MAUVAIS Reviews

Name: MAUVAIS
Rating: 3.92

3.9 Rating 2,445 Reviews

71 %

of reviewers recommend MAUVAIS

Company Reviews

Questions

Metrics

3.9

Based on 2,445 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

07708224408

Write Your review

Tell us how MAUVAIS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MAUVAIS 1 star review on 18th March 2025

Luis Enrique Lopez

Anthony Santiago

Wayne Mann

Dashawn Caldwell

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great easy quick”

Helpful Report

Posted 7 years ago

“Sometimes delivery takes longer than it should but the actual product is very high quality, much better than I anticipated in fact. I’ve since ordered more from the site”

Helpful Report

Posted 7 years ago

“The trousers I ordered arrived faulty... half of the stitching was missing on the thigh. And to top things off, I had to pay £8 to send it back via the post office. A joke!”

Helpful Report

Posted 7 years ago

Hi Joe, I am really sorry to hear this. Although we have a strict QC process, sometimes the occasional faulty item passes through by accident. We will also offer an exchange or refund on faulty items and will also send out our own returns label.

Posted 7 years ago

“Very good quality and arrived fast. Highly recommend”

Helpful Report

Posted 7 years ago

“Did not get my items. Very upset that I ordered some high quality materials only to be scammed.”

Helpful Report

Posted 7 years ago

Hi Matt, I am really sorry to hear that you have not received your order. I can assure you that we do not scam anyone. I have looked on the tracking and it says that your order was signed for on 01/07/19. Please see tracking here: https://www.hermesworld.com/en/our-services/distribution/parcel-delivery/parcel-tracking/?trackingNo=0642173269294166 If this was not you then please get in contact and we will try and get to the bottom of what has happened.

Posted 7 years ago

“Really happy with MAUVAIS!”

Helpful Report

Posted 7 years ago

“Brilliantly styled clothes Nice fitting”

Helpful Report

Posted 7 years ago

“Perfect every time”

Helpful Report

Posted 7 years ago

“Expecting the trousers to be “slim fit” and also cropped, neither of those were the case.”

Helpful Report

Posted 7 years ago

“The trousers I received were of high quality and I will definitely be shopping at Mauvais again.”

Helpful Report

Posted 7 years ago

“Very good service secure checkout,very fast delivery! Very high quality clothing!”

Helpful Report

Posted 7 years ago

“Quick delivery and product is faultless. Will be getting the shorts to go with my zip up t shirt”

Helpful Report

Posted 7 years ago

“Very pleased with the clothing. Great quality of fabric and I love the style.”

Helpful Report

Posted 7 years ago

“Great service and quality. 👏🏽”

Helpful Report

Posted 7 years ago

“Good website and fast delivery”

Helpful Report

Posted 7 years ago

“Fantastic product and service. Highly recommend”

Helpful Report

Posted 7 years ago

“I sent my refund back a number of weeks ago now and still have heard nothing. I had to pay to return them, and now ive een waiting nearly 3 weeks for confirmation of the return... Awful service.”

Helpful Report

Posted 7 years ago

“I bought some trousers online for nearly 50 quid, black and white checkered sort of ones, I saved them for best and only tried them on the same night as going out, unfortunately I didn't relise until I was out that The crotch was not completely sowed up. So the hole is now about the double the size as I have to continue to wear them. I have taken a picture with a white top in so you can see the hole. They we also out of stock when I ordered them- I know not your fault at all but was frustrating having to wait weeks for them then when I had them they've got a hole in. Will get them sowed up as easy fix but you know... just frustrating... was my first thing I've bought from you guys to... thanks for you time... jack”

Helpful Report

Posted 7 years ago

“The trousers have Tore in the crotch area after wearing them for the first time”

Helpful Report

Posted 7 years ago

“Terrible service. Didn't receive my parcel until after 8 days when supposed to be next day then my refund I waited 14 days which is ridiculous! I really like the clothes but I wont be buying from you again.”

Helpful Report

Posted 7 years ago

Hi Jessica I am saddened to hear that you are not happy. It is our mission to ensure all of our customers receive an amazing experience. However, emailed you straight away to let you know we were experiencing some delays due to moving into a new distribution centre as we wanted to keep you in the loop. Also, you actually paid for normal delivery which is advertised as 1-3 days not next day. We then refunded you within 7 working days of receiving your return. Thanks

Posted 7 years ago

MAUVAIS is rated 3.9 based on 2,445 reviews