MATCHESFASHION.COM Reviews

1.6 Rating 137 Reviews

16 %

of reviewers recommend MATCHESFASHION.COM

Company Reviews

Questions

Metrics

1.6

Based on 137 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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How does MATCHESFASHION.COM deliver?

Helpful Report

(2 weeks ago)

MATCHESFASHION.COM delivers items by Courier.

Helpful Report

(2 weeks ago)

20.00%

Industry Average

“ So the money for the delivery of the defective bag was not returned to me, I also paid more than 100 pounds for customs and still deducted the money for the delivery back. ”

- Anna

“ After almost 3, I managed to speak to a manager who came up with sonething completely new that trainers sent to me were the correct so i need to have the same trainers as for them someone during transit of my delivery sealed my order so it's not there responsibility and I need to keep the wrong trainer. ”

- ali zaidi

“ Slow delivery and bad customer service. I have emailed twice to their customer service and no one replies even though I'm a loyalty customer and spending reasonable amount of money every season. I think I might want to order from somewhere else next time. I feel they just don't care. ”

- Anonymous

MATCHESFASHION.COM Reviews

Delivery - Slow