“I have been using Massage Envy in different states for the last three years. They have exceeded my expectations for everything.
Tiffany, the Manager of the Naples location, is always helpful if you need anything or have any problems or concerns. The staff that she’s hired are very friendly and professional. They provide excellent customer service always willing to find you a place on their schedule to make an appointment. I make my appointments months in advance, so that I know that I can see my masseuse, Joel.
The staff at the front desk always greet me with smiles. I feel so welcome there. Each staff member is knowledgeable about me and know me by name they are all professional, but also very friendly.
Joel has been giving me the absolute best deep tissue massages for two years. He is the best deep tissue masseuse I have ever had in my life from any massage business and any other deep tissue masseuse.
Joel always gives me an 90 minute, Full body, excellent, deep tissue massage. He always exceeds normal expectations. He has to use his full body strength to do my 90 minute massage; head to toes.
After my massage, when I’m getting ready to leave,
I feel LIKE I AM FLOATING IN THE CLOUDS.
I feel so relieved because he has taken the tension out of all of my spastic muscles.
Joel makes me feel WONDERFUL!!”
“I cannot say I just finished a session with Joy at Massage Envy because at the end of that session I was too relaxed to write a review. Wow, did I sleep well that night! When I awoke, I realized how completely refreshed I felt, having had my stress-stiffened muscles so thoroughly relieved. Now, I like a deep tissue massage and I expect a little soreness from the process but that did not happen this time. Instead, Joy seemed to discern exactly how much each zone of my body needed, sensing the state of each muscle, and letting her experience inform her application. My body got the therapy it sorely (pun intended!) needed and I got the good night's rest I wanted. Thanks to Joy and Massage Envy, I now have a new rountine to schedule into my week with the promise of renewal as often as I visit Massage Envy.”
“I was close to canceling my membership with massage envy then I had Karyn. She has been able to ease some of the pain I’ve had from a car accident years prior. She is wonderful! She is definitely worth staying in the monthly program for!”
“I love my massages. I go to Katie and she is GREAT!!!!! Every time she knows right were to go that I’m having problems. She is very caring and ask how I’m doing and if the pressure is good. I would highly recommend her!!!”
“Ms. Eula, at the Metairie Road location in the New Orleans/Metairie area, is the absolute best, she always asks how I'm feeling and applies the right amount of pressure, she covers every area from head to feet. It's never a bad experience when Ms. Eula gives a massage.”
“I was a new client to massage envy and i had high exceptions. I requested a full body massage which i got the room was wonderful heated table music and very relaxing. I got a young man he had to be new as well. He was so soft and delicate like my 12yr old son. I was very disappointing, i didnt say anything because i thought it was maybe just a warm up at first then they would get into the deep tissue. I was i wanted a medium to hard touch. My body was aching so bad i knew he was going to get all the knots out. I didnt get any relief it couldnt get relaxed like when you normally get a massage you feel good they hit all your pressure points especially if they feel how tensed you are. I normally go to this place off 23rd $40 an hours and its amazing but unfountlly due to covid19 they shut down. I really dont paying more money if its worth it. I never in life will return unlesss another person can show me something different. I still tiped the guy i kept telling him harder and even though i am small he would not hurt me. Im really upset i finally treated myself and didnt get what i needed or wanted. Prove me wrong i will refer lots of people if not your on my bad list”
“I feel the therapist there need a little more clinical training. Although you fill out a paper about the areas you would like treated or have concerns about they really did not attend to the areas specified. Scott, however, did a better job at trying to meet my massage needs. I feel like I did give a few therapists second chance, but still was unsatisfied. However, the therapist, Jennifer at the Tinley Park location did. I felt bad that she actually spent additional time with me talking about my issues and previous injuries and needs. I would have tipped her more than the extra five dollars, but I planned on just tipping her the minimal like I have done with the other ones. It was the best massage I ever have had and I immediately booked a second appointment and will end my commitment with the Tinley Park location. They are not kidding when your massage includes 5-10 minutes consultation… which was just time getting undressed, and getting under the sheet before your massage, begins and ends about five minutes before the hour.”
“It was 10 minutes short of a hour. The massage therapist was average at best and seemed hurried. Whatever they use for massage cream/oil caused skin and body hair to pull. Was really looking forward to the massage but it fell significantly short.
I’d recommend going elsewhere.”
“Can’t get in when I actually need massage for migraines which is why I enrolled and then scheduled 2 months in advance for my daughter’s wedding and it was canceled due to someone quitting and I was never notified. This has happen last 3 events and on my birthday. Would never recommend them.”
