Matalan Reviews

4.03 Rating 1,557 Reviews
76 %
of reviewers recommend Matalan
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 80%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
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About Matalan:

<a href="">Matalan Direct</a>- Your destination for modern family living, made easy. Bringing stylish and practical home furnishing and improvement products direct to your door, at the click of a button and without the need to leave your home. It’s everything we couldn’t fit in store, but still at the great value you’d expect from Matalan.

We understand that for modern families, the easier, quicker and more direct we can make things, the better and that’s why our friendly advisers are on hand to answer your questions, both online and over the phone.

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How quickly does Matalan resolve customer queries?
(7 months ago)
Greater than 57% of reviewers feedback is Matalan takes over a week to resolve customer queries.
(7 months ago)
Industry Average
Made an order in the evening on line, for two pair of track suit bottoms, realised after ordering I had entered wrong size, sent an e mail to customer services next morning asking if they could amend my order size from small to medium (have yet to receive a reply).
- Anonymous
Awful experience with customer service a couple of times ! Sent me the wrong colour suitcase.
- Anonymous
Customer service non existent , ordered some jeans online supposed to be slim fit but looked like a pair of flares.
- Ken Jackson