated delivery date when delays at the Port of Los Angeles/Long Beach became a concern. Lastly, the delivery and set up was excellent. I would use their services again or recommend them to anyone who is interested in a purchase in the future without reservation.
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Posted 2 years ago
Good customer service. Thanks
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Posted 2 years ago
Wow 😳 what a great pleasure it has been buying my chair everyone was so very nice.Also Tanner is so very pleasant and knew his business .thank you all for your kindness to trying to better me and my health.And it works Great.
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Posted 2 years ago
No issues - no problems with our order. At over $10,000 this was our most expensive order ever on-line and Massage Chair was with us every step of the way. I highly recommend them.
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Posted 3 years ago
This review is definitely unique. I was ready to add a 1 star review, but have 5 stars here and would probably do 10 if there was an option. The buying process was seamless and excellent. Adam and Tanner helped answering all questions. But trouble happened with delivery - however I found out it was due to NY state covid restrictions of white glove service not available in our area. However, Adam stayed with me over email and phone to ensure I could get the chair setup right. It was an excellent chair, but we had some issues given I had a bad back. Here is where Adam and Tanner went above and beyond. There were different issues with the freight company and manufacturer, but Adam ensure that I was updated regularly and eventually we got our full refund. I have worked with other massage chair distributors and this was the best experience. Once I can fix my back, I will come back and purchase a chair only from these guys. Keep up the excellent customer service.
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Posted 3 years ago
I am getting used to this chair. I wish I could have tried others at the showroom. Louis said the chair would come completely assembled. However the legs part was in a separate bag. My daughter figured out how to assemble it.
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Posted 3 years ago
Had contact with MCP at least five times , and every time everyone was great.We've had our chair for two weeks now and simply love it.
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Posted 3 years ago
They were fantastic at every stage (initial consultation, sale, delivery, etc)
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Posted 3 years ago
I live in Alaska and most companies that I have ordered from act like It is from a distant planet; very remote and hard to reach. So to say I was pleasantly surprised that my order from your company came in a very timely manner and the delivery man was very pleasant. I have not had the chair long enough to give an honest answer but to say the least it has been able to reach areas of my body that I didn’t even know existed, and constantly amazes me on the ingenuity of the person(s) who invented a chair that the one using it can easily think it is alive
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Posted 3 years ago
Got my chair delivered quickly and as was promised.
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Posted 3 years ago
Rep was competent and friendly!
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Posted 3 years ago
Great experience - super smart - tanner did a great job - highly recommend. Joe K
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Posted 3 years ago
We went to Massage Chair Planet looking for a nice, affordable assuage therapy option. Tanner showed us all of their chairs and explained the features of each one. He was patient, and allowed us to go back and forth trying out our top picks numerous times. He did not make us feel pressured and was respectful. Great experience there! My only reservation is with the delivery crew. We paid $179 dollars for white glove delivery and setup, but they were unable to get it into the requested room due to the base being too big. I was not present, my husband was there. So they just put it in the livingroom. I understand that the base wouldn't fit upright, but if turned in it's side, it would have easily fit and we wouldn't have wasted our money. None the less, this doesn't change my experience with Massage Chair Planet. Tanner was awesome!
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Posted 3 years ago
I am so thankful that I came across the Massage Chair Planet website! Finding a massage chair that is the right fit for me was no easy task with so many chairs to choose from on the market. Once I compared them all, I decided on a brand and model and set out to find an online merchant where I could make my purchase. Among all of the online businesses that I found, Massage Chair Planet was a standout. Their website is easy to navigate, the selection is vast and product information is easily obtained. Pricing seemed standard across the board, but merchant reputation varied widely. MCP, accredited with BBB.org since 2016, has an A+ rating and zero complaints registered to their business. Impressive. Tanner was incredibly helpful to me through the entire purchasing process by listening, answering questions, and making recommendations based on what we discussed. He never once rushed our conversation or engaged in a “hard sell.” Tanner was professional, yet friendly, and provided me with the facts needed to make an informed purchase decision. Ironically enough, I decided to purchase a totally different chair after Tanner brought it, and its unique features that would better suit my needs, to my attention. As far as a price point goes, the chair I ultimately purchased on Tanner’s recommendation was the same price as the chair I had originally intended to purchase. Added benefits to my purchase included free white glove delivery and a 90 day, risk-free trial voucher. This voucher was incredibly important to me because where I live there are very few brick and mortar businesses that carry massage chairs, and none carried the chair I was interested in purchasing. If, for some reason, the chair I bought does not work for me, with this voucher I can send it back without incurring hundreds of dollars in shipping costs. I am hoping I do not need to use the voucher but having it available to me puts my mind at ease since I placed the order for my massage chair sight unseen. I highly recommend Massage Chair Planet based on their high quality of customer service, comprehensive website, wide selection of products and outstanding e-commerce reputation.
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Posted 3 years ago
Tanner was verypatient and explained to me the differences between each of the massage chairs to determine which would be a good fit for me and my husband. He answered all the specific questions I asked of him. He was extremely knowledgeable of the different products and provided great advice. Would highly recommend him if anyone is interested in a massage chair.
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Posted 3 years ago
Tanner was very friendly and imformative and helped us out a great deal Thank You.
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Posted 3 years ago
Tanner did a fantastic job Covid safe Super knowledgeable Very patient as I tried a large variety of chairs until I found the one that was just right for my needs - tanner rocks
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Posted 3 years ago
Massage Chair Planet is rated 4.8 based on 192 reviews