Massage Chair Planet Reviews

Name: Massage Chair Planet
Address: 6255 South Durango, Suite 114, Las Vegas, Nevada
Rating: 4.74

4.7 Rating 206 Reviews

94 %

of reviewers recommend Massage Chair Planet

4.7

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Massage Chair Planet 5 star review on 5th April 2022

Ning Zhou

Massage Chair Planet 5 star review on 17th January 2021

Tim Sheldon

Massage Chair Planet 5 star review on 5th January 2021

Simon Jan

Anonymous

Anonymous // 01/01/2019

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“Friendly customer service”

Helpful Report

Posted 5 years ago

“I am very disappointed in the level of service and customer service I received from this company. I had high hopes when I purchased my chair. The "white glove" delivery is a joke. I believe it is on the company they chose to deliver the final mile. Werner Transport was the Umbrella company and they subcontracted to Falcon Express in the area I live. The delivery guys were the most unprofessional. I bought a $8500.00 chair and when it came I watched in horror as the two men flipped the box end over end from the street to the curb and up the sidewalk to my house and eventually onto my front stoop. They then flipped it into the house and proceeded to slide it along my hardwood floors!! I have a stairwell that is designed by an award winning architecture company and it is a patented design, yet they said they could not get it down the stairwell. Once they unpacked the box, because they realized they couldn't keep sliding it down the stairs, they were not physically capable of lifting the chair to go down the stairs. They did not have any proper moving equipment. There were not even wearing uniforms. They were in a hurry to get away and intimidated me into refusing the delivery because they had other stops to make that day and, as they put it, said they couldn't open all day at my house. So after the 5th or 6th time he said do you want to refuse this I agreed. They had already damaged my floors with scratches and when I wrote it on the paper the one guy got very upset and tried to tower over me and tell me to remove what I wrote about the floors. My spouse came out and said that they needed to leave now and they could take up that issue with their supervisor. Massage Chair planet was less than understanding of my dilemma. They even acted as if it were my fault. I could clearly see that the chair would easily fit down the stairwell if they has brought some moving equipment like moving straps to help them lift the chair. They talked me into trying a second attempt with a third person. I was hopeful that a new crew would be able to complete the delivery. I even asked three times, and was assured, that a different crew would come for the second delivery. Who do you think showed up for the second deliver that next week? They sent the same two guys with one other guy to help. The first thing the head driver did was march up to my face and tell me that I will sign a waiver to release him from any and all damages made to my house Before they would even attempt to bring the chair in for the second time. I said absolutely not and who is going to fix my floors from the first time?? He then asked me again and said are you refusing this delivery? And I said yes, if you are going to demand me to sign a waiver because I am not signing anything. SO I shut my door, I called massage chair planet and they had someone from the delivery company call me. Before that I called the delivery company and asked why they sent the same people when I had been assured that it would be different ones and the dispatch lady started with an attitude voice telling me that I did not get to choose who made my delivery and it was randomly assigned in the mornings. I hung up and then I received a call from a supervisor of the delivery company asking me if they sent a three man crew to my house immediately while the truck was still there on the street would I allow them to deliver the chair. At this point I was so upset and just flabbergasted at the audacity of the crew trying to get me to sign a damage waiver and then the wait of an hour for a new crew to show up, I said no just take it away. I sent it away, I never even had possession of it. The company still has my money and will not issue a refund because they are trying to impose their return policy which included a 3% credit card fee and the original shipping charges. I do not agree with it. I never received the chair and I simply asked to cancel the transaction. They need to seek restitution from the horrible delivery company. I should not have to pay for such bad service. So as of today I still do not have my refund, they are keeping my money hostage and as far as I know they got their chair back. I would Never recommend this place. It was the most negative experience I have had in my life. I have written to customer service several times and they will not refund my money unless I pay for shipping and 3% credit card fee. I do not feel as if this was my fault and I still have scratched up hardwoods as a horrible reminder. No one has contacted me about fixing my floors. Don't buy anything from this company.”

Helpful Report

Posted 5 years ago

“Very nice chair, it worth the price. Thank you for Massage Chair Planet’s staffs referral.”

Helpful Report

Posted 5 years ago

“The recliner was very stylish, very comfortable and massage was just right. Just wish that it massaged more than just the back.”

