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MATCHESFASHION.COM Reviews

1.6 Rating 139 Reviews

16 %

of reviewers recommend MATCHESFASHION.COM

Company Reviews

1.6

Based on 139 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MATCHESFASHION.COM 1 star review on 30th March 2024

MATCHESFASHION.COM 1 star review on 15th March 2024

MATCHESFASHION.COM 1 star review on 23rd January 2024

MATCHESFASHION.COM 1 star review on 8th October 2023

MATCHESFASHION.COM 1 star review on 19th October 2022

MATCHESFASHION.COM 1 star review on 15th October 2022

MATCHESFASHION.COM 1 star review on 14th July 2022

18

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never leave reviews but Matchesfashion is the worst “luxury” goods online shop! I received my parcel with a delay (10 days later than expected) and the item was defective and in very bad condition. I emailed them 3 times and then they answered after days asking for photos of the defective item. Then they told me they can replace the item once I return it. The parcel didn’t even had an invoice or a return label inside and I couldn’t return it! I explained the situation AGAIN and they didn’t even answer to my emails once again ! I paid 390€ for defective sunglasses and now I cannot even return them ! My worst online experience ever !”

Posted 2 years ago

“Absolutely appalling customer service; trying to get assistance is like wading through mud. Matches sent faulty item, admitted it was faulty, but have done nothing to put it right. Never again; customer has to do their job for them.”

Posted 2 years ago

“They keep canceling my order !!! So annoying”

Posted 2 years ago

“Such a disappointment, wrongfully displayed sizes which led me to purchasing two pairs of shoes that arrived huge. They offered no solution to me and refused to refund expensive shipping costs. will never shop MATCHES FASHION ever again.”

MATCHESFASHION.COM 1 star review on 21st January 2022

MATCHESFASHION.COM 1 star review on 21st January 2022

MATCHESFASHION.COM 1 star review on 21st January 2022

MATCHESFASHION.COM 1 star review on 21st January 2022

Posted 2 years ago

“Poor customer service and unhelpful staff.”

Posted 2 years ago

“Unfortunately I tried everything to resolve my issue with matches. The Saint Laurent bag I purchased is clearly fake and Matches refuse to sort out this issue The logo on the bag is on an angle. The leather had gone sticky and frayed. Not the quality or finish you expect from Saint Laurent I'm left holding a fake $1000 bag and extremely upset with the lack of help after dozens of emails. I've given up and now need to earn people. Never again will I trust this company”

MATCHESFASHION.COM 1 star review on 16th September 2021

MATCHESFASHION.COM 1 star review on 16th September 2021

MATCHESFASHION.COM 1 star review on 16th September 2021

MATCHESFASHION.COM 1 star review on 16th September 2021

MATCHESFASHION.COM 1 star review on 16th September 2021

MATCHESFASHION.COM 1 star review on 16th September 2021

MATCHESFASHION.COM 1 star review on 16th September 2021

Posted 2 years ago

“First time and the last time! I bought a Christian Louboutin heels but the size doesn’t fit me, so I returned it and purchased a new one. But I haven’t received the refund after two weeks. I send email but no reply. I called customer service three times and every time they said they will refund me as soon as possible. Totally lost patient with their terrible service, never recommend this company. It is on my black list.”

Posted 2 years ago

“The bag came all scratched The bag came all scratched, I contacted support about 10 times. No one answered. I returned the bag and with great difficulty got a refund. I had to write even in Instragram. So the money for the delivery of the defective bag was not returned to me, I also paid more than 100 pounds for customs and still deducted the money for the delivery back. In total, I paid 150 £ for the error of this store and no one even answered my letters. This is the worst experience ever. All the answers here, that we will answer you soon, are nothing more than lies and bullying. My first email is from January 11, today is January 26 and there is no response OMF280939817”

Posted 3 years ago

“Lousy customer service. Do not keep agreements. Have a Wandler bag which is broken for the 2nd time. The first time they sent it took a long time. After 2 days of wearing it was broken again. Sent an email 2 weeks ago, last week I called them. They just don't respond.”

Posted 3 years ago

“Have been a Customer of Matches for years . I recently bought Gucci fine jewellery 18ct gold earrings as a Xmas gift for my daughter . They were delivered in a plastic bag , without a Gucci box or packaging . On enquiring with Gucci , have been informed that no fine jewellery is sold without a box and packaging . I have complained, but I have been totally dismissed .”

Posted 3 years ago

“Matches sent a package to my old address. That the package was delivered was never in dispute. The package was not received because it was sent to the WRONG address. When MatchesFashion sent me a receipt for the purchased items, I notified them BEFORE the package was mailed that they had the wrong address. However, they refused to change the address, citing "security reasons" (yet they were willing to do a call-back with FedEx). I have not lived at that address for almost two years. I lost $400 for a package that was delivered to the other side of the continent and could well be still sitting on the porch of a now vacant property. Their response: "You must be deeply disappointed."”

Posted 3 years ago

“Very rude: I am trying to return an item i purchased. They sent me the original shipping label addressed to myself as a return label. When I called and requested the correct return shipping label they told me I didn't know how to read a return label. Low and behold iIwas correct. Very rude”

Posted 3 years ago

“This company sent me shoes that i know were replicas of the real thing. I have four pairs of shoes by Malone Souliers all in the same size. The pair they sent were marked my size but were at least two sizes smaller. BEWARE! Then to make matters worse, they make the return process a nightmare.”

