MATCHESFASHION.COM Reviews

1.6 Rating 137 Reviews

16 %

of reviewers recommend MATCHESFASHION.COM

Company Reviews

Questions

Metrics

1.6

Based on 137 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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How is MATCHESFASHION.COM returns process?

Helpful Report

(2 weeks ago)

Greater than 94% of reviewers feedback is MATCHESFASHION.COM returns process could be better.

Helpful Report

(2 weeks ago)

5.88%

Industry Average

“ Does anyone know what can be done to get the refund or the parcel back? Same story, i made a return and just received this email... im looking for for the solution to force them at least to send back the order.... its a fraud, no matter what terms they have, the returns of online orders just must be accepted within 14 days... ”

- Zw

“ Shocking service !!!! Please be aware that returns work with Matches if you are lucky. ”

- Yulia Glazkova

“ Refusing returns, do not order from them ”

- Anonymous

MATCHESFASHION.COM Reviews

Returns - Difficult