Helpful Report

Posted 5 years ago

“It was a very positive experience! Tanner was extremely helpful and kept us informed about tracking and delivery. We love our massage chair! Thank you Massage Chair Planet!!”

Helpful Report

Posted 5 years ago

“The phone contact was very good. He was helpful and knowledgeable. Paying for a product and waiting 2 months is different but i just it goes with the times”

Helpful Report

Posted 5 years ago

“Well, I'd like to be understanding, but I still haven't received my chair. I originally ordered it in August, I was then told Sept, then Oct, then Nov, now December.”

Helpful Report

Posted 5 years ago

“I really wanted to buy a massage chair, but wanted something nicer than from a wholesale store or furniture place so I checked out Massage Chair Planet. They had a great selection and let me take as much time as I needed to find the perfect chair. I did, and in less than 3 days it was delivered and setup in my home. I love it!”

Massage Chair Planet 5 star review on 17th November 2020

Helpful Report

Posted 5 years ago

“Good discussion with Adam. Delivery shorter than promised. Second massage chair bought from Adam in 15 years. Good delivery and chair works great.”

Helpful Report

Posted 5 years ago

“I can't say enough about how great Tanner was in helping us pick out our new massage chair. He was very patient and allowed us all the time in the world to try out the various chairs (and there was a large selection to choose from ). He was very knowledgeable about all the brands, their strengths and weaknesses, and how we would benefit from them. We ended up with the Infinity and love it very much.”

Helpful Report

Posted 5 years ago

“I just got chair a week or so ago. I love it! My husband bought it for me for helping my chronic back pain. There is more for me to learn. My husband called to see if there is a video to help understand the chair better? He was told basically that it's spelled out in booklet. With a large investment such as we made with the chair, we both hoped for video. I'm sure it will all come together. I was nearly pain free today! I got up and chose a wake up massage 15 min.& 15 stretch. Love it!”

Helpful Report

Posted 5 years ago

“Tanner was extremely professional and courteous. He provided all the details of my order and offered his assistance with any questions I might have. Thank you Tanner!”

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Posted 5 years ago

“Ed assisted me on my order for a Human Touch massage chair on 10/8/20. He was patient, efficient and to-point. The whole transaction was very smooth and I greatly appreciate his response time and attention to detail. I would highly recommend him friends and family who are interested in buying a massage chair. Now I am just waiting for my chair to be delivered and hopefully this will go as smoothly as the transaction experience.”

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Posted 5 years ago

“Ed was very helpful and courteous, he is awesome.”

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Posted 5 years ago

“Experience was great! Helpful staff and really rook the time to go through many options based on my budget. Rep even went around sitting in chairs for me to give me a virtual shopping experience. Delivery was quick and set up was done in no time.”

Helpful Report

Posted 5 years ago

“Both ‘sales team/Lois & “delivery guys” (two deliveries) were 💯 AND both the incredible ‘massage chair’ & “electronic bed frame” are superb‼️”

Helpful Report

Posted 5 years ago

“Excellent service all around. Spoke with Kelley (an absolute gem to deal with) initially, and came back another day to close the deal with Tanner. I appreciate everyone’s patience in informing us of all the features in the Infinity Massage Chair line. I would not hesitate to conduct more business with Las Vegas Furniture Online, and Massage Chair Planet. Thanks again!”

Helpful Report

Posted 5 years ago

“From the get-go, Massage Chair Planet was friendly and knowledgeable. Received the info I needed to make a decision on a chair that works for me and my family!”

Helpful Report

Posted 5 years ago

“Excellent service! Took a while to get it, but per Covid 19 I understand. There was also no one in my area to provide white glove service. Good thing about it, is that it was extremely easy to set up. Not as big as I thought, but fits perfectly. Very satisfied with my new massage chair, I love it. Feels great! ”

Helpful Report

Posted 5 years ago

“Tanner and Kelly were very professional and helpful. There was a 5 week delay for white glove delivery. At time of sale it was mentioned 2 to 3 weeks. The delaybwas on the part of finalMile delivery. Maybe in future mention that there could be a delay for white gloceo.”

Helpful Report

Posted 5 years ago

Massage Chair Planet is rated 4.7 based on 206 reviews