Posted 3 years ago

“I purchased two pairs of footware from Matchesfashion and then returned them since one (boots) didn't suit me and another (sandals) I later ordered in different colour. So they refused to refund sandals claiming they were worn, when I only tried them on on my hardwood floors at home. I saw other customers had similar situations. The footware they sell does not have protective film, which I now suspect done on purpose. The boots were never refunded. I had 4 phone calls and emails to the company to which they keep saying someone will have a look at this and call me back and no one ever does. I think this is called stealing?”

Posted 3 years ago

“I've bought a Valentino M size T-Shirt from matchesfashion few months ago. When the product arrived, the shirt was crumpled, size seems to be smaller than usual and the quality of the material was really bad. I washed it and tried ironing it but it still looks like a fake piece. I could not wear it because it looks like defected or counterfeit products. I did not want to bring it to Valentino Store for a legit check because there is no reason for me to do that. I regret that I did not return the items immediately. My first time buying from matchesfashion and also it will be my last.”

Posted 3 years ago

“I've bought a Valentino M size T-Shirt from matchesfashion few months ago. When the product arrived, the shirt was crumpled, size seems to be smaller than usual and the quality of the material was really bad. I washed it and tried ironing it but it still looks like a fake piece. I could not wear it because it looks like defected or counterfeit products. I did not want to bring it to Valentino Store for a legit check because there is no reason for me to do that. I regret that I did not return the items immediately. My first time buying from matchesfashion and also it will be my last.”

Posted 3 years ago

“I have been a customer of matchesfashion.com. The site has a lot of nice product on sale. I have had no problem in the past with purchasing from them but it was an uncommon story today. The item 1356022 Burberry cap went on sale 40% on July 3, 2020 at 12:30 AM (MDT) which brought the price to $168 USD instead of $280 USD. I had the item in the cart but I was too tired to get out of bed to dig out my credit card. I waited until this morning. It was a mistake. The item in my cart was no longer 40% off. Yet, the product listing page still listed 40%. I have the screenshot as proof. There was pricing issue. I contact customer service. After waited for 40 minutes, the agent, Sarah, advised me that the item was not on sale. It was the web error, and the issue had been flagged. She refused to honour the price. A commercial website had the technical difficulty, and they were not aware of the issues. They frustrated me with the situation. I don't think I will shop here again. So, please check your credit card statements when you shop at this site. With the glitches they had, you might end up paying triple for the item. I don't recommend shopping on here. Update (12 hours later): after the sweet talk from the floor manager, Alex, that posted on here. I got an email from an agent with the information that I already got from Sarah. Basically they want to blame on the technical issues and dishonored the discount price. I quoted the content of the email below. “Dear Sam, Thank you for contacting MATCHESFASHION. Upon checking our system, I can see that the correct price for the Burberry Cap is USD $320. Please be kindly informed that all prices are subject to change depending on our internal pricing plan and items can be excluded from an on going sale. We sincerely apologize for the disappointment this has caused and thank you for your kind understanding. Hope you have a wonderful day:) Kind Regards, Irene MyStylist Assistant””

MATCHESFASHION.COM 1 star review on 4th July 2020

Posted 3 years ago

“Really bad service. Was my first and last order for sure. They cancelled my order with no reason, and send no money back yet. Hard to contact as well, answer to emails really slow... Stay away from this place.”

Posted 4 years ago

“It’s Monday 23rd of March and I understand your staff still have to attend the studio in hear east, London, even though the government has repeatedly advised that everyone of us should stay at home to ensure we do not transmit the COVID-19 virus and therefore put the NHS under greater stress. You are putting your staff and London people at great risk. Come on guys you are not saving lives, but you could if you allowed all your staff to WFM. DO THE RIGHT THING, be responsible and close your studio. #STAYATHOME”

Posted 4 years ago

“I’ve purchased Versace sneakers from the company in June 2019. The gold plated hardware literally fell off the item on the third day of wear. I have photographic proof of what happened. After many attempts to contact the company (including sending many costly mail correspondences), they’ve agreed to accept the item for repair. After that, they were not responding to any requests from me and when I got an answer, it made no sense at all. Matchesfashions keep dragging the issue longer and longer and just simply kept ignoring me. It took over 3 months to get the merchandise back. When I returned it I took pictures of how it was mailed back for repair. When I got the so-called “repaired” product back, it was something absolutely unbelievable: the footwear was covered with glue residue all over and dirt , the second pair (from the original packaging) of the Versace shoe laces was not in the shipment. The gift box was completely trashed. Most importantly, the Gold plated hardware fell off again on the first try! I t definitely looked like someone wore the sneakers for a while, before they were returned to me. Otherwise there were never repaired or repaired by someone without any knowledge of “how to repair the footwear”. I contact them again. I, again, spent a lot of time putting all the proofs together. Hey got back to me almost a month later and only after I demanded answers. At that point I was 6 (!) months into this fiasco. The response from Matchesfashion rather shocked me. They stated that the item repaired was shipped to me in a better condition than it was when I mailed it back. That was complete dishonesty. I requested a proof of their claim, after all, at that point they were basically calling me a lire. No proof of their claim was ever produced, because it simply doesn’t exist. I suggested that MATCHESFASHION fashion credits my account with 50% US Dollar value of then total I paid for the item towards future purchases and for what they’ve put me through, but I have never heard back. I honestly do not understand why they’ve treated me with such complete disrespect. I have been a very loyal customer and have spent a lot of money with them to date. Perhaps, international consumer standards commission would like to re-view this matter?”

Posted 4 years ago

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MATCHESFASHION.COM is rated 1.6 based on 139 reviews