“Awesome equipment. But refund policy is poor. If the product is been use you can’t return it?? So without trying the product how am I supposed to make a decision If I want a refund. So am I just supposed to look at it and go I don’t like it apply for a refund? So what is the point of 30 day refund ?”
As long as the product is in full working order you can ask for a refund or you can change the product to a different model, which many have done in the past. Sorry for the confusion, the 30 days money-back guarantee is there so you can try it.
“Wow! Firstly: This is a great product and is helping me out with the tonnes of knots I get everyday carrying a heavy load at work all day.
But secondly: I have more to say about the customer service.
Matt and Charlotte are hands down the best in customer service- period! I had to communicate with them regarding a problem I had with their first gun they sent me. It stopped working and I sent them an email that night and they responded later that night with ideas how to fix it! When that didn’t work they sent me paperwork to send it back to them. When they themselves couldn’t find the problem they sent me a brand new one.
This in no way reflects their product! But it reflects there passion and backing of this product and their desire to keep their customer base happy. At no time did I feel I had to chase them up for a response. In fact in one email I even told them not to bother emailing me that night about it but to wait until business hours, but they were so determined to get to the bottom of the problem and help me.
They made me feel like I was their first and only customer ever. This is the sort of customer service that doesn’t exist anymore.
Well done Matt and Charlotte on an excellent product but even more so, the best in customer service I have experienced in years!”
“You guys are fabulous. Amazing customer service.
I'm someone who buys a lot of unnecessary stuff, and was expecting to get told off from my friends for buying this, but when I used it on them (air-bubble attachment on the back) they said it was a good investment.
So, if you're someone who spends a lot of money on physio/massage and time foam rolling, go for it!”
“Love it! I had done weight training two days ago and I was sore straight after. It was even worst the next so I used the massage gun and boy oh boy! He’s a beauty, I love it!! Next day I was doing weights again and moving like normal!”
“Awesome & pretty much nearly using it nearly every 2nd day after work!!!! Really enjoy the different compartments for a different type of massage. Great stuff!!!”
“Been wanting one of these for a long time as I get terrible sciatica and restless leg syndrome. The gun has helped relieve both and I can now get a decent sleep without having to stretch in the middle of the night! Get one if you've been thinking about it.”
“Perfect for warming up muscles before exercise and working through knots and tensions after, especially while in lockdown. Easy to use, great customer care 5*”
“Absolutely amazing! Cant believe i existed without this amazing gun for so long! My husband loves it as well and says it is a great investment towards our overall health! Delivery was also soooo fast. 3 days from the date i placed my order. ❣️❣️”
“The Machine itself is amazing but the lack of instructions on what each attachment did that come with it was a bit frustrating but have now googled and using it perfectly.”
“I purchased on weekend & it arrived today. So fast and easy & also they keep you updated with emails of tracking. Love it so much as I have a partner who's in need of massages everyday due to his disability and he loves it so much! 10000/10 recommended.”
