MATCHESFASHION.COM Reviews

1.6 Rating 137 Reviews

16 %

of reviewers recommend MATCHESFASHION.COM

1.6

Based on 137 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does MATCHESFASHION.COM deliver? How long does MATCHESFASHION.COM take to deliver? Does MATCHESFASHION.COM deliver on time? How is accuracy and good condition of items delivered by MATCHESFASHION.COM?

Returns

How is MATCHESFASHION.COM returns process?

Customer Service

How can I contact MATCHESFASHION.COM? How quickly does MATCHESFASHION.COM resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of MATCHESFASHION.COM.

Visit Website

How quickly does MATCHESFASHION.COM resolve customer queries?

(2 weeks ago)

Greater than 67% of reviewers feedback is MATCHESFASHION.COM takes over a week to resolve customer queries.

(2 weeks ago)

58.33%

Industry Average

“ Tried to call the customer service, but their line was not operative (and now I realize why). ”

- Lina

“ When I eventually emailed customer service today I was told that ‘orders placed with MATCHES prior to 8th March 2024 cannot be returned. ”

- Agatha Mlynarczyk

“ When you contact customer service they refer you to their policy page, where you do not normally visit to read the small letters. ”

- Dave