“Terrible, ordered a t-shirt 350+ euros a week ago. Haven’t gotten an confirmation mail nor a shipping mail. Mailed them about it and they replied:
“I can confirm the order was unsuccessful.
Any funds that might appear to have been removed from your account, have simply been held as a pre-authorisation, which will be automatically reversed by your bank within the next 5-10 working days.”
What the f is this bs? How was it unsuccessful when Paypal got through? On my Paypal it literally says I paid.”
“Buyer beware: 14 Days later I have no package and I have no refund. DHL admitted the driver never came to my address..Customer service says I need to wait until the investigation that will last another 4 weeks. Shop elsewhere. Not worth it!!”
“Slow delivery and bad customer service. I have emailed twice to their customer service and no one replies even though I'm a loyalty customer and spending reasonable amount of money every season. I think I might want to order from somewhere else next time. I feel they just don't care.”
“Absolutely terrible customer service. Never received the items ordered (driver was several hours late), contacted Matches on the day and requested a refund. 10 days later, several emails (remained unanswered) and phone calls later (each concluded with a commitment by Matches to be in touch on the day with an update which never happened), I am still waiting for a refund. Apparently, if the driver did not return the items to Matches I have to pay for them??”
“Will never order from matches fashion again. Bad customer services as I emailed several times over my problem they said someone was going to phone me but never. I bought a pair of Isabel marrant slides after 3 weeks they were starting to peel at the sides. 2 weeks later I was coming out of a shop and suddenly had no shoe on the slide had snapped. This is out of order the money I paid to just have a pair of slides for 5 weeks. No replacement or nothing the shoes were faulty”
“Absolutely awful customer service. Sent a pair of shoes that were defective. Will only reimburse at will after repairs, and then it is still not guaranteed. Avoid this company”
“I recently place an order on 9/18 and received it on 9/21- that was GREAT; however, when I opened the item it was too small. When I looked at the website sizing chart, I ordered the correct size, but the actually item proved otherwise. Contacted their horrible customer service department and spoke with 5 people and was assured that someone would get back to me to explain the error and the incorrect information listed on their website. Four days later, still no return call or an apology. I want to return the item and get my money back.”
“Since posting the below Matches Fashion finally asked me to send the item back for review but then again took no responsibility for the item not being fit for purpose (i.e. to be worn) - all I can say is buyer beware as they don’t seem to operate under laws where countries such as the US or Australia would replace or refund the item.
Previous post - You can’t return items you have problems with and shocking and slow customer service. I don’t understand how they can make a decision for no return when Matches has actually not asked to see the item and check that the fabric/dye lot the shirt was made from wasn't faulty.
Under consumer law in Australia businesses that sell goods must guarantee that those goods are of acceptable quality - look acceptable and do all the things someone would normally expect them to do (e.g. last more than 5 hours of wear without changes to the dye colour).
I will look into the laws in the UK as I would expect that this would be similar.
The fact they made no attempt to rectify this matter in any way shows such poor customer service. I wish I bought the item from the US or Australia as I would have received a refund or credit note. I am posting this review because I don’t want this to happen to anyone else. Until shopping at Matches I have only posted positive reviews about online shopping experiences.””