“I was lied to about being able to cancel my membership at anytime. My massage therapist was great but the receptionist man was rude and stupid if he thought I would give him my new address. I will never ever use this company for service they are scheming an preying on people an there money I advise any and everyone to stay far away from the cedar Hill location unprofessional at most. Horrible I've ever seen!!! I've had to close my accounts so they couldn't take An money Steal money from me anymore. Thankfully I recorded the conversation when I applied for membership an I recorded the conversation when I tried to cancel. I will be see them in court!”
“Do NOT sign up for a membership. They unexpectedly go up on rates and never explain to you why. Then, if you try to cancel due to medical reasons, they pause or freeze your membership, but extend your initial term so you pay the full 12 months. I will never subscribe with them again.”
“ZERO STARS! I don’t even know where to begin… I would NEVER give anyone I care about a gift card to Message Envy or patronize their business EVER! The customer service is severely lacking and corporate is a JOKE! Last Christmas (2022) my brother had gifted my mom and I each a $100 gift card that he purchased at the West side (Madison) location. When we went to use them we were told that there was no money loaded on the cards. So we ended up paying cash. My brother had to pull his receipts and provided documentation that he paid for the cards. What had happened is the employee never loaded the money on the cards. It was a pain to say the least and message envy did nothing for the inconvenience of their oversight. My brother again gifted my mom and I gifts cards this past Christmas (2023). I called to book our appointments shortly after Christmas at the West side of Madison location and was told that they had no available appointment where my mom and I could get messages consecutively. I told the CSR that we could book out as far as needed to accommodate our request. She said we would have to call back at the end of the month when they had the schedule for the next couple of months available. I called 2 more times and finally on the 3rd call we were able to book our appointment at the same time. Now let’s be clear, this is Not a huge ask!! Anywhere else I have ever gone has no problem booking messages at the same time for people who come together and want to be done at the same time. Message Envy didn’t have any weekends available (at all, which I don’t understand) so we booked for a Monday 2 months out! Message Envy called us on the Friday before our appointment and told us that they had some “bad news” and that “one of our appointments needed to be canceled because a therapist quit”. Both my mom and I had taken off work and have now at this point waited over 4 MONTHS! Needless to say I wanted nothing further to do with Message Envy and asked for the gift card to be refunded. I was told that they do not do that and to call corporate with my concerns. Corporate had the chance to make things right but chose not to. I don’t usually ever write reviews but felt compelled to let the public know so they can steer clear of this disaster of an organization all together.”
“Absolutely worst experience. The manager Conor Rowland unprofessional, rude and disrespectful. No rules there, no communications. So many other places to go and have a great massage. I would not recommend to go there. Just make a note of it.”
“My membership dues went up without notice. I asked the manager to call me.......that never happened. I scheduled a massage for 8:00 am and at 7:50 they called to say that they had to push my massage back till 8:30. I arrive at 8:00 and they finally come to speak with me at 8:45 to tell me my therapist is on her way. I had initially scheduled a 90 min massage and now I was going to get a 35 min massage. I declined and asked to speak to the manager. This same manager who was supposed to call me about the rate increase, was at the Brookside location. I called her and her attitude was no different from the receptionist's.
Do yourself a favor and find another place to go!”
“BEWARE DO NOT JOIN!!! I want to say that I am not one to give negative reviews. But this is important to make people aware of what they would be getting into. Individual therapists can be AMAZING, but it does not change the problems with the company.
I have had a terrible experience (like MANY others) with this company. I paid monthly membership for 10 years, and generally had a good experience initially but they went downhill with Covid and since then I was almost never able to get an appointment. So I paid every month for a membership but could only get an appointment every few months. Granted some areas may have much better availability, but the company in general was awful to me. I contacted the clinic with my concerns and they said it was a corporate problem so they couldn't help me. I contacted corporate and they said it was a clinic-level problem and couldn't help me. They allowed the FREEZE PLUS where I still paid every month (a smaller amount) just to have ACCESS to the ones I already paid for but had been unable to use. Eventually, it got so bad that my main location shut down and I was told I would have the option to transfer my credits to someone else because of it, but then when I tried to do that, they said I could not in fact transfer any. DO NOT JOIN THIS MEMBERSHIP! Beyond frustrating. There was a lawsuit since so many had a similar problem, but I missed out on the class action lawsuit since I did not see it in time.”
