“Dear Customer Service, I have made order on 25th of Feb 2024 and received it on 29th March, and I returned the items on 1th March after submitting return request successfully getting a return authorization number too. It was delivered to you on 11.03.2024. The answer is:”Unfortunately, orders placed with MATCHES prior to 8th March 2024 cannot be returned. There are no exceptions to this, we sincerely apologise for any upset or inconvenience this may cause.
Unfortunately, we are unable to assist you further.“
In my opinion it is a criminal act, and as I see they are still running the website/business. Is there any class action lawsuit in progress?”
“I made an order on 06/03/2024, they created the label , but they never send the goods, altough my account was credited with the amount of the order.
I can only reach them through whats'app, where they still respond and telling me that goods are stuck at customs..UPS states that label was created but nothing has been picked up by them.. did anyone had the same experience?”
“Same as everyone else here, no refund and no return of my product. I am currently talking to my credit card company to recover my money. Match Fashion was fully aware they were going in to administration but still asked me to ret5the goods, this is pure theft from their clients.”
“I made order on 28 th of Feb and received it on 29th and returned it on 3rd of March. It was delivered to UK on 11.03.2024. Matchesfashion is not refunding me and not answering me. total scam. They sent me return labels in the first place.”
“They allowed me to return my items but claim that they can’t refund because it was before 8th March. Now I don’t have the items nor the refund ! Criminals”
“We should also leave negative reviews at Frasers group page. They chose not to honor refunds for returns made!
Same story with many others. I returns the items on the 9th March after submitting return request successfully on the 7th March. Returns reached Matches on the 12th March. Refund was refused! Customer service told me to go to my bank for help.”
“Omg, is it a bad joke? This is the biggest scam every! I was able to click the return button, everything seemed fine and I just found out that i will not receive back my money? How is it even possible? Do not buy there, it looks like i just lost 1,100 euro”
“I used the buy their in the past and everything was fine. However recently I experienced something unbelievable. All of a sudden, they just wrote on the website that orders processed before 8/03/24 can’t be returned. The reason the matches is put under administration, whatever it means. The WhatsApp chat just repeats that, call Center is disabled… the paper in the package with the return instructions does state I have 14 days to do the return. Absolutely unbelievable, never ever will buy their something again. Just delete that app!!”
“Does anyone know what can be done to get the refund or the parcel back? Same story, i made a return and just received this email... im looking for for the solution to force them at least to send back the order.... its a fraud, no matter what terms they have, the returns of online orders just must be accepted within 14 days...”
“Shocking service !!!! Please be aware that returns work with Matches if you are lucky. I ordered for big amount and when I received the goods they were not as on website and in wrong sizes. Matches sent me return label and DHL collected the parcel and after that no goods, no money. When I contacted Matches they apologized and said they can’t return me the money or neither products. That that have administration policy and “sorry”. That’s it. No money, no products. I’m shocked!”
“Il est impossible de me connecter à mon compte personnel depuis près de deux semaines. Il n'y a pas de réponse à l'e-mail.Sur mon compte , ils écrivent - une erreur. Il n'y a pas de remboursement pour l'un des deux colis envoyés en même temps. Réponse : les colis envoyés avant le 8 mars ne peuvent pas être retournés. L'argent a été remboursé pour un colis, mais pas pour le deuxième. Tel - ligne verte - 0.”
“I returned on 3/6, but I couldn't get a refund due to the changed policy on 3/8. Both my return items and my refund are disappeared. Don't buy anything!!!!!!”
“Don't buy anything at Matchesfashion from now on! It's not possible to make a return, and you can't contact them. I just lost 430 € - don't think I'll ever get them back. I guess they are closing down.”
“I had as well the similar case recently with return of Matches fashion order.
Only few days past since my order has arrived and I’ve been trying to make a return online on their website but I didn’t get the option to select the item for return.
Tried to call the customer service, but their line was not operative (and now I realize why).
When I emailed customer service I was told that ‘orders placed with MATCHES prior to 8th March 2024 cannot be returned.”
I red similar reviews and found out info online at BBC news, that Matches is being put into administration due to financial losses / posted on March 8, 2024.
So, I guess this new “rule” is related to all these changes inside of company, but why should we as customers face those unfair actions?
I am thinking of any possible legal way to protect my rights, as this kind of new rules system, attitude and behavior from Matches is clearly unlawful.